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Important Driver's Update: Platform Fee Introduction

 

Starting 16 December 2024, a platform fee of $0.50 will be applied to every order and automatically charged to users on our platform.

This fee helps us continuously enhance our service quality while improving safety and protection measures for our driver partners.

 

Where can you find this fee on your Lalamove Driver App?

 

This fee is stated in the breakdown for cash orders only (credit orders remain unchanged) and included in the total order amount.

 

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The Platform Fee applies to both cash and credit orders, However, its breakdown is only shown for cash orders.

For credit orders, while the platform fee is included in the total order amount, it will not be displayed on our platform.

 

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Frequently Asked Questions

 

1. Will this fee be included in your take-home earnings?

No, this fee will be excluded together with the driver taxes and commission from your total earnings.

 

2. Is this fee temporary?

No, this platform fee is a permanent addition, starting from 16 December 2024.

It allows us to continuously enhance our Lalamove platform to provide better support for your delivery experience and needs.

 

3. Will this fee change in the future?

We are committed to transparency, any future changes to the platform fee will be communicated to you in advance.

 

For further inquiries on the Innovation & Driver Welfare Fee, please email us at info.sg@lalamove.com. (3)

 

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