FAQs

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate accounts spendings with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip!

Save hassle with API (Application Programming Interface) Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

You will be able to see the estimated delivery time on the app once your order has been matched.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

We do provide Purchase Service, please be informed that Purchase Service is applicable for Courier ($ 75) and car ($ 150). You may choose based on the following option :

Purchase Service - Non Eateries (+$10)
Purchase Service - Eateries (+$15)

To select this, please select the Purchase Service in the add on section when placing your order and you may also note down in the notes section to let the driver know what items you would want the driver to help you buy.

Purchases must be pre-paid in advance to drivers using PayNow, PayLah! or bank transfer.

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Our customer service time are as follows:

Monday - Sunday: 8am - 10pm

Sign up as a Corporate Account to enjoy these exclusive features:

Manage multiple staff under one account with specific roles and access rights

Integrate your business directly with our API solution

Connect your e-commerce storefront with our range of readily available plugins

Spend directly from a centralised business wallet and group your finances

Monitor your corporate accounts spendings with ease through monthly statements

Access downloadable reports and analytics directly from your dashboard

More Exclusive Features Coming Soon!

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management services, as well as ongoing support from our sales and customer service teams.

Get a corporate account by setting up a business account!

Simply upgrade your account in "Upgrade to Business" under Setting.

You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web.

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly & professional sales team will be in touch with you shortly.

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate account's expenditure with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip!

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours so that orders can be processed when they come in, 24/7!

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

To automatically receive statements for each month, kindly activate the "Receive monthly statements by email" function under your setting page in the "Notification" category on the web.

Add the recipient email below to receive the statement.

You may also download Statement under your setting page in the "Statement" category on web.

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email.

Kindly tap the button "Invite new member" under setting page in "Team" category on web, enter the email address of the new teammate.

New teammate will be added to your corporate account after he/she finishes the steps in the invitation email.

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her.

You can view the role of all teammates under setting page in "Team" category on web

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need to input orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys.

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders
2) Place orders immediately or schedule a pick-up time up to 30 days in advance
3) Instant quotation that shows the breakdown for the distance and delivery fees
4) Obtain auto-update of delivery status easily and promptly through Webhook
5) ShareLink to share delivery status updates to 3rd party
6) Instant driver matching
7) Retrieve real-time driver location
8) Cancel order with ease within grace period
9) Easy self-registration to use our API
10) Proof of delivery (POD)
11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'
12) Usable within Southeast Asia & Latin America

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events:

1. When the order status changes?

2. When the wallet balance changes?

3. When the order amount is adjusted? (eg. tips, fee adjustments)

4. When the same order is re-submitted?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

You will be able to check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Here are the full list of items that we do not deliver:

Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

You can find a simple guide here and more detailed pricing information here.

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet here.

Yes you may have the receipient to pay for the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

Lalamove is a 24/7 On-Demand Delivery App that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Singapore to deliver faster!

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

Our customer service time are as follows:

Monday - Sunday: 8am - 10pm

We do provide Purchase Service, please be informed that Purchase Service is applicable for Courier ($ 75) and Car ($ 150). You may choose based on the following option :

Purchase Service - Non Eateries (+$10)
Purchase Service - Eateries (+$15)

To select this, please select the Purchase Service in the add on section when placing your order and you may also note down in the notes section to let the driver know what items you would want the driver to help you buy.

Purchases must be pre-paid in advance to drivers using PayNow, PayLah! or bank transfer.

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs
- Immediate order: Driver will pick up the delivery in 30 minutes
- Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

You may also request for add-on services (such as adding a Lalabag, Purchase Service etc) based on your needs

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver

Mobile APP:

To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick-up time from 30 minutes after up to 30 days later.

Web:

To schedule an order, simply click on the “Scheduled" button after inputting the order details. You will then be able to select the pick-up time from 30 minutes after up to 30 days later.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Mobile APP:

At "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Web:

Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation. Should you want to reach out to the driver again, you may also contact them via the app in the order details page.

Mobile APP:

Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Web:

You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via your phone.

You will be able to check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Each status shows the status for the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver: We are currently matching a driver for your order

Awaiting Driver: Your order has been matched with a driver and the driver is heading to pick up point

In transit: The driver has arrived at the pick up point

Delivering: The driver has arrived at the drop off point

Confirming Bill: Driver has finished unloading and is confirming the final bill

Settle Bill: The driver has sent the final bill

Completed: The delivery has been completed and payment has been settled

Cancelled: Your order is cancelled
On the web app

Matching: We are currently matching a driver for your order

Ongoing: Your order has been matched with a driver and the driver is heading to pick up point

Picked up: The driver has picked up the item and is heading to the drop off point

Confirming Bill: Driver has finished unloading and is confirming the final bill

Settle Bill: The driver has sent the final bill and is pending the payment from customer

Completed: The delivery has been completed and payment has been settled

Cancelled: Your order is cancelled

You may share the order with the recipient at the order page.

