Cookie Policy
Last Modified: 18 August 2025
1. Introduction
This Cookie Policy explains how Lalamove (referred to as “we”, “our” and “us”) use cookies, and similar technologies (together “cookies”) on our website. This Cookie Policy applies to your use of our website, forms an integral part of our Privacy Policy and should be read in conjunction with our Privacy Policy. All capitalized terms used but not defined herein shall have the same meaning given to them in the Privacy Policy. By using our websites, you agree to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, please disable cookies on your computer or other devices (see "Managing your cookies preferences" section below).
2. What are cookies?
Cookies are small data files which are placed on your device when you access certain parts of our website or click on our online advertisements. It enables us to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
3. How do we use cookies?
We are committed to using cookies responsibly and ethically, respecting user privacy and data security. We use the information collected by cookies to:
a. Understand user demographics and behavior: Analyze usage patterns to gain insights into our website users.
b. Deliver personalized content: Provide targeted advertisements and relevant content based on your interests, with your consent.
c. Improve marketing effectiveness: Enhance the performance of our online marketing and advertising campaigns.
d. Enhance user experience: Optimize navigation and functionality on our website and application.
e. Ensure security and integrity: Protect our platform and user data from unauthorized access.
Please note that opting out of our first-party or third-party targeting/advertising cookies does not necessarily mean that you will not see our advertisments, only that these advertisements will not be targeted to you through the use of such cookies.
The cookies currently used by us and other relevant information are listed below. Please note that the list below shall be updated from time to time.
Strictly Necessary Cookies
These cookies are necessary to ensure that our websites and their features function properly. Services you have asked for cannot be provided without these cookies. We also use these cookies to keep our platform secure by monitoring and alerting potential cyber-attacks and fraudulent activities. Additionally, these cookies help us to monitor the performance on our websites in order to detect technical problems and verify improvements and new features to make sure it does not interfere with the operation of the platform’s core functionality.
|
Cookie Name |
Host |
Purpose |
Expiry Duration |
|
_tgidts |
lalamove.com |
Time stamp |
Session |
|
_tgpc |
lalamove.com |
This cookie name _tgpc is used to distinguish user sessions. |
1 Year |
|
_tgt_ |
lalamove.com |
This cookie name _tgt_ is used to test cookie TLD. |
Session |
|
__cf_bm |
www.lalamove.com |
The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. |
Session |
|
_cfuvid |
www.lalamove.com |
The _cfuvid cookie is used by Cloudflare to distinguish individual users who share the same IP address for the purpose of enforcing rate limiting rules. |
Session |
Performance Cookies
These analytical cookies, including those used for statistics, are used to understand how visitors interact with our websites and to measure and improve their performance. For instance, we keep track of which pages are visited the most and how you are navigated to our platform.
|
Cookie Name |
Host |
Purpose |
Expiry Duration |
|
__hstc |
lalamove.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
Session |
|
mp_911bf8c23e562e5b242d9bf391755065_mixpanel |
lalamove.com |
Used to identify individual users. This tool is used to measure site performance and usage patterns. |
1 Year |
|
__hssrc |
lalamove.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
Session |
|
_gclxxxx |
lalamove.com |
This cookie is set by Google Analytics and is used to store and track conversions. This is a Google conversion tracking cookie. |
2 Months |
|
_gid |
lalamove.com |
This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited. |
Session |
|
_ga_xxxxxxxxxx |
lalamove.com / www.lalamove.com |
Used by Google Analytics to identify and track an individual session with your device. |
1 Year |
|
_uetvid |
lalamove.com |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. |
1 Year |
|
_ga |
lalamove.com |
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
1 Year |
|
_clsk |
lalamove.com |
Used by Microsoft Clarity to connect multiple page views by a user into a single Clarity session recording. |
Session |
|
_hjSessionUser_xxxxxxx |
lalamove.com |
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
1 Year |
|
__hssc |
lalamove.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
Session |
|
_hjTLDTest |
lalamove.com |
A temporary Hotjar cookie used to determine the most generic domain path for setting cookies across subdomains. It contains no personal data and is deleted immediately after use. |
Session |
|
_hjSession_xxxxxxx |
lalamove.com |
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. |
Session |
|
_clck |
lalamove.com |
This cookie is related to Microsoft Clarity analytics service. It is used to collect information about how visitors interact with the website, which helps in creating reports and improving the site. |
1 Year |
|
afUserId |
www.lalamove.com |
This cookie name is used by AppsFlyer to identify a user in the context of app launch and navigation events, and by Vimeo to collect information about user actions on websites with embedded Vimeo videos. |
Session |
Functional Cookies
These cookies allow the websites to remember the choices you make to give you better functionality and personal features. For instance, remembering your platform preferences and choices, such as the language version you prefer, and remembering the address and other information you have included in order forms are examples of features which would not work without cookies. The information collected through these cookies is not used for marketing purposes.
