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Waiting fee
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Distance based
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750 JPY / 15 mins
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Waiting time charges will be incurred when the waiting time exceeds 10 minutes at both the pickup and delivery locations.
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Loading and Unloading fee
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Distance based
Hourly based
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750 JPY / 15 mins
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If the destination for pickup or delivery is on the first floor or in a building equipped with an elevator, the volume of the items is small, and loading and unloading of the delivery vehicle can be completed in 10 minutes or less, the work will be performed free of charge. However, if you have a large amount of items that require more than 10 minutes to load or unload, or if the pickup or delivery is made to a second floor or higher without an elevator, a loading/unloading fee will be charged.
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Extra Hour fee
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Hourly based
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1,000 JPY / 30 mins
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If the actual delivery time is longer than the scheduled time when using a time-based charter, an additional time fee will be charged.
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Peak Surcharge
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Distance-based
Hourly based
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20-25% of the order price
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To provide a comfortable delivery experience even during peak periods, a surcharge of 20-25% will be applied to orders during high-demand hours.
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Late Night/Early Morning Surcharge
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Distance based
Hourly based
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2,500 yen
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For late-night or early-morning pickups (if the pickup time is specified between 12:00 AM and 4:59 AM), 2,500JPY of surcharge will be added to the distance or time-based fare.
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Priority fee
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Distance based
Hourly based
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Custom amount
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Add a preferred rate to your order to find a delivery partner faster.
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Parking Fee
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Distance based
Hourly based
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Actual Cost
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In the case that parking space is not available due to road conditions at the pickup and delivery destinations, as well as parking time required for waiting and loading/unloading packages, parking may be arranged at the decision of the delivery partner. Parking fees are based on actual costs and will be invoiced by the delivery partner at the time of delivery.
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Highway fee
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Distance based
Hourly based
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Actual Cost
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When the delivery partner uses the highway according to the customer's instructions, the delivery partner will bill the customer at the actual cost when the delivery is completed.
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Storage fee
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Distance based
Hourly based
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2,500 JPY / 24 hours
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You will be charged when the delivery cannot be completed due to the absence of the recipient or other reasons and the parcel is temporarily held.
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Additional stop fee
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Distance based
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450 JPY / Per stop
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Additional stop fees will apply when delivery to multiple locations is required. The fees will be automatically added for each additional stop along the route. *Delivery to up to two destinations is free.
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Post-COD Bank Transfer (Up to ¥100,000 / Transfer fee borne by the sender)
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Distance based
Hourly based
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500 JPY
*Transfer fee charged separately
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This applies to deliveries with Cash on Delivery. The driver will collect the payment at the delivery location, and the collected amount will be transferred to the sender’s designated bank account within 2 business days by the delivery partner. Please note that the bank transfer fee will be charged to the sender.
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