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It is important for you, our delivery partners, to have greater peace of mind
while getting things moving on the road. Lalamove offers insurance coverage to our
driver partners  in Singapore who encounter an accident on any delivery trip.
 
 
 
 
How does this policy work?
This policy is based on the Work Injury Compensation Act (WICA) for work-related accidents and will come into effect on 1 Jan 2025. Our insurance package with Chubb covers our delivery partners, including driver partners of all vehicle types and walkers. In accordance to WICA, you will be covered during Pick Up and Delivery.
1. Pick-up 
When the platform worker begins to travel to the pick-up or collection location until the platform worker leaves the pick-up or collection location, including returning to the vehicle, where applicable for delivery platform services.
 2. Delivery
When the platform worker begins to travel to the drop-off or delivery location until the platform worker leaves the drop-off or delivery location, including returning to the vehicle, where applicable for delivery platform services.
 
 
No additional cost is required.
 
You can also make a claim under WICA if you have
contracted an Occupational Disease in the course of work.

 

 

When will I be covered
under the policy?
The insurance protection will come into effect when you travel to pick up an order. The insurance protection will end either after you have dropped off the order or for those with vehicles after you have returned to the vehicle from dropping off the order. 

 

Medical

Medical expenses covered   

incomesupport

Loss of income support 

 

disability

 

Permanent disability or death insured
 

Coverage Opt-In Period

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The insurance policy will be activated when you log in to Lalamove Driver app and your status 'On Duty'
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You will be covered under the insurance as long you are travelling to pick up an order and it will end when you have dropped off the order or for those with vehicles after you have returned to the vehicle from dropping off the order.
1
The insurance policy will be activated when you log in to Lalamove Driver app and your status 'On Duty'
2
You will be covered under the insurance as long you are travelling to pick up an order and it will end when you have dropped off the order or for those with vehicles after you have returned to the vehicle from dropping off the order.
 
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In accordance to WICA,
you are not covered under WICA if you injure yourself:

 
  • While not working for a platform operator
  • While waiting for tasks, including doing non
    work-related activities such as running personal
    errands in between tasks.
  • While performing tasks under the influence of
    alcohol or drugs.
  • Deliberately, or you deliberately aggravated an
    accidental injury.
  • In a fight or an assault on one or more persons
    other than for self-defence or with consent of the platform operator.
  • While performing tasks using an illegally modified
    vehicle which caused an accident.
  • While performing tasks using a vehicle for which you
    do not hold the appropriate
    vehicle licence such as a driver or motorcycle
    licence, or a power-assisted bicycle and e-scooter mandatory theory test certificate.
  • While performing tasks using an unregistered Personal Mobility Device (PMD).

How to Make an Insurance Claim

 
To facilitate a smooth claiming process, please fill up and submit the form as soon as possible to avoid further delays.
 
Remember to prepare all the required details and supporting documents for when the insurance company requests it. 

 

Work Injury Compensation Form

 

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Gather key accident information for reporting to Lalamove
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To report an accident and submit a claim, you need to fill up the Work Injury Compensation form
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Our Driver Operations team will get back to you within 3 working days
Kindly complete the form at your earliest convenience to avoid delays so that Lalamove can submit a compensation coverage claim with the insurer
1
Gather key accident information for reporting to Lalamove
2
To report an accident and submit a claim, you need to fill up the Work Injury Compensation form
3
Our Driver Operations team will get back to you within 3 working days
Kindly complete the form at your earliest convenience to avoid delays so that Lalamove can submit a compensation coverage claim with the insurer

 

 

 

 

 

 

If you or your legal representative
wishes to make a claim,
please inform Lalamove as soon as possible.
Please prepare the following supporting
documents to make a claim:
 
  • Screenshot of the Lalamove Delivery
    Platform with your booking reference and
    trip details; National Registration ID and/or
    Passport photocopies & Copy of a Valid
    Driving License.
  • The accident date, time and location.
  • Medical Receipts, Medical Reports and
    any other documents related to your injury.
  • Photographs of the accident site/damaged
    vehicle(s), injuries sustained.
  • Contact details of witnesses, if any.
  • Supporting information from the Lalamove app to show which work task
    task you were performing
    at during the time of the accident.
  • Any reports that have been obtained from the police, a carrier or other
    authorities about an accident, loss or
    damage (if applicable).
  • Police investigation outcome in the event of a road traffic accident
    (if applicable).
  • Any other documentary evidence required by Us under the Policy.
  • Your bank account information
    (for claims reimbursement if claim is approved).
  • Any other documentary evidence required by Us under the Policy.

Find out more about The Platform Workers Act

img_FAQ (1)
About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide.

Additional information can be found at: www.chubb.com.

How do I make a claim?

If you or your legal representative wishes to make a claim, you or they must:

 

a) Screenshot of the Lalamove Delivery Platform with your booking reference and trip details;

b) National Registration ID and/or Passport photocopies

c) Copy of a Valid Driving License

d) The accident date, time and location.

e) Medical Receipts, Medical Reports and any other documents related to your injury

f) Photographs of the accident site/damaged vehicle(s), injuries sustained.

g) Contact details of witnesses, if any.

h) Supporting information from the Lalamove app to show which work task you were performing at during the time of the accident.

i) Any reports that have been obtained from the police, a carrier or other authorities about an accident, loss or damage (if applicable)

j) Police investigation outcome in the event of a road traffic accident (if applicable)

k) Any other documentary evidence required by Us under the Policy.

l) Your bank account information (for claims reimbursement if claim is approved)

m) Any other documentary evidence required by Us under the Policy.

Do I need to have an active Lalamove delivery order to qualify for the insurance coverage?

Yes. The insurance protection will come into effect when you travel to pick up an order.

The insurance protection will end either after you have dropped off the order or for those with vehicles after you have returned to the vehicle from dropping off the order.

 

What are some exceptions to this policy?

Some exceptions to this policy are:

 

  • You are not covered under WICA if you injure yourself:

  • While not working for a platform operator

  • While waiting for tasks, including doing non work-related activities such as running personal errands in between tasks

  • While performing tasks under the influence of alcohol or drugs

  • Deliberately, or you deliberately aggravated an accidental injury

  • In a fight or an assault on one or more persons other than for self-defence or with consent of the platform operator

  • While performing tasks using an illegally modified vehicle which caused an accident

  • While performing tasks using a vehicle for which you do not hold the appropriate vehicle licence such as a driving or motorcycle licence, or a power-assisted bicycle and e-scooter mandatory theory test certificate

  • While performing tasks using an unregistered Personal Mobility Device (PMD)

When will I be informed of the status of the claim?

After acknowledgment of the claim, it may take up to 10 working days for the policyholder to receive a notification that your claim has been accepted or rejected provided all necessary supporting documents have been received.

Who can I contact for further enquiries on the insurance policy?

You may contact Chubb directly for further enquiries.

You may reach Chubb’s Customer Service Representatives from Mondays to Fridays, 9.00 am to 5.00 pm, excluding Public Holidays, via WhatsApp or call +65 6299 0988.

Want to enjoy these benefits?

Join as a driver partner today!