|
Cookie Name |
Host |
Purpose |
Expiry Duration |
|
_atrk_ssid |
lalamove.com |
This cookie helps users to remain connected to Google account when they visit its service again. |
Session |
|
hubspotutk |
lalamove.com |
This cookie name is associated with websites built on the HubSpot platform. Its purpose is user authentication. |
Session |
Targeting Cookies
These marketing cookies are used to tailor the delivery of information to you based upon your interests and to measure the effectiveness of advertisements, both on our websites and our advertising partners' websites. By means of marketing cookies we can offer offers and / or discounts that may be of interest to you. For this purpose we analyse, among other things, how often you use our websites and with which Services you interact. This allows us to better adapt our service offering and advertisements to you. Another marketing goal for which we use trackers is to verify your visits to the websites of our advertisers. This information is relevant to us to be able to pay our advertisers for the users who visit our websites via their platform (or place an order on our platform).
|
Cookie Name |
Host |
Purpose |
Expiry Duration |
|
__lt__cid |
www.lalamove.com |
Identifies your browser with a unique ID so that LINE’s advertising systems (and partners) can recognize you across different visits and sites. |
1 Year |
|
_tt_enable_cookie |
lalamove.com |
This cookie name is associated with TikTok which is used to collect data about behavior and purchases on the website and to measure the effect of advertising. It is also used to track website activity to help optimize advertising efforts. |
1 Year |
|
_ttp |
lalamove.com |
This cookie is typically associated with the use of Taptap Digital, a company specializing in digital advertising. It is used for tracking and ad personalization purposes. |
1 Year |
|
ttcsid* |
lalamove.com |
This cookie is associated with TikTok. It helps track your activity on the platform, including how you interact with their embedded services on other websites. |
1 Year |
|
tfpsi |
www.lalamove.com |
This cookie name is associated with Teads which is used to register user behavior and navigation on the website, and any interaction with active campaigns for optimizing advertisement and for efficient retargeting. |
Session |
|
__adroll_consent_params |
www.lalamove.com |
This cookie name is associated with Adroll which is used to help track the user through multiple sessions to serve targeted advertisements. |
Session |
|
tfpvi |
lalamove.com |
This cookie name is associated with Teads which is used to read and recognise users visiting the advertiser website, exclude them from campaigns, measure the efficiency of advertisement on websites, and optimize advertising campaigns. |
Session |
|
__adroll_fpc |
lalamove.com |
This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. |
1 Year |
|
_uetsid |
lalamove.com |
This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
Session |
|
AF_SYNC |
lalamove.com |
This cookie name is associated with Vimeo and AppsFlyer which is used to collect information about user actions on websites with embedded Vimeo videos, enable video play, collect analytics data such as video watch duration, and perform marketing analytics. |
6 Days |
|
_fbp |
www.lalamove.com |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
2 Months |
|
_gat_UA-nnnnnnn-nn |
lalamove.com |
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. These are Google Analytics Cookies. |
Session |
|
__ar_v4 |
www.lalamove.com |
This cookie is associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads. |
1 Year |
|
_te_ |
www.lalamove.com |
This cookie name is associated with the re-marketing services from Adroll. It is generally set as a first party cookie. Re-marketing is the practice of displaying online advertising targeted to users who have already visited the advertisers site, to encourage them to return. |
Session |
Third-party Cookies
We use third party cookies. These third parties help us achieve the described objectives unless expressed otherwise in this Notice. We aim to not allow third parties to use your data for their own purposes or for purposes not consistent with the purposes described in this Notice. We remain responsible for the processing of your personal data by third parties on behalf of Lalamove including third parties such as Google and Facebook.
