Onboarding and Safety Training
Before taking their first order, all driver partners go through onboarding training
that covers safe driving practices and delivery guidelines.
The training is simple, practical and fully online – allowing driver partners to learn anytime, anywhere.
The training is simple, practical and fully online – allowing driver partners to learn anytime, anywhere.
For those returning after a period of inactivity, refresher training helps reinforce safe habits
and ensures they can get back on the road with confidence.
Safety Guidelines and Ongoing Reminders
Safety doesn’t stop after onboarding. Lalamove continues to support driver partners
with helpful reminders and resources throughout their journeys.
From in-app notifications to safety tips on topics such as road awareness and responsible driving,
From in-app notifications to safety tips on topics such as road awareness and responsible driving,
important information is delivered at the right time.
Feedback is also taken seriously – reports of unsafe behaviour are followed up on
to help maintain a safer platform for everyone.
In Control of Every Job You Take
Lalamove recognises that rushing on the road can compromise safety.
That’s why driver partners are given full control over the jobs they choose to accept.
There are no targets or tier systems requiring driver partners to complete a certain number of orders.
There are no targets or tier systems requiring driver partners to complete a certain number of orders.
This flexibility allows them to work at their own pace,
avoid unnecessary stress and make safer decisions on the road.
In-App Safety Features
The Lalamove app is designed with safety in mind to support driver partners while they work.
To keep the platform secure, selfie verification is required to ensure that the person using the account
To keep the platform secure, selfie verification is required to ensure that the person using the account
matches the registered driver, helping to prevent account sharing.
In addition, the fatigue nudge feature gently reminds driver partners to take breaks when needed,
supporting alertness and reducing the risk of fatigue-related incidents.
Keep Vehicles Safe and Ready
A safe journey starts with a well-maintained vehicle.
Driver partners are regularly prompted to check their vehicles and equipment
Driver partners are regularly prompted to check their vehicles and equipment
to ensure everything remains in good working condition.
These simple checks help prevent issues on the road and support smoother, safer deliveries.
Insurance Coverage and Protection
Lalamove provides insurance coverage to help protect driver partners while they are on the job.
In partnership with Chubb, Lalamove provides work injury insurance for driver partners
while they are performing deliveries.
This offers added peace of mind in the event of accidents or unforeseen incidents,
ensuring that driver partners are not only supported in staying safe,
but also protected when it matters most.
Working Together for Safer Roads
Safety is a shared responsibility. Lalamove works closely with the Ministry of Manpower,
Platform Work Associations and industry partners to continuously improve safety standards for platform workers.
Through ongoing collaboration and feedback, we remain committed to building a safer environment for all driver partners.
At Lalamove, safer deliveries are not just a feature – they are part of how we support driver partners every day.
