FAQs

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General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfil more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up! Read more about our corporate benefits.

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Business Account
Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. 

Business Account
Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. With our refrigerated lorries, we serve cold chain clients as well! No matter your goods, we will be able to deliver for you!

Business Account
Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
Is there a way to keep track of my goods during transit?

With our live tracking feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an Order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 


Find out how to use your e-wallet here.

General
What is Lalamove?

Lalamove is a 24/7 On-Demand Delivery App that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across the whole of Singapore to deliver faster!

 
General
Where does Lalamove deliver to?

We deliver to anywhere and everywhere in Singapore! Good news, we don’t have distance filters for food deliveries as well, helping merchants and consumers connect, wherever they are.

 
General
When can Lalamove deliver?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in under 30 seconds, on average. 

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

 
Making an Order
Can I track my order?

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival.

 
Making an Order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

 
Making an Order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and valuable items, to large, bulky furniture or household appliances.

 
 
Making an Order
Is there anything that Lalamove can’t deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

 
 
 
Making an Order
How much earlier in advance must an order be placed?

Lalamove takes away the stress of planning in advance. Deliver anytime you want, whenever you need! As well as on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

 
 
 
Making an Order
What happens if items get damaged during transit?

Our Lalamove insurance coverage gives you peace of mind. From just $3, you’ll get up to $2000 in coverage for any goods loss or damage. This coverage is available as an add-on service whenever you need, instead of a fixed monthly subscription.Find out more about Lalamove’s insurance coverage, powered by Chubb.

 
 
 
Making an Order
I’m too busy, is Lalamove able to help me buy and deliver my items?

Yes, we can! With our purchase service, we’ll be glad to help you buy your item at a fee of $10 (non-eatery) or $15 (eatery), given that the criteria below are fulfilled: 

  • The price of goods does not exceed S$75 for bike orders and S$150 for car orders
  • Items are below 8 kg and within 40 cm x 25 cm x 25 cm packing size for motorcycle orders, and below 20kg and within 70 × 50 × 50 cm for car orders.
  • Purchases are either goods or services
  • Delivery may take up to two hours to arrive
 
 
Making an Order
Is it possible to cancel my order? Are there any penalty fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

 
 
 
Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.


You can find a simple guide here and more detailed pricing information here.

 
Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet:https://www.lalamove.com/en-sg/blog/how-to-use-lalamove-wallet?hs_preview=JCXgxyoO-37666422121

 
Account Options
How to reset my password?

At the login screen, select 'Forget Password' and you will be given an OTP to reset your password.

Account Options
How to update my vehicle?
Fill up the Change of Vehicle Form and submit it. Your vehicle will be updated within 2 working days. For any changes to MPV, van and lorry, head down to our office after submitting the form for sticker pasting before any changes can be made.
Account Options
How do I update my mobile number?

Send a whatsapp message to 88313122 with your old and new number that you wish to change to. An agent will reply to your message within 3 working days.

Account Options
How to update my bank information?

Tap on 'Wallet' > 'Bank car information> Select 'Edit information' to update bank information. Remember to tap 'Save'.

Account Options
How to close my driver account and get my security deposit?

To close your driver's account, fill in the account closure form here.

Upon submitting the form, you will receive your security deposit + wallet balance (if any) in your bank account the following week as per below:

POSB/DBS account holders – The following Wednesday 

Other banks account holders – The following Friday

General
How does Lalamove work? Do I have to work full-time?

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

 
General
How much can I earn per week with Lalamove?

Our best performing car drivers are able to earn on average $1,500 weekly.

General
What do I have to do during the registration process?

Simply key in your details on our webpage and choose a virtual training session.

 
 
General
How many days would it take for me to start earning?

Your account will be verified within one working day after the training is completed and the deposit has been received.

Vehicle
Can I still join as a driver if I don't own a vehicle?

Sure! We have partnerships with various vehicle rental companies. Click here to check out our vehicle rental deals.

Vehicle
My vehicle isn’t listed here. How can I drive for Lalamove?

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

 
 
 
Vehicle
I own multiple vehicles. Can I attach them all to my driver profile?

You can only use one vehicle to deliver orders with Lalamove.

 
Vehicle
Can I deliver with Lalamove without owning a vehicle?

We have partnered with vehicle rental companies that can offer rental at competitive rates.

Read more here

Vehicle
I've changed my vehicle. What should I do to update my profile?

Please send the photo of the vehicle with vehicle plate to 8831 3122 and we will assist you accordingly.

