Frequently Asked Questions

Click "forgot password" in the Lalamove Driver App and a verification code will be sent to the registered number to reset the password. You may call our Customer Service team at 03-7688 6555 for further assistance.

To update your vehicle information, send an email to info.kl@lalamove.com, attaching photos of the vehicle's front view, side view and back view. Please use this in the subject line of the email: VEHICLE UPDATE

Click on the "My Wallet" tab in the Lalamove Driver App, and tap on "Bank Info". You may update your bank information there.

You must call the Customer Service at 03-7688 6555 to request to update your mobile number.

After the order has been completed, go to "Records" tab. You can rate customers by clicking on the individual orders.

Prices are determined based on the distance between the pick-up and drop-off points.

Yes you can, as long as they are at different times.

Once you accept the order, you will be able to see the customer's delivery address and contact number.

When you press the "Take Order" button, the booking will be awarded to you. Inside the booking details you will see the name and contact number of the client beside that you will see a "Call now" button. It will direct you to the dialer and will automatically call the client.

You must call the Customer Service to cancel your order at 03-7688 6555.

You must call the Customer Service at 03-7688 6555.

Please call Customer Service at 03-7688 6555.