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Important Update: Platform Fee Introduction

 

Starting 16 December 2024, a platform fee of $0.50 will be applied to every order. 

At Lalamove, we are committed to improving the quality of our services and the safety and well-being of our driver partners.

Your contributions to this initiative allow us to extend our resources toward creating a better experience for you,

and further improving efforts to provide our driver partners with a better working environment and welfare.

 

Where can you find this fee on your Lalamove App?

 

This fee is stated in the cash and credit orders breakdown and included in the total order amount.

 

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Frequently Asked Questions

 

1. Can I opt out of this platform fee?

No, this fee applies to all orders placed on the Lalamove app.

It allows us to maintain and improve the quality of our services while continually delivering a reliable experience to all users.

 

2. Is this fee temporary?

No, this platform fee is a permanent addition, starting from 16 December 2024.

It helps us ensure continuous improvements to the Lalamove platform

so that we can provide a better experience to meet your delivery expectations.

 

3. Will this fee change in the future?

We are committed to transparency, any future changes to the platform fee will be communicated to you in advance.

 

For further inquiries on the Innovation & Driver Welfare Fee, please email us at info.sg@lalamove.com. (3)

 

Terms & Conditions

Lalamove charges a fee for your use of the Platform (" Platform Fee") on all orders. This fee is non-refundable and payable for each order. The Platform Fee is payable by you and is non-refundable. The no-refund policy applies even if you or we suspend or terminate your access to the Platform or if there are any disruptions to the Service.

 

For more details on our Terms & Conditions: https://www.lalamove.com/en-sg/terms-and-conditions 

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