Lalakit FAQs
Sticker
What do I need to bring for my sticker installation?
1. Your Lalamove-registered vehicle
2. P.A or CPC for Truck for Hire Permit from LTFRB
3. Authorization letter for sticker installation & signing of contract in behalf of operator/owner (if the operator is not available for signing the contract).
How long will the sticker installation take?
How long will the sticker installation take?
- 1,000kg: 30 minutes
- 2,000kg: 1 hour
- 3,000kg: 2 hours
For Corrugated
- 2,000kg: 2 hours
- 3,000kg: 2 hours 30 minutes
-7000kg: 5 hours to 6 hours
-12,000kg: 5 hours to 6 hours
How do I reschedule my sticker installation session?
1. Send a message via In-App Chat
2. You may call or text these numbers:
| CENTRALIZED OFFLINE PRESENCE | |
| Carmela | 09177059499 |
| Christine | 09177064084 |
| Honey | 09177052620 |
How do I cancel my sticker installation session?
1. Message via In-App Chat
2. You may call or text these numbers:
| CENTRALIZED OFFLINE PRESENCE | |
| Carmela | 09177059499 |
| Christine | 09177064084 |
| Honey | 09177052620 |
I already have a sticker installed. How do I get my benefits?
The Partner Driver will need to submit the photos of the vehicle with the stickers during the retention period (1st to 21st of the month) and the driver needs to complete 2 orders to get the Sticker Mission Fee.
Sticker installation sessions are full. What can I do now?
1. Message via In-App Chat
2. You may call or text these numbers:
| CENTRALIZED OFFLINE PRESENCE | |
| Carmela | 09177059499 |
| Christine | 09177064084 |
| Honey | 09177052620 |
| ESCALATION | |
| Melvin Paleg | 09176304202 |
| Mar Benedict | 09177091842 |
Can I remove the Lalamove sticker on my vehicle?
We do not recommend sticker removal, nor do we offer sticker removal services to delivery partners.
Can I claim any damages due to sticker removal?
We will not take responsibility for any damage to vehicles during sticker removal.
What is the address and opening hours of the sticker centers?
| MANILA, NCR & SOUTH LUZON | NORTH & CENTRAL LUZON | CEBU |
| PARAÑAQUE CITY 3rd Floor, PITX 1 Kennedy Road, Brgy. Tambo, Parañaque City, Manila Mon-Fri | 9AM to 6PM |
ANGELES CITY Gruppo Del Diamante, Magalang Avenue, Pandan, Angeles City, Pampanga Mon-Fri | 9AM to 6PM |
MANDAUE CITY OIC 3 Oakridge Business Park 880 AS Fortuna Street, Banilad, Mandaue City, Cebu Mon-Sun | 9AM to 6PM |
| PASIG CITY J. Borris St, Bagong Ilog, Pasig City Mon-Fri | 9AM to 6PM |
BAGUIO CITY 156 La Verde Pines Poliwes Kennon Rd, Baguio City Mon-Fri | 9AM to 6PM |
|
| MUNTINLUPA CITY Unit C3, JY&Sons Compound, Km23 West Service Road, Muntinlupa City Mon-Fri | 9AM to 6PM |
URDANETA CITY Old Cattle Market, Consejo Street, Poblacion, Urdaneta City Mon-Fri | 9AM to 6PM |
|
| QUEZON CITY Unit 518 C. A Bonifacio Avenue, Laloma Quezon City Mon-Sat | 9AM to 6PM |
CABANATUAN CITY FRDP Building, G22G+R8C, Nueva Ecija-Aurora Rd, Cabanatuan City, Nueva Ecija Mon-Fri | 9AM to 6PM |
|
| LIPA CITY CARNES Building, 188 P. Torres St., Brgy. 8, Lipa City, Batangas Mon-Fri | 9AM to 6PM |
||
| LUCENA CITY RBS Building, #315 Maharlika Highway, Brgy. Isabang, Lucena City, Quezon (In front of GSIS Lucena Branch) Mon-Fri | 9AM to 6PM |
Lalakit
What is a Lalakit? Why should I buy them?
Lalamove offers a wide range of merchandise to its Partner Drivers to make their delivery experience easy and world-class! Together, these items are referred to as the Lalakit! To purchase an item, check out the latest offerings in your Driver App in the Lalakit module
My Lalabag is torn. Can I exchange it for another one?
Unfortunately, if your thermal bag is tagged as "bad" for the monthly retention check, you may request to schedule a thermal bag pick up and pay for ₱999 as a one-time payment.
How should I use my Lalakit?
Use it when you need to purchase Lalamove merchandise, such as the Thermal Bag and Jacket.
How can I cancel/reschedule my pick-up session?
You may reach out to the Lalamove customer service via the Driver App in-app chat.
Purchasing Details
Lalakit Pricing
Claiming Details
Lalabag Official Claiming Sites & Business Hours
