

COVID-19 UPDATE
Imagine this from a customer’s point of view: You’ve just bought an item and have been checking the delivery status excitedly over the past few days.
One day, to your pleasant surprise, the status has been updated as “dispatched from warehouse”. At last! You can’t wait for the parcel to arrive! With great anticipation, you countdown the hours till you finally get your hands on your present.
To the customers, this segment of the delivery is the most crucial. Known as last mile delivery, it refers to the last leg where goods are transported from the distribution centre to the recipient’s address. While most customers expect to receive their goods smoothly within half a day or so, business owners would know that this last lap can be a treacherous journey filled with potential pitfalls that prevent a successful transaction. At the peak of the customers’ excitement, any minor mishap could ruin their experience.
But fret not, we’ve got you covered! Here’s a series of unfortunate events that could arise during last mile delivery, and how Lalamove helps you to get past them effortlessly. Crisis averted!
疫情持續,第四波疫情來襲,防疫措施再度收緊,仿佛防疫已經成為我們生活的一部分。與其恐慌逃避,不如積極應對。
除了加強個人清潔衞生外,不少人開始關注環境清潔,以免病毒滋生令患病風險增加。隨著市場需求和用戶習慣的改變,一些消毒產品公司陸續調整產品和服務內容。以Lalamove 企業顧客,衞生及消毒品牌Sureclean為例。Sureclean於2018年由新加坡進軍香港,受新冠疫情影響,港人對環境消毒越來越重視,今年1至3月,品牌的營業額已是去年3至12月的3至4倍。
Sureclean於2013年在新加坡成立,主打長效消毒服務,利用含銀離子(Stabilized Ionic Silver Complex)的特製配方,在所有表面包括枱面、牆壁、抽屜等噴灑一沬塗層,從而形成一層保護層。用戶可選擇30至90日,或長達365日的長效消毒服務。
在購買服務和預約消毒時間後,Sureclean將安排消毒專員帶同消毒器械和消毒劑上門為客人提供消毒服務。有鑑於家居全面消毒涉及較為廣泛的面積,消毒劑有一定重量,加上消毒器械,消毒專員在上門提供服務時往往會使用Lalamove Call車服,將物資搬上車,讓消毒專員可以更輕鬆跟車前往消毒地點。
Sureclean坦言,公司擁有自家車隊,但一、兩位自家司機已經不能應付目前的服務量。只採用自家車隊會會令預約服務受限,如果同一時間有兩個或以上消毒預約,Call車則讓Sureclean的消毒專員得以更靈活安排工作日程。另外由於消毒需時,到達消毒地點後司機即可離開,當消毒快將完成,消毒專員可用手機App為自己安排車輛前往下一個消毒地點。按需Call車亦明顯減省了司機的等候時間。
Sureclean方面表示品牌的長效消毒服務可消除99.99%引起兒童疾病的細菌,如手足口病及金黃葡萄球菌等,而其銀離子特製配方更有效殺滅冠狀病毒。官方數據統計,Sureclean目前已為不同學校、商戶、醫療中心及辦公室提供服務。完成消毒後,品牌均會向客戶提供消毒證書,讓客戶可證明其環境已進行消毒,令大眾可安心在進入其環境活動。
參考Sureclean的做法,讓您的業務/送貨安排更靈活高效?