Mobile App:

Simply click on the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Web:

Simply click on the "Track Order" button on the order page and the recipient may receive real time tracking of the delivery.

For Courier, Car, MPV and Van orders, the delivery services will be door-to-door. If you require additional helper to assist in delivering the items, you will need to add in these additional services when you are choosing the vehicle type.

As for Lorry orders, lorry drivers will provide loading and unloading services. If you require the driver to provide door-to-door services and/or additional helper to assist in delivering the items, you will need to add in these additional services when you are choosing the vehicle type.

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver.

If you would like to rate the driver at a later time, simply just go back to the order details page on the app or the order details panel on the website.

If you would like to rate the driver at a later time, simply just go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Simply go on to "Settings" and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see picture uploaded under the Drop Off location.

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

The user must submit a claim in writing, accompanied by the delivery order number, contact information and other supporting documents requested by Lalamove and submitted to the following email address: info.sg@lalamove.com.

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Yes, we can! With our purchase service, we’ll be glad to help you buy your item at a fee of $10 (non-eatery) or $15 (eatery), given that the criteria below are fulfilled: 

• The price of goods does not exceed S$75 for courier orders and S$150 for car orders
• Items are below 8 kg and within 40 cm x 25 cm x 25 cm packing size for courier orders, and below 20kg and within 70 × 50 × 50 cm for car orders.
• Purchases are either goods or services
• Delivery may take up to two hours to arrive

Purchases must be pre-paid in advance to drivers using PayNow, PayLah! or bank transfer.

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop off location, recipient details, and notes to driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once.

To change the driver, you may simply click on the icon on the top right corner of the order page on the app or under the driver card in the web, and click "Find a new driver".

Once unassigned, your order will be made available for other drivers to deliver. Please note that you are only able to unassign the driver once for each order.

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking ""Cancel Order"" on the order page via the button on the top right corner in the app (bottom right corner for website).

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutues from being matched.

For scheduled orders, you may cancel up to 30 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Cancellation for orders that have not been picked up by our driver-partners and are still within the grace period listed below will not incur any charges.

Grace Period:
For immediate orders: Within 9 minutes of being matched with a driver
For scheduled orders: 30 minutes before scheduled pick-up time

Should you need to cancel your order after the grace period, please refer below for the applicable flat charges:

Courier: $3
Car: $4
MPV: $4
1.7M Van: $7
2.4M Van: $7
Lorry 10ft: $10
Lorry 14ft: $10

A 50% cancellation fee will apply for all orders cancelled after the arrival of our driver-partners

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 9 minutes after matched with a driver.
Scheduled Orders: 30 minutes before scheduled pickup time.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

When selecting your vehicle, you will be able to see the additional services you can request and the cost for the add-on next to it.

ERP and parking charges are not applicable. Please be informed that, driver's will need to bear this charges

ERP and parking charges are not applicable. Please be informed that, driver's will need to bear this charges

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!

Find out how to use your e-wallet here.

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once you've selected the top up plan, you will be redirected to add your payment method to pay for the top up request

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Kindly fill in this form : https://form.jotform.me/81352057235452
Do note that there will be a deduction of 5% or $15 which ever is higher.

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

Additional $15 will be charged as a secured zone fee per pick-up/ delivery including but not limited to:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
Ministry of Home Affairs (MHA)
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

CBD Charges
(Mon-Sat, 6:30am to 8:30pm)

For jobs with pickup outside of CBD area and drop-off or any of the drop-offs within CBD area, CBD surcharges apply Monday to Saturday from 6:30am to 8:30pm.

Courier : + $2
Cars/MPV/Van/Lorries: +$5

A list of areas affected by CBD surcharge include but are not limited to:
Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

We apologise that we haven't been able to find you a driver at the soonest, it could be because there isn't any driver available around your area or all drivers are busy with their orders.

Try adding in a tip to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant documents for our further investigation.

If you are a corporate customer, you might be eligible to Goods Protection and claim for your delivery goods. Learn more about how to claim. 

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

Qualified corporate customers are eligible to claim for damaged or lost goods within 7 days of delivery completion.

Find out more about our Goods Protection policy, and terms and conditions. For further inquiries, please contact your account manager. 

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedure

Kindly reach out to our Live Chat agent for further assistance

Here are the full list of items that we do not deliver:

Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

The size limit varies depending on the vechile type you chose!