Vehicle
Can I share the same vehicle with my friends with two separate accounts?

Yes, you can share the vehicle with two separate accounts but the vehicle should not be used by multiple accounts at the same time.

 
 
Document
What information and documentation are required for registration?

4 Photographs: 

1) Profile Picture

2) NRIC

3) Driving License

4) Vehicle with Number Plate

 
Document
Will my documents be safe?

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

 
Training
How will the training sessions be conducted?
The virtual training is conducted directly through the "Lalamove Driver" app.
 
Payment
Does Lalamove charge any fee to verify the account? If yes, how much?

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

Motorcycle Riders - $25

Car, Van and Lorry drivers - $75

For van and lorry drivers, we will also need to paste Lalamove stickers on your vehicle before verifying your account.

 
Payment
Why do I need to make a deposit? Is the deposit money refundable?

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least one order is completed.

 
Payment
Once verified, how do I cash out my payments?

Cash out can be done on a weekly basis. The cut-off day is on every Sunday evening, 2359hrs.

The cash-out amount can be updated daily until the cut-off day.

For POSB/DBS, you will receive your cash-out amount on the following Wednesday while other bank account holders will receive it on the following Friday.

 
Ratings
What should I do if I am rated wrongly?

Please drop us an email at info.sg@lalamove.com for us to investigate the recent ratings you have received.

Ratings
How do I rate my customers?

After the order is completed, go to 'Records', and click on the order you'd like to rate the customer for. Next, tap on 'Rate client'.

Contacting Lalamove
Contacting Lalamove via in-app chat

If you have any queries, please reach out to us via the in-app chat. To use the chat, simply download our Lalamove Drivers app for apple users or android users. Our friendly and professional customer service team is glad to assist you between Monday to Sunday, 8 am to 10 pm, including PH.

Performing an order
How are the prices determined?

Prices are made up of a base fare on vehicle type, distance travelled, and additional services (if required)

Performing an order
Can I accept multiple orders?

Yes, you can accept multiple orders as long as they do not fall within the same delivery window. Do ensure you’re punctual for every pick-up and delivery.

Performing an order
What information can I view?

Once you accept the order, you will be able to see the customer's delivery address and contact number.

Performing an order
How do I contact the customer?

The customer's contact number will be shown in-app once you accept the order.

Performing an order
How do I cancel my order?

Please do not cancel an order prior to informing us. Please live chat to our Customer Service agent and let us know why you wish to cancel an order. You will need to provide a valid reason and proof (if applicable).

Performing an order
What do I do if the item is not ready for collection?

If the customer is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Performing an order
Can I charge for ERP/parking fees?

ERP and parking fees cannot be charged to the customer. We have a "city charge" which will cover most of your ERP expenses.

Completing an order
How do I issue a receipt?

If the customer requires a receipt, please direct them to Lalamove's Customer Service Live Chat. Please do not issue any receipts on behalf of Lalamove to the customer.

Completing an order
What should I do if the recipient is not ready for collection?

If the recipient is not responsive, please reach out to Customer Service via Live Chat and we will reach the customer on your behalf. If the customer is still uncontactable, more instructions will be provided by Lalamove.

Others
How can I join Lalamove as a driver?

You will need to download the Lalamove Driver App and register an account. You will need to undergo the training, and upload the relevant documents. We will reach out to you to advise you on the next step.

Others
Do I need to have my own vehicle?

Yes, you will need to have a vehicle and a vehicle insurance before you sign up for an account.

 
 
Others
What are your delivery charges like?

You will be paid according to the delivery charges that are shown in-app. These charges are based on distance travelled, type of vehicle, and additional services like moving services (applicable for van/lorry service)

 
Others
What kind of vehicle does Lalamove accept?

We accept motorcycles, cars, vans and lorries.

 
Others
When do I get paid?

For cash delivery, customers will make payment in cash to the drivers upon completion of the order.

For corporate delivery, Lalamove will make payment to drivers on a weekly basis based on the cash out feature in the driver app.

 
Others
Is there a fixed work schedule I have to follow?

Your work schedule is completely flexible and dependent on the number of orders you take on. We seek your commitment in not cancelling jobs that you have chosen.

 
Others
Is there a dress code I have to follow?

Please dress appropriately for the delivery, and refrain from wearing slippers and/or singlets.

 
Others
Where can I find all the benefits as a Driver Partner?

To view the complete list of benefits as a Lalamove Driver Partner, you may refer here.

 

Ready to go?

Download our app now to get your deliveries going places.