We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.
Corporate clients also receive free account management services, as well as ongoing support from our sales and customer service teams.
Be our corporate member by setting up a business account! Sign up today!
Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.
Tell us more and our friendly and professional sales team will be in touch with you shortly.
Reduce operational costs:
Without your own fleet of vehicles and team of drivers, you get to save on the cost of purchasing vehicles, the maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!
Save hassle with API (Application Programming Interface)
Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!
Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.
Multiple users can be tagged under one corporate account, keeping everyone on the same page with transparent access to information.
Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.
Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received the items and signed.
Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Hong Kong to deliver faster!
Lalamove delivers to Hong Kong, Kowloon, New Territories and Lantau Island. Input the delivery details in the app and instantly find out the total cost before you decide to place the order.
Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.
Use Lalamove to handle all your express and urgent deliveries, anytime of the day.
With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed.
You can even send the tracking information to your customer, so they know the delivery status and the estimated time of arrival.
Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order.
Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.
Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.
Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! If you do want to place an order in advance that's fine too. Schedule a same-day delivery or place an advance order up to 30 days away.
Yes! We provide a help-to-buy service and charge based on the total purchase amount below：
Purchase amount below $350
Purchase amount between $351-650
Purchase amount between $651-1000
Purchase amount between $1001-1500
Purchase more than $1500
If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.
Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!
Lalamove is an on-demand delivery app that matches drivers to customers. Drivers can get online anytim, to view and take the orders that they wish to deliver.
Our best performing car drivers are able to earn on average $1,500 weekly.
Simply key in your details on our webpage and choose a virtual training session.
Your account will be verified within one working day after the training is completed and the deposit has been received.
Owners of vans, trucks, and motorcycles are all able to join and make deliveries with Lalamove. Don't own a vehicle? You can also choose a "walker" to make deliveries on foot.
You are allowed to open more than one account with Lalamove if you own multiple vehicles. But you may only register one vehicle per account.
Yes, you can join as a "Walker".
No, a vehicle can only be registered to one Lalamove account.
- Hong Kong ID card
- Valid Driver License
- Vehicle Photo
- Vehicle Permit
- Vehicle Registration Document
- Profile picture
Yes, we do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe the release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Please re-schedule the training time in advance via the Lalamove driver app.
Online training can be done virtually without needing to attend an in-person training session. For those that would prefer to join face-to-face training sessions, experienced staff will offer an in-person training session which may take around one hour to complete.
A deposit of $300 is required, and a prepayment of $100 is required to pay the order commission or monthly fee deduction.
$400 for entry fee includes $300 for deposit and $100 top up to your e-wallet.
After verification, you can cash out your earnings to a bank account via the Lalamove driver app. The requested cash out amount will be paid within 14 working days. Remember to enter the correct bank information in the Lalamove driver app before cashing out from your e-wallet.
Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.
Do I need to download another App to join Lalamove Rewards?
No. Follow the below simple steps and you can join Lalamove Rewards:
1) Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App
2) Read and accept the Terms and Conditions of Lalamove Rewards
3) Click ‘Join Now’
You can now start earning LalaPoints.
No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints.
Yes. You can login to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.
You must be at least the age of 18 to join the Lalamove Rewards.
The program is free to join. No need to pay for any admission fee.
At present, Lalamove Rewards is only applicable to Hong Kong and you can earn LalaPoints only if you complete orders by a registered Hong Kong mobile phone number.
You can chat or mail us at firstname.lastname@example.org or contact us at 3701 3701.
“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogues (for example, cash vouchers and physical gift)
Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.
Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.
In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.
Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.
No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.
Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoint.
Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch, through Contact us.
Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Lalamove account to accumulate LalaPoints. You can earn LalaPoints for every order you place. Upon completion of each order, LalaPoints will be automatically created to your Account within 48 hours.
You will earn 1 LalaPoint for every HK$1 you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section in our official website. Please note that additional service fee is not qualified for LalaPoints. See our Lalamove Rewards Program Terms and Conditions for more information.
LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2021 will expire on July 1, 2022 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.
No. You could not earn LalaPoints using a corporate account. You can use your personal Lalamove account to place orders to earn LalaPoints.
No, you can only earn LalaPoints when you place an order via Lalamove Mobile App or Web App. Our call centre agent is happy to assist you with how to use it.
Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.
No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so.
No, you can only earn LalaPoints on every completed order.
No, LalaPoints cannot be shared among other members.
No, LalaPoints cannot be exchanged for cash.
When Lalamove processes your refund of an completed order, the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.
There are few reasons this might happen:
Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order.
Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offers’ terms and conditions. For example, the eligible redemption period.
Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavour to reflect the latest balance as soon as possible.
Situation 4: Some orders are not eligible for earning LalaPoint. Exceptions include cash top ups to your wallets and all additional service fees (except priority fee) like tunnel fees etc.
You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App.
If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.
No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.
Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers.
Watch out for our latest news via www.lalamove.com.hk, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.
No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.
The LalaClub program is discontinued, so you’ll need to join the Lalamove Rewards to start earning LalaPoints. Lala Dollars will not be transferred to Lalamove Rewards.
No. LalaPoints are faster and easier for redemption. At the same time, Lala Dollars will not be transferred to Lalamove Rewards.