Goods Protection Promises


Goods Protection Promises




“Goods” referred to in this Goods Protection Promises (“Promises”) has the same meaning as the “Shipments” as defined in the Lalamove’s Terms. Subject to the terms hereunder, this Lalamove will pay a compensation to Lalamove’s selected Corporate Account Users for their loss, or damage of their shipment, which are caused by Lalamove’s Delivery Partners during their provision of Shipment Delivery. The Promises is in effect from the time Delivery Partners pick up the goods till the goods are delivered at the address specified by the User. 



The following goods are not covered in the Promises:

  1. Bullion
  2. Cash securities and other cash equivalents
  3. Goods which are banned, prohibited or otherwise excluded by any law, regulation or statute of any jurisdiction from which the Property is collected, delivered, or through which the Property is transported
  4. Live animals
  5. Military goods such as bombs, weapons, ammunition, missiles, guns and gadgets specially designed for restraining human and/or used for torture of human beings and the like
  6. Yachts, aircrafts, helicopters and automobiles shipped as cargo
  7. Properties that are prohibited or excluded under the Terms and Conditions of Lalamove
  8. Goods of a higher hazard nature such as IMDG Cargo
  9. Second-hand goods and personal effects
  10. Fragile items – aquarium, glassware, porcelain, musical instruments, etc
  11. Precious jewellery, precious metals and precious stones 
  12. Fine arts, sculptures, collectibles and the like 
  13. Luxury handbags, scarfs, fur, watches and the like


The compensation amount shall be the lower of: 

  1. Gor Lost / Stolen / Destroyed Goods: Actual Invoice Value or Replacement Cost (as determined by Lalamove in its sole discretion based on the value at the date on which the relevant accident occurred); or 
  2. For Damaged Goods: Actual Invoice Value or Cost of Repair (as determined by Lalamove in its sole discretion based on the value at the date on which the relevant accident occurred); or 
  3. The maximum compensation is USD500 per order. 


The loss, theft, damage or destruction arising out of or in any way connected with the following are excluded from the  Promises:

  • Communicable disease or fear or threat of communicable disease
  • Insufficiency or, unsuitability of packaging or, preparation of the shipment
  • iIherent vice or faulty workmanship of the shipment
  • Fraud, dishonesty or intentional conduct
  • Delay or incorrect address
  • Lawful seizure of the shipment
  • The use or operation of any computer, computer system, computer software programme, computer process or any other electronic system
  • Mechanical, electrical and electronic failure
  • Ordinary leakage, loss in weight or volume, or natural wear and tear of the shipment
  • Radioactive contamination, chemical biological, bio-chemical and electromagnetic weapons 
  • Rust, oxidisation and or discolouration 
  • War and terrorism




All claims shall be submitted through the prescribed claim form within 7 (seven) working days after the incident. Your claim will be accepted, rejected, or you will be asked to provide additional information within a maximum period of 30 (thirty) working days after the claim is submitted. Please prepare and submit the following documents (if available) together with the claim form: 

  • Pictures or proofs of the damaged shipments 
  • Purchase invoice that can show the value of the damaged shipments
  • Repair or replacement invoice that can show the cost of repairment/replacement


You acknowledge and agree that any amount paid by Lalamove to you under this Promises shall not be construed to be an admission of any liability or obligation by Lalamove to you or to any other person, and that the Lalamove makes no such admission. Notwithstanding to the aforesaid, upon the compensation made to you by Lalamove under this Promises, you agree to release, waive and forever discharge Lalamove from the claims that are the subject matters of the compensation. 

This Promises is not an insurance product or service. Lalamove does not provide any insurance product or service. Lalamove may revise or modify the above terms from time to time at its absolute discretion, or change, suspend or terminate thePromises without prior notice or incurring any liability. ​​For any dispute arising from this Promises, Lalamove’s decision shall be final and binding on all the parties concerned. In case of any discrepancy between the local and English versions of the above information, the English version shall prevail.