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

You can find a simple guide here and more detailed pricing information here.

You may refer to our packing guideline here. 

At the login screen, select 'Forget Password' and you will be given an OTP to reset your password.

For Change of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Vehicle Details

For Change of Mobile Number, do head to your Driver App > Profile > Settings > View Personal Info > Mobile Number

Tap on 'Wallet' > 'Bank car information> Select 'Edit information' to update bank information. Remember to tap 'Save'.

In order to close your account, kindly go to your Profile in the driver app -> Settings -> View Personal Info -> Delete Account.

Do update your bank details as well in the driver app under Wallet - Edit Bank Information as we are not able to do so from the system due to security reasons for the deposit and wallet balance (if any) to be processed.

Do also take note the processing time for account deletion will be 20 working days.

To select an order using the Lalamove app:

1. Click the Pick Up icon.

2. Confirm Working mode is turned on.

3. Confirm if you have no pending or picked up orders.

4. Pick up an order

The fare of service is based on multiple factors such as traffic situation, order volume, availability of partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance. 

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

Lalamove is a platform that matches drivers to customers. Drivers are able to view and choose their orders. Yes, you can perform the orders on a part-time basis.

Earnings can be varied based on the vehicle type and the number of hours you work on the platform. For more info, please check the details here: https://www.lalamove.com/en-sg/drivers-recruitment-weekly-2023?hs_preview=fUDTKREn-98809576587

Simply key in your details on our webpage and choose a virtual training session.

Registrations will be verified within 1 working day.

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before cancelling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Please contact the user via in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

All Singapore registered vehicles are eligible.

Sure! We have partnerships with various vehicle rental companies. Click here to check out our vehicle rental deals.

You can only use one vehicle to deliver orders with Lalamove.

For update of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Mobile Number

Yes, you can share the vehicle with two separate accounts but the vehicle should not be used by multiple accounts at the same time.

4 Photographs:

1) Profile Picture

2) NRIC

3) Driving License (Not required for Walkers)

4) Vehicle with Number Plate (Not required for Walkers)

*If you are using a Rental Vehicle, you may fill up your Vehicle details as RENTAL and submit a blank vehicle photo for verification.

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

The virtual training is conducted directly through the "Lalamove Driver" app.

You may resume your training by logging into your Driver App via your smartphone and continuing from where you had left off.

Online training is held via videos and online quiz where you will be able to access from the comfort of your home without making your way down to the office in person. It is easier, safer and more convenient in this current situation. There is no in-person training conducted now.

There is a refundable security deposit to be placed in order to verify your Lalamove driver account: 

1. Walkers - $15
2. Motorcycle Riders - $25
3. Car, MPV, Van, and Lorry Drivers - $70

From 27th June 2023, Drivers will be able to make their deposit payment via Debit or Credit Card, or PayNow.

For van and lorry drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

Cash out can be done on a weekly basis from Monday-Sunday. The cut-off day will be on every Sunday evening, 2330hrs.

The cash-out amount can be updated daily until the cut-off day and time. You will receive your cash-out amount on the following Wednesday.

If a PH falls on Monday and Tuesday, cash out will be delayed to Thursday, do refer to our LalamoveSG Drivers Social Media Pages for the latest updates.

Please drop us an email at info.sg@lalamove.com and provide us with the order ID. We will review the ratings and will advice you on the outcome of the bad rating.

After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.

If you have any queries, please reach out to us via the in-app chat. To use the chat, simply download our Lalamove Drivers app for apple users or android users. Our friendly and professional customer service team is glad to assist you between Monday to Sunday, 8 am to 10 pm, including PH.

Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)

Yes, you can accept multiple orders as long as they do not fall within the same delivery window. Do ensure you’re punctual for every pick-up and delivery.

Once you accept the order, you will be able to see the customer's delivery address and contact number.

The customer's contact number will be shown in-app once you accept the order.

To cancel an order, please contact to one of our live chat customer service representatives and explain your situation.

You will be expected to submit a valid reason and proof (if applicable), as this may influence your service quality bar.

If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

ERP & parking fees cannot be charged to the customer. The price reflected on the app is the final price including surcharges, subsidy etc.

If the customer requires a receipt, please direct them to Lalamove's Customer Service Live Chat. Please do not issue any receipts on behalf of Lalamove to the customer.

If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

You will need to download the Lalamove Driver App and register an account. You will need to undergo the training, and upload the relevant documents. We will reach out to you to advise you on the next step.

No, you may rent a vehicle from any of our Rental Partners!

Do head to your Driver App > Profile > Lalakit to schedule a Lalabag pickup appointment to purchase the Lalabag!

The payment is strictly via PayNow/PayLah! during collection at our office.

