Pet Transportation Terms

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PET TRANSPORTATION SERVICE. These terms are applied to Pet Transportation Service and shall be deemed an integral part of the Terms. Your access and use of the Pet Transportation Service constitute your agreement to be bound by both the terms hereof and the Terms.

1. The Pet Transportation Service is available for Van bookings only.
   
   
2. The Pet Transportation Service is restricted strictly to domesticated animals.
   
   
3. Unaccompanied pet deliveries are strictly prohibited. Every order requires you or your designated handler to accompany the pet inside the vehicle for the entire duration of the Pet Transportation Service. If no handler is present at the pickup location to accompany the pet, the Delivery Partner reserves the right to cancel the order, in which case standard cancellation charges may apply.
   
   
4. Pets are not allowed unless properly restrained at all time with a leash, harness, or placed in a secure crate or carrier. You represent and warrant that all protective measures implemented will ensure the safety and health of your pet during transportation. Lalamove and the Delivery Partner shall not be liable for any damage or loss to your pet as a result of your improper protective measures.
   
   
5. The accompanying User/handler (as applicable) retains sole custody, control and responsibility for supervising and managing the pet’s behaviors throughout the transportation. To the fullest extent permitted by applicable law, neither Lalamove nor the Delivery Partner shall be liable for any injury, illness, motion sickness, distress, escape, loss or death of the pet arising out of or in connection with (i) the pet’s behaviors, temperament, aggression, unexpected reactions or panic during transportation; (ii) pre-existing medical conditions or stress triggered by vehicle transport; or (iii) insufficient, improper, or defective protective equipment, crates or restraints provided by the accompanying User/handler.
   
   
6. The number of pets being transported is limited to no more than five (5) per trip. If you have more than five pets, please inform the Delivery Partner first. It would be up to the discretion of the Delivery Partner to allow extra pets.
   
   
7. If you have any special requirements for pet transportation, please communicate with the Delivery Partner in advance. You understand that the Delivery Partner, at its sole discretion, decides whether to accept such requirements or not. If the Delivery Partner decides to accept such requirements, additional charge for such requirement may apply at the Delivery Partner’s sole discretion.
   
   
8. You are responsible for ensuring your pet does not cause concern, safety hazard, or risk to the Delivery Partner at any time during the transportation. The Delivery Partner retains the right to refuse pets they deem unsafe or uncontrolled. You are responsible for any injuries to your pet that are not caused by the Delivery Partner during the transportation.
   
   
9. You are fully liable for any damage to property, injury to individuals, or to other animals caused by your pet while being transported. You shall indemnify and hold harmless Lalamove and the Delivery Partner against any claim or loss resulting from such damage and/or injury. You represent and warrant that your pet is neither dangerous nor aggressive. You understand that if your pet leaves waste, excessive hair, or causes damages to the vehicle (including exterior and interior), a cleaning or repair fee may be charged at the Delivery Partner’s sole discretion.
   
   
10. If you fail to select the Pet Transportation Service when placing your order, it will be left to the Delivery Partner’s discretion to either continue with the order or kindly ask you to cancel your order. Please be informed that all the above clauses are applicable if the Delivery Partner decides to continue the order.