|
Service Name |
Vendor |
Category |
Purpose |
|
Microsoft |
Targeting Cookies |
LinkedIn is an American business and employment-oriented online service that operates via websites and mobile apps. |
|
|
Xandr Inc. (AT&T) |
Targeting Cookies |
A business unit within AT&T, Xandr powers a global marketplace for premium advertising. |
|
|
|
Performance Cookies |
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand. |
|
|
Twitter Inc. |
Strictly Necessary Cookies |
Twitter is an American microblogging and social networking service on which users post and interact with messages known as "tweets". Registered users can post, like, and retweet tweets, but unregistered users can only read those that are publicly available. |
|
|
|
Performance Cookies |
Google Tag Manager is a tag management system that enables the efficient deployment and management of analytics and measurement tags across our website or mobile application via a secure, web‑based interface. This cookie supports the operation of Google Tag Manager and ensures that analytics tools and other measurement technologies function correctly. |
|
|
Branch Metrics, Inc. |
Performance Cookies |
Branch provides cross-platform linking and attribution solutions to the world's leading digital brands. |
|
|
Microsoft |
Targeting Cookies |
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. |
|
|
|
Targeting Cookies |
DoubleClick Digital Marketing (DDM) is an integrated ad technology platform owned by Google that enables advertisers to create and manage digital marketing campaigns. |
|
|
Teads |
Targeting Cookies |
Teads' end-to-end platform delivers full-funnel, outcome-oriented advertising powered by cutting-edge creative technology (Teads Studio) and AI-driven optimization. |
|
|
NextRoll, Inc. |
Targeting Cookies |
The AdRoll Growth Marketing Platform includes email marketing, AI-driven product recommendations, and cross-channel measurement. |
|
|
Appier |
Functional Cookies |
Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. |
|
|
Outbrain Inc. |
Functional Cookies |
Outbrain is a content recommendation and discovery service whose widget offers to help internet publishers. |
|
|
|
Functional Cookies |
YouTube is an American online video sharing and social media platform owned by Google. |
|
|
Cloudflare Inc. |
Performance Cookies |
Cloudflare’s global cloud platform delivers a range of network services to businesses of all sizes around the world—making them more secure while enhancing the performance and reliability of their critical Internet properties. |
|
|
Taboola |
Targeting Cookies |
Taboola is the world's leading discovery and native advertising platform that helps people explore what's interesting and new in the moment of next. |
|
|
Magnite Inc. |
Targeting Cookies |
Rubicon Project was a technology company that pioneered the automation of digital advertising. In 2020, the company merged with Connected TV leader Telaria and became Magnite. |
|
|
|
Functional Cookies |
For apps or sites, user-generated content is content that users contribute toward any app or site, visible to at least a subset of other users. User-generated content can include text, comments, images, video, profiles, usernames, votes, likes, hearts, or other media, for example. |
|
|
|
Functional Cookies |
Gstatic.com is a Web domain owned and used by Google for accessing the Gstatic server: a server where Google hosts its static content like CSS, images or JavaScript. |
|
|
Meta Platforms, Inc. |
Social Media Cookies |
Facebook is an online social media and social networking service owned by Meta Platforms. |
|
|
|
Targeting Cookies |
Google AdSense is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. |
|
|
PubMatic, Inc. |
Targeting Cookies |
PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. |
|
|
HubSpot, Inc. |
Strictly Necessary Cookies |
HubSpot is a leading CRM platform that provides software and support to help companies grow better. The platform includes marketing, sales, service, operations, and website management products that start free and scale to meet our customers' needs at any stage of growth. |
To find out more about the use of cookies and the information-collecting practices and opt-out procedures, please visit the website of the third parties.
4. Fraud Prevention
It's crucial to strike a balance between fraud prevention and user privacy. We always prioritize user privacy and only use cookies for fraud prevention in a responsible and ethical manner. We may use cookies to help prevent and detect fraudulent activities on our platform, we aim to:
a. Protect our platform and users from financial losses.
b. Maintain the integrity and security of our services.
c. Ensure a safe and reliable experience for all users.
5. Managing Your Cookie Preferences
Block, delete or disable cookies
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Accept", you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy.
If you do not wish to give consent or wish to withdraw your consent to any performance, functional, targeting and third-party cookies at any time, you can choose to block, delete or disable cookies as your browser or device permits.
Please note that by deleting or disabling future cookies, your user experience may be affected and you may find that certain features on our website will not work properly. It is because you may lose some saved information (e.g. saved login details, site preferences).
Managing site-specific cookies
For more detailed control over site-specific cookies, check the privacy and cookies settings in your preferred browser.
6. Your Right
Your rights with respect to your personal data is prescribed in our Privacy Policy. To exercise these rights, please contact us using the contact details set out in the section headed “Contact Us” in the Privacy Policy.
7. Changes to this Notice
We will continue to review and update this Cookie Policy from time to time to ensure compliance with relevant regulations and best practices. Any changes will be posted on our website. For more information about personal data processing, please see Privacy Policy.