VEHICLE & PRICING DETAILS

Vans
Driver’s help : no additional charge
Additional help : +$30

Lorries

(Door to door moving services)

Driver’s help : +$30 (10ft and 14ft lorry)

Driver’s help : +$40 (24ft lorry)

Additional help : +$40

Moving Service

Limited to 2 hours service.
Additional overtime charges - $5 per driver/helper for 10 minutes block (capped at $200)

Non-lift Access
Each flight of stairs is charged S$10.00 per driver/helper. For example: Moving service with 2 helpers going down 1 flight of stairs(not per floor level) would cost $20.00.

Refrigerated Service
Free of Charge

Tailgate Services
(For lorries only)
$20.00 charge

Wrapping Service
Each piece of furniture wrapped is charged at S$20.00.

All Others
These fees are those for which a driver is free to provide their own quote. They include but are not limited to storage, dismantling and assembly. The quote must be provided by the driver to the customer before the commencement of the job. If you are not agreeable with the quote, you must get in touch with Lalamove Customer Service before the shipment. If Lalamove is contacted following the completion and payment of such job, Lalamove will not be able to provide compensation to the customer.

In case of additional charges being requested by the driver, and if these charges were not part of the original delivery order, it is the customer’s obligation to inform the Lalamove Customer Service of these charges prior to paying the driver. 

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

CBD Charges
(Mon-Sat, 6:30am to 8:30pm)

For jobs with pickup outside of CBD area and drop-off or any of the drop-offs within CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm.

Courier : + $2
Cars/MPV/Van/Lorries: +$5
A list of areas affected by CBD surcharge include but are not limited to:
Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.

High Demand Surcharge

There would be an all-day high demand surcharge applicable islandwide for all vehicle types per order. The high demand surcharge will be based exclusively on the base fare and mileage fare only; it will exclude the return trip fee, additional helper fee, tailgate fee, purchasing service fee, multi-node surcharge, CBD/District surcharges and/or Holiday/Festive surcharge. The high demand surcharge pricing may vary because of factors such as, but not limited to, demand-supply ratio, booking timing, traffic conditions and routing information. For accurate pricing on your specific delivery, please refer to the final price as indicated on the platform.

Secured Zones

Additional $15 per pick-up/ delivery including but not limited to:

• Airport Cargo Road
• Airport Zone
• ALPS Ave
• Camps
• Immigration Checkpoints
• Construction Sites
• Jurong Island
• Jurong Port
• Ministry of Home Affairs (MHA)
• PSA Port
• SATS, Aerospaces
• Shipyard
• Supply Bases

Limited Access Locations

Sentosa - For courier delivery orders to enter Sentosa, Lalamove riders are required and instructed to use only the left lane. Drop-off is allowed only at these designated areas in Sentosa: Sentosa cove, Capella and covid-19 isolated hotels (Outpost Hotel, Village Hotel, Festive Hotel and Hard Rock Hotel).

Delivery orders which do not meet the Sentosa entry requirement will not be able to be fulfilled or compensated.

Purchasing service - Eateries
+$15
Purchasing service (Non-Eateries)
+$10

*Purchases must be pre-paid in advance to drivers using PayNow, PayLah! or bank transfer

Waiting Fees

For immediate orders: Upon accepting immediate orders, drivers are given up to 30 minutes to arrive at the pickup location. No grace period for clients. Goods have to be readily available upon arrival of the driver. 

For scheduled orders: Drivers are to arrive at the scheduled pickup time and are given an allowance of 10 minutes grace period. Clients will also have a grace period of 10 mins to have their goods ready from scheduled pick-up time. Waiting fee charges will apply immediately after the first 10 mins.

a. First 10 mins: Free of charge

b. +$2 per additional 10min block part thereof

Carpark Charges
Not chargeable

Cancellation Fees

Cancellation for orders past the listed grace period below will incur a charge.

