Lalamove - Chubb Insurance

LALAMOVE X CHUBB

24/7 Insurance Coverage for delivery orders

It is important for our delivery partners to have peace of mind while getting things moving on the road. Lalamove is now offering free insurance coverage to our delivery partners in Singapore who encounter an accident on any delivery trip.

How does this policy work?

Our insurance package with Chubb is crafted beyond industry standards, covering our delivery partners, including driver partners of all vehicle types and walkers.

You will be covered from the moment you are fulfilling orders via logging onto the Lalamove Driver's app, and up until 15 mins after the delivery is completed. No additional cost is required.

When will I be covered under the policy?

The insurance protection will come into effect if you accept and fulfill a delivery job from the Lalamove Driver app.

Coverage Opt-In Period

The insurance policy will be activated when you log in to Lalamove Driver app and your status is 'On Duty'

You will be covered under the insurance as long as you accept orders and fulfill Lalamove delivery orders

The insurance coverage will terminate automatically in 15 minutes after you have a fulfilled a Lalamove delivery order or 15 minutes after you have switched your status to offline.

The insurance policy will be activated when you log in to Lalamove Driver app and your status is 'On Duty'

You will be covered under the insurance as long as you accept orders and fulfill Lalamove delivery orders

The insurance coverage will terminate automatically in 15 minutes after you have a fulfilled a Lalamove delivery order or 15 minutes after you have switched your status to offline.

Coverage Benefits

The coverage is subject to the terms, conditions and exclusions in the Policy Wording.
Note: The following Event(s) must occur at or within twelve (12) months from the date of the Accident.

How to report an accident and submit a claim?

The Insured Person or any other person entitled to claim under the Policy must give us written notice of any occurrence which is likely to give rise to a claim within thirty (30) days or as soon as is reasonably practicable after the occurrence.

What is Chubb?

Chubb is the world’s largest publicly traded property and casualty insurer. Chubb Insurance Singapore Limited, via
acquisitions by its predecessor companies, has been present in Singapore since 1948. Chubb in Singapore provides risk management and underwriting expertise for all major classes of general insurance, including Property & Casualty, Marine, Liability, Financial Lines and Group Personal Accident insurance.

As one of the leading providers of Accident & Health insurance through direct marketing, the company partners with financial institutions and other companies to tailor individual policies for their clients and employees. In addition, it offers a suite of customised Personal & Specialty insurance solutions to meet the needs of consumers.

Over the years, Chubb in Singapore has established strong client relationships by offering responsive service,
developing innovative products and providing market leadership built on financial strength.

More information can be found at www.chubb.com/sg

How do I make a claim?

If you or your legal representative wishes to make a claim, you or they must:

a) visit Our Chubb Claim Centre at www.chubbclaims.com.sg to complete your online submission;

b) contact us at (+65) 6398 8000 for further enquiries on Claims;
c) submit the following supporting documentation:

1. A screenshot of the Lalamove Delivery Platform with your booking reference and trip details;
2. Lalamove Delivery Partner’s log-in ID
3. National Registration ID and/or Passport photocopies
4. Copy of a Valid Driving License
5. Medical Receipts, Medical Reports and any other documents related to your injury
6. Any reports that have been obtained from the police, a carrier or other authorities about an accident, loss or
damage (if applicable)
7. Police investigation outcome in the event of a road traffic accident (if applicable)
8. Any other documentary evidence required by Us under the Policy.
9. Your bank account information (for claims reimbursement if claim is approved)

Do I need to have an active Lalamove delivery order to qualify for the insurance coverage?

Yes, only Lalamove delivery partners with the 'On Duty' status who are fulfilling delivery orders and online in the Lalamove Delivery Platform up to 15 minutes after going offline; are eligible for the insurance coverage.

What are some exceptions to this policy?

Chubbs will not pay benefits including any loss, damage, liability, Event or Bodily Injury which directly or indirectly:

- Results from an Insured Person's intentional self-inflicted injury, suicide, or any attempt suicide, while sane or insane,
reckless misconduct, or any illegal or criminal act committed by the Insured Person;

- Declared or undeclared war, invasion, rebellion, intrusion or direct participation in a strike or riot.

- Any intentional self-injury, suicide, reckless misconduct or any illegal or criminal act committed by the Policyholder or Insured Person

- The Insured Person engaging in naval, military or airforce service or operations

- Terrorism

When will I be informed of the status of the claim?

After acknowledgment of the claim, it may take up to 10 working days for the policyholder to receive a notification that
your claim has been accepted or rejected provided all necessary supporting documents have been received.

Who can I contact for further enquiries on the insurance policy?

You may contact us for further enquiries on your policy via the information below:

Chubb Insurance Singapore Limited
Co Regn. No.: 199702449H
138 Market Street
#11-01 CapitaGreen
Singapore 048946
O +65 6398 8000
F +65 6298 1055
www.chubb.com/sg

Coverage Opt-In Period

Want to enjoy these benefits?