FAQs

Yes! We empower businesses of all sizes in Singapore with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Lalamove compensated customers for lost, stolen, or damaged goods during delivery.

You will get compensation with the following details:

• Motorcycle: Rp1.000.000

• Car: Rp2.000.000

• Van: Rp4.000.000

• Pickup Bak: Rp6.000.000

• Pickup Box: Rp6.000.000

• Engkel Box: Rp6.000.000

• Engkel Bak: Rp6.000.000

• CDD Bak: Rp6.000.000

• CDD Bak: Rp6.000.000

• Fuso Bak: Rp6.000.000

• Fuso Box: Rp6.000.000

This coverage is available as an additional service whenever you need it at no additional cost. 

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a more detailed pricing information here.

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction!

Be our corporate account by setting up a business account!
Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web.

"Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly. "

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Yes you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Yes, we can issue receipts and tax invoices on behalf of your company, just contact the Lalamove Sales team from each Operational Region:

• Jabodetabek and Karawang: sales.jkt@lalamove.com

• West Java (except Bogor, Depok and Bekasi): sales.bdg@lalamove.com

• East Java: sales.sby@lalamove.com

You can also contact Customer Service via the 'Help Center' page on LiveChat on the Lalamove app or web page.

Users with "Admin" role in the business account can invite a new or existing user to join your business account via Email.

Kindly tap the button "Invite new member" under setting page in "Team" category on web, enter the email address of the new teammate.

New teammate will be added to your business account after he/she finishes the steps in the invitation email.

Users with "Admin" or "Manager" roles can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her.

You can view the role of all teammates under setting page in "Team" category on web

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralized business wallet. Monitor your business accounts spendings with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 19 different locations within one trip!

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

To automatically receive Statement for each month, kindly activate the "Receive monthly statements by email" function under your setting page in "Notification" category on web.
Add the recipient email below to receive the statement.

You may also download Statement under your setting page in "Statement" category on web.

Sign up as a Business (corporate) Account to enjoy these exclusive features:

Manage multiple staff under one account with specific roles and access rights

Integrate your business directly with our API solution

Connect your e-commerce storefront with our range of readily available plugins

Spend directly from a centralized business wallet and group your finances

Monitor your corporate accounts spendings with ease through monthly statements

Access downloadable reports and analytics directly from your dashboard

More Exclusive Features Coming Soon!

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need for inputting orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys.

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Our API features include:
1) Usable within Southeast Asia & Latin America
2) Seamless order placement from your backend system to ours
3) Place both point-to-point and multi-stop orders
4) Place orders immediately or schedule a pick-up time up to 30 days in advance
5) Instant quotation that shows the breakdown for the distance and delivery fees
6) Supports order cancellation
7) Obtain auto-update of delivery status easily and promptly through Webhook
8) ShareLink to share delivery status updates to 3rd party
9) Instant driver matching
10) Retrieve real-time driver location
11) Easy self-registration to use our API
12) Proof of delivery (POD)
13) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

Yes, customers can place multi-stop orders via API. Please note that the sequence in which you list the stops will be the routing the driver will take. Route optimization is yet to be available.

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events:

• When the order status changes
  

• When the wallet balance changes
  

• When the order amount is adjusted (eg. tips, fee adjustments)
  

• When the same order is re-submitted

We are ready to integrate with your system. To understand the terms and procedures of the Lalamove API, you can visit this page.

If you already understand the terms of the Lalamove API, you can register at this link.

If you have further questions, you can contact our API team via email partner.support@lalamove.com or the Lalamove Customer Service team via the 'Help Center' page on the Lalamove webpage or app.

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders
2) Place orders immediately or schedule a pick-up time up to 30 days in advance
3) Instant quotation that shows the breakdown for the distance and delivery fees
4) Obtain auto-update of delivery status easily and promptly through Webhook
5) ShareLink to share delivery status updates to 3rd party
6) Instant driver matching
7) Retrieve real-time driver location
8) Cancel order with ease within grace period
9) Easy self-registration to use our API
10) Proof of delivery (POD)
11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'
12) Usable within Southeast Asia & Latin America

To select an order using the Lalamove app:
1. Click the Pick Up icon.
2. Confirm Working mode is turned on.
3. Confirm if you have no pending or picked up orders.
4. Pick up an order.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

Lalamove is a platform that connects business owners or individuals with Lalamove partners. Because we use the concept of partnership cooperation, you are welcome to work fulltime or part time.

The amount of income per week will depend on the productivity level of each partner. However, we have prepared daily and weekly incentives so that you will be more productive and can get more income

Requirements to become a Lalamove Partner for two-wheeled vehicles:

• Take online training

• Upload complete and valid documents on the application

• Paying a deposit

Requirements to join Lalamove Partner for four-wheeled vehicles:

• Take online training

• Upload complete and valid documents on the application

• Pay a deposit

• Installing stickers (for four-wheeled fleets only)

  • Four-wheeled fleets required for stickers installment are; Van, Pick Up Bak, Pick Up Box, Engkel Box, Engkel Bak, CDD Bak, and CDD Box.

  • Partners who successfully install stickers will get monthly incentives from IDR 200,000 to IDR 500,000.

  • More detailed information can be found on this page.

