FAQs

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Be our corporate member by setting up a business account! Sign up today!

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. 

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. With our refrigerated lorries, we serve cold chain clients as well! No matter your goods, we will be able to deliver for you!

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet: https://www.lalamove.com/en-sg/blog/how-to-use-the-lalamove-wallet

Lalamove is a 24/7 On-Demand Delivery App that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Singapore to deliver faster!

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in under 30 seconds, on average. 

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival.

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

Our Lalamove insurance coverage gives you peace of mind. From just $3, you’ll get up to $2000 in coverage for any goods loss or damage. This coverage is available as an add-on service whenever you need, instead of a fixed monthly subscription.Find out more about Lalamove’s insurance coverage, powered by Chubb.

Yes, we can! With our purchase service, we’ll be glad to help you buy your item at a fee of $10 (non-eatery) or $15 (eatery), given that the criteria below are fulfilled: 

• The price of goods does not exceed S$75 for bike orders and S$150 for car orders
• Items are below 8 kg and within 40 cm x 25 cm x 25 cm packing size for motorcycle orders, and below 20kg and within 70 × 50 × 50 cm for car orders.
• Purchases are either goods or services
• Delivery may take up to two hours to arrive

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet:https://www.lalamove.com/en-sg/blog/how-to-use-lalamove-wallet?hs_preview=JCXgxyoO-37666422121

At the login screen, select 'Forget Password' and you will be given an OTP to reset your password.

Send a whatsapp message to 88313122 with the photo of your new vehicle bearing the number plate. An agent will reply to your message within 3 working days.

Send a whatsapp message to 88313122 with your old and new number that you wish to change to. An agent will reply to your message within 3 working days.

Tap on 'Wallet' > 'Bank car information> Select 'Edit information' to update bank information. Remember to tap 'Save'.

To close your driver's account, fill in the account closure form here.

Upon submitting the form, you will receive your security deposit + wallet balance (if any) in your bank account the following week as per below:

POSB/DBS account holders – The following Wednesday 

Other banks account holders – The following Friday

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

Our best performing car drivers are able to earn on average $1,500 weekly.

Simply key in your details on our webpage and choose a virtual training session.

Your account will be verified within one working day after the training is completed and the deposit has been received.

Sure! We have partnerships with various vehicle rental companies. Click here to check out our vehicle rental deals.

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

You can only use one vehicle to deliver orders with Lalamove.

We have partnered with vehicle rental companies that can offer rental at competitive rates.

Read more here

Please send the photo of the vehicle with vehicle plate to 8831 3122 and we will assist you accordingly.

Yes, you can share the vehicle with two separate accounts but the vehicle should not be used by multiple accounts at the same time.

4 Photographs: 

1) Profile Picture

2) NRIC

3) Driving License

4) Vehicle with Number Plate

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

Should you be unable to make it for your initial registered training slot, you can reschedule your online training here - http://bit.ly/trainingllm

Do ensure that you have received the confirmation email upon registration.

Online training is held via Zoom webinar which you can access from the comfort of your home without making your way down to the office in person. It is easier, safer and more convenient during the current pandemic situation.

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

Motorcycle Riders - $25

Car, Van and Lorry drivers - $75

For van and lorry drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least one order is completed.

Cash out can be done on a weekly basis. The cut-off day is on every Sunday evening, 2359hrs.

The cash-out amount can be updated daily until the cut-off day.

For POSB/DBS, you will receive your cash-out amount on the following Wednesday while other bank account holders will receive it on the following Friday.

Please drop us an email at info.sg@lalamove.com for us to investigate the recent ratings you have received.

After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.

If you have any queries, please reach out to us via the in-app chat. To use the chat, simply download our Lalamove Drivers app for apple users or android users. Our friendly and professional customer service team is glad to assist you between Monday to Sunday, 8 am to 10 pm, including PH.

Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)

Yes, you can accept multiple orders as long as they do not fall within the same delivery window. Do ensure you’re punctual for every pick-up and delivery.

Once you accept the order, you will be able to see the customer's delivery address and contact number.

The customer's contact number will be shown in-app once you accept the order.

Please do not cancel an order prior to informing us. Please live chat to our Customer Service agent and let us know why you wish to cancel an order. You will need to provide a valid reason and proof (if applicable).

If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

ERP and parking fees cannot be charged to the customer. We have a "city charge" which will cover most of your ERP expenses.

If the customer requires a receipt, please direct them to Lalamove's Customer Service Live Chat. Please do not issue any receipts on behalf of Lalamove to the customer.

If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

You will need to download the Lalamove Driver App and register an account. You will need to undergo the training, and upload the relevant documents. We will reach out to you to advise you on the next step.

Yes, you will need to have a vehicle and a vehicle insurance before you sign up for an account.

You will be paid according to the delivery charges that are shown in-app. These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service)

We accept motorcycles, cars, vans and lorries.

For cash delivery, customers will make payment in cash to the drivers upon completion of the order.

For corporate delivery, Lalamove will make payment to drivers on a weekly basis based on the cash out feature in the driver app.

Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.

Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.

To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.