We are open Monday - Friday, 9am - 6pm and will be out for lunch from 1pm - 2pm.

You will be paid according to the delivery charges that are shown in-app. These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service)

All Singapore registered vehicles are eligible.

For cash delivery, customers will make payment in cash to the drivers upon completion of the order.

Cash out can be done on a weekly basis from Monday-Sunday. The cut-off day will be on every Sunday evening, 2330hrs.

Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.

Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.

To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.

To better serve our community, we will be discontinuing the Driver Rating. Driver Service Quality Score will be adopted to assess other elements of the definition of an excellent driver!

Please make sure you follow procedures in accordance with our training.

• Clear picture of the customer’s drop-off location:
    - House number; if not available, then

• Customer door (residential) or company logo (non-residential)

Invalid Proof

• Blurry pictures of location

Example:

 

 

Zoomed in / Unclear Picture of delivered item

Example:

Non-Related Pictures (no sign of actual delivered items)

Example:

Selfie

Example:

Covering the camera / Blank screen

Example:

It is probably because the POD feature was not on from the User perspective when placing an order.

For users: Kindly turn on the POD feature in your Settings

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please try to contact the user again via call or in-app chat. Contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user and discuss how to return it to the user. If user is not reachable, please contact our Customer Service team for assistance.

If user chose wrong vehicle/service, please advise user to cancel the order and book with the right vehicle/service. If user refuse to do it, you can also cancel the order and state the reason as user responsibility wrong vehicle/service. Contact our Customer Service team for cancelling after the grace period.

Please advise user to self-edit the order if it the order status still on the way to pick up location. The order details and fare will be automatically changed. If user want to edit the order after you arrived at the pick up/drop off point, please contact us through live chat to edit the order.

As your safety is our priority, if the user being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keep insulting you or being violent and your safety is threatened, please remember your safety comes first.
You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage passengers to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance if necessary.

Please contact our Customer Service team for assistance.

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

Here is a list of requirements you will need when joining:

Fleet Requirements:
- Fleet Owners must have a minimum size of 3 vehicles and 3 drivers in their Fleet

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

Yes. The Fleet Management portal works alongside the Lalamove Driver App

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact +6588313122 to proceed

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

If you have any further questions please contact +6588313122 (WhatsApp) for additional support.

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Here is a list of relevant driver documents that will be requested upon registration:

- Local Identification Card
- Driving License

Please reach out to us at +6588313122 (WhatsApp) for more details.

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).

Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.

No. Follow the below simple steps and you can join Lalamove Rewards:

1) Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App

2) Read and accept the Terms and Conditions of Lalamove Rewards

3) Click ‘Join Now’

You can now start earning LalaPoints.

No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints. 

Yes. You can login to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.

You must be at least the age of 18 to join the Lalamove Rewards.

The program is free to join. No need to pay for any admission fee.

At present, Lalamove Rewards is only applicable to Hong Kong, Singapore and Malaysia and you can earn LalaPoints only if you complete orders by a registered Singapore mobile phone number.  Orders made in other countries are not able to earn points under the same account.

We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it, please visit our website www.lalamove.com/privacy-policy for details.

You can chat or mail us via Live Chat.

“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogues (for example, cash vouchers and physical gift)

Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.

Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.

Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.

Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoints.

Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch, via Live Chat.

Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Program account to accumulate LalaPoints. You can earn LalaPoints for every order you place. Upon completion of each order, LalaPoints will be automatically created to your Program Account within 48 hours.

You will earn 1 LalaPoints for every SGD1 you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section on our official website. Please note that additional service fee is not qualified for LalaPoints.  See our Lalamove Rewards Program Terms and Conditions for more information.

LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2021 will expire on July 1, 2022 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.   

No. You could not earn LalaPoints using a corporate account.  You can use your personal Lalamove account to place orders to earn LalaPoints.

No, you can only earn LalaPoints when you place an order via Lalamove Mobile App or Web App.  Our call centre agent is happy to assist you with how to use it.

Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.

No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so. 

No,  you can earn LalaPoints on every completed order.

No, LalaPoints cannot be shared among other members.

No, LalaPoints cannot be exchanged for cash.

When Lalamove processes your refund of an completed order,  the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.

There are few reasons this might happen:

Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order. 

Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offers’ terms and conditions. For example, the eligible redemption period. 

Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavour to reflect the latest balance as soon as possible.

Situation 4: Some orders are not eligible for earning LalaPoint. Exceptions include cash top ups to your wallets and all additional service fees (except priority fee) like tunnel fees etc.

You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App. 

If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.

No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.

Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers. 

Watch out for our latest news via www.lalamove.com.sg, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.

No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.