• For immediate orders: Within 9 minutes of being matched with a driver

• For scheduled orders: 30 minutes before scheduled pick-up time

Please refer to the table below for the applicable flat charges:

A 50% cancellation fee will apply for all orders cancelled after the arrival of our driver-partners

Oversized Item Charge
If the goods exceed the maximum weight, size or quantity specified under Lalamove's pricing page, Lalamove will offer the customer either of the below mentioned solutions:
1. Change the vehicle type to the appropriate one with price difference being borne by the customer (applicable to courier, car, van, and lorry 10ft jobs).
2. Add additional helper to assist with the order with price difference being borne by the customer (applicable to van and lorry jobs only)
3. Cancel the order with half of the delivery fee being borne by the customer if the driver already showed up to perform the job.

Wrong Address Change
The customer will be charged the price of an additional trip from the original address to the new address provided. The price will be calculated according to the standard transportation fee and additional stop charge.

Additional stop charge
Additional stops are charged depending on the vehicle requested to perform the job. Orders with multiple stops will incur an additional charge of S$3.00 per stop for couriers, S$5.00 per stop for cars, S$8.00 per stop for 1.7m vans, S$11.00 per stop for 2.4m vans and S$17.00 per stop for 10ft & 14ft lorries, S$20 per stop for 24ft lorries.

Round trip

Strictly for returning of simple documents such as receipts, delivery orders (DO) or cheques. 

Courier: $4
Car: $8
MPV: $8
1.7m Van: $8
2.4m Van: $8
10ft Lorry: $10
14ft Lorry: $10

Additional Stops
Courier: $3
Car: $5
MPV: $6
1.7m Van: $8
2.4m Van: $11
10ft Lorry: $11
14ft Lorry: $17

24ft Lorry: $20

Moving Service
Van:
Driver's Help: Included in Price
Additional Helper: +$30

Lorries:

Driver’s help : +$30 (10ft and 14ft lorry)

Driver’s help : +$40 (24ft lorry)

Additional Helper: +$40

A surcharge will be implemented separately by the driver if
• Dismantling/Assembly services are required
• Items have to be moved without lift access
• Items are fragile and need extra care
• Provision of wrapping and storing services

The additional charge includes 2 hours of service. Timed from the scheduled time of order, or arrival time of the driver, whichever is later. If the service takes longer than 2 hours, there will be an overtime charge of $5 per additional 10 minutes or less per person, capped at $200. Should there be additional requirements for your delivery, please call Lalamove for more clarification.

CBD Charges
CBD Surcharge (Mon-Sat, 08:30-20:30)

Additional fee for every entry from non-CBD area into a stop/destination at the following CBD areas:
Anson Road
Beach Road
Bencoolen Road
Boat Quay
Bugis Street
Cairnhill Circle
Cecil Road
Chinatown
City Hall
High Street
Marina Bay
Middle Road
North Bridge Road
Orchard Road
People’s Park
Raffles Place
Rochor Road
Shenton Way
Suntec City
Tanjong Pagar
Victoria Street

Secured Zones
Additional $15 per pick-up/ delivery at:
Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
Ministry of Home Affairs (MHA)
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

Late Night Surcharge
A surcharge will be included in your total order amount for order times between 10:00PM till 06:59AM.
1.1x : for orders with order time between 10:00PM to 11:59PM
1.25x : for orders with order time between 12:00AM to 06:59AM

Weekend Schedule Fee:

Miscellaneous Fees
Waiting Fees
First 10mins: Free of Charge
+$2 per additional 10min-block

Carpark Fees
Not Chargeable

Cancellation Fees
Cancellations made when driver is at pickup location will incur a fee to compensate your driver for his or her time.

Overtime Fees
$5 per block of 10min (per hired help)
Capped at $200

With a Cash-0n-delivery service, the recipient of the package pays the driver in cash when the item is delivered.

The cash is then to be transferred to the user by the driver on the same day.

To make a transfer to your account, kindly provide the necessary details to the driver before the commencement of the delivery.

*Keep in mind that drivers may only transfer the amount after the order has been fulfilled.

Please contact our customer service agent if there are any problems receiving payment from the recipient or the driver.