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    4-Vehicle

    Car2
    Weight Limit: 40 kg
    Size Limit (L × W × H): 50cm × 50cm × 50cm
    Base Fare: 0-5 km: MYR 7.00
    5.1-10 km: MYR 10.00
    Fare After 10 km: MYR 1.50 per additional km
    Additional Stop: MYR 4.00 / stop


    Van2

    Size Limit (L × W × H): 244cm × 91cm × 122cm
    Base Fare: 0-10 km: MYR 50.00
    Fare After 10 km: MYR 2.50 per additional km
    Additional Stop: MYR 15.00 / stop

    Motor2

    Weight Limit: 10 kg
    Size Limit (L × W × H): 36cm × 36cm × 36cm
    Base Fare: 0-5 km: MYR 5.00
    Fare After 5 km: MYR 1.00 per additional km
    Additional Stop: MYR 2.00 / stop

    Lorry2

    Types: 1-ton Lorry 3-ton Lorry
    Size Limit (L × W × H): 275cm × 152cm × 152cm  427cm × 220cm × 213cm
    Base Fare:

    0-10 km: MYR 110.00

     0-10 km: MYR 255.00
    Fare After 10 km: MYR 3.00 per additional km  MYR 4.00 per additional km
    Additional Stop: MYR 19.00 / stop   MYR 35.00 / stop 

    Other applicable fees

    Waiting fees

    First 15 mins: Free of charge

    After 15 mins: Chargeable as below:

    +RM8 per additional 30min block part thereof (Motorcycles)

    +RM10 per additional 30min block part thereof (Cars)

    Carpark charges

    Not chargeable

    Cancellation fees

    For driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, the base price of the mode of vehicle will be chargeable to the customer:
    1. For “Scheduled (>30 min)” order, base fare will be charged if a User cancels 30 minutes after being matched to the driver and/or after the driver arrives at the pickup location.

    2. For “Deliver Now”, base fare will be charged if a User cancels 5 minutes after being matched to the driver and/or after the driver arrives at the pickup location.

    3. For driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, 50% of the order fee will be chargeable to the customer. Lalamove will assist in communicating the charges to the customer on the driver's behalf.

    4. Once a vehicle type and starting point/end-point has been entered into the app / website, it will provide users with the delivery price. By confirming the delivery request, you accept to pay the delivery price quoted while being aware that additional charges may be imposed.

    5. The user shall pay the participating drivers in cash all sums immediately when due, unless otherwise agreed by both parties. If any of the parties does not agree with the charges, Lalamove Customer Service must be contacted prior to payment to the driver.

    Lalamove will assist in communicating the charges to the customer on the driver's behalf.

    Oversized item charge

    If the requirement or parcel exceed maximum weight, size, or quantity as specified above, Lalamove will offer the customer to either of the below mentioned solutions:

    1. Change the vehicle type to the appropriate one with price difference being borne by the customer (applicable to motorcycle, car, van, and lorry 10ft jobs).

    2. Add additional helper to assist with the order with price difference being borne by the customer (applicable to lorry jobs only)

    3. Cancel the order with the base rate being borne by the customer if the driver already showed up to perform the job.

    Special Request Fees

    1.4x will be charged

    *Assistance by Customer Service after working hours

    *Specific vehicle request (SUV or Pickup)

    and etc

    Additional Charges

    Car2

    Round Trip +MYR 4.00
    Buy4U Service (max. RM 200) +MYR 10.00
    Late Night Order (00:00-06:00) +MYR 5.00
    Holiday Surcharge Free
    Door-to-door Service +MYR 5.00

    Van2

    Round Trip +MYR 25.00

    Moving Service:

    1. Driver as Moving Helper

    2. Driver + 1 Helper

     

    +MYR 10.00

    +MYR 50.00

    Night Order (21:00-00:00) Total Fare x 1.1x
    Late Night Order (00:00-06:00) Total Fare x 1.25x
    Holiday Surcharge Free

    Motor2

    Round Trip +MYR 4.00
    Buy4U Service (max. RM 100) +MYR 4.00
    Night Order (21:00-00:00) +MYR 5.00
    Holiday Surcharge Free

    Lorry2

    Round Trip +MYR 30.00
    Box Body Truck +MYR 45.00
    Moving Service (1 driver / mover) +MYR  63.00

    +1 Moving Helper

    +2 Moving Helper

    +MYR 126.00

    +MYR 189.00

    Night Order (21:00-23:59) Total Fare x 1.1x
    Late Night Order (00:00 - 06:00) Total Fare x 1.25x