If you are able to complete the registration process, online training, and deposit in one day, then 1 day later you can start working to get additional income

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before cancelling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Please contact our Customer Service team for assistance.

Please contact the user via in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please try to contact the user again via call or in-app chat. Contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user and discuss how to return it to the user. If user is not reachable, please contact our Customer Service team for assistance.

If user chose wrong vehicle/service, please advise user to cancel the order and book with the right vehicle/service. If user refuse to do it, you can also cancel the order and state the reason as user responsibility wrong vehicle/service. Contact our Customer Service team for cancelling after the grace period.

Please advise user to self-edit the order if it the order status still on the way to pick up location. The order details and fare will be automatically changed. If user want to edit the order after you arrived at the pick up/drop off point, please contact us through live chat to edit the order.

As your safety is our priority, if the user being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keep insulting you or being violent and your safety is threatened, please remember your safety comes first.

You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage passengers to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance if necessary.

The types of vehicles that can be registered with Lalamove are:

• Motorcycle

• Sedan

• MPV (3 lines / 7 seats)

• Van or Blindvan

• Pick Up Bak

• Pick Up Box

• Engkel Box

• Engkel Bak

• Colt Diesel Double (CDD) Bak

• Colt Diesel Double (CDD) Box

• Fuso Bak

• Fuso Box

• Tronton Box

• Tronton Wing Box

Unfortunately not. 1 Account only eligible for one vehicle

Unfortuntately not, at this time Lalamove has not provide vehicle rent for Partners

It is not applicable. 1 account attached to one specific vehicle only

Documents required for registration as a Lalamove Partner

• Profile photo (front view)

• Personal Identity Card (KTP)

• Active Driving License (SIM) A/B/C 

• Active Vehicle Registration Certificate (STNK) 

• Vehicle photos

Lalamove also requires additional documents to support the smooth withdrawal of Partner funds, namely:

• BCA Bank Account

Yes, all partner personal information will not be shared without the partner's permission. Unless there is a request from the authorities (Police or Government Agencies) with an official letter of assignment

Please take online training through the link provided in the Lalamove Driver Application, you can access the online training link at any time

To reduce the spread of Covid-19 during the current pandemic, Lalamove has eliminated the offline training process until an undetermined time.

However, prospective Lalamove Partners can take part in online training by answering a few questions about driver partners basic education through the Typeform platform. Partners who successfully pass the minimum score will continue to further verify their accounts.

If the prospective Partner has not passed the minimum score, the prospective Partner can repeat the online training process.

Partners are required to pay a deposit according to the nominal applicable policy.

Lalamove Driver Partners are required to make a deposit payment, which is intended as a guarantee for Partners while being part of the Lalamove Partnership.

Deposits can be withdrawn when the Driver Partner decides to leave Lalamove (resign) on the condition that the Partner's account has no problems or has an account in a suspended status.

Make sure you have registered on BCA Account. Partners can withdraw / cash out (withdraw) the wallet balance on the application. After cashing out, the balance will enter your BCA account within 1 x 24 hours (T&C applies).

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers across Greater Jakarta Area to deliver faster!

1. • Immediate order: Driver will pick up the delivery in 30 minutes

   • Scheduled order: You may select the pick up time which is from 30minutes up to 30 days
     

     Follow the steps to place an order:

     Input the address for pick up and drop off
     You may choose to make it as an immediate order or a scheduled order based on your needs

     If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 19 stops within the same order

2. Select the vehicle type

   Evaluate the size of your delivery, and select the vehicle type your want.If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3. Select any additional service
   You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs
   

4. Add in any reference and confirm the booking

   If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

   Once everything is good to go, just click on "Place order" and we will match you with a driver

Mobile APP
To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days away.

Web
To schedule an order, simply click on the “Scheduled" button after inputting the order details. You will then be able to select the pick up time from 30 minutes after up to 30 days away.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 19 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Mobile APP
At "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Web
Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile APP
Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Web
You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via your phone.

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

You will be able to check the location of the driver via the order page. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Each status shows the status of the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app

• Finding a driver --> We are currently matching a driver for your order
  

• Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
  

• In transit --> The driver has arrived at the pick up point
  

• Delivering --> The driver has arrived at the drop off point
  

• Confirming Bill --> Driver has finished unloading and is confirming the final bill
  

• Settle Bill --> The driver has sent the final bill
  

• Completed --> The delivery has been completed and payment has been settled
  

• Cancelled --> Your order is cancelled

• Failed Delivery -> Driver does not upload proof of delivery photo in the application. Please confirm with the recipient regarding receipt of the goods at the delivery location

On the web app

• Matching --> We are currently matching a driver for your order
  

• Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
  

• Picked up --> The driver has picked up the item and is heading to the drop off point
  

• Confirming Bill --> Driver has finished unloading and is confirming the final bill
  

• Settle Bill --> The driver has sent the final bill and is pending the payment from customer
  

• Completed --> The delivery has been completed and payment has been settled
  

• Cancelled --> Your order is cancelled

• Failed Delivery -> Driver does not upload proof of delivery photo in the application. Please confirm with the recipient regarding receipt of the goods at the delivery location

You may share the order with the recipient at the order page.

Mobile App
Simply click on the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Web
Simply click on the "Track Order" button on the order page and the recipient may receive real time tracking of the delivery.

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service.

The price for the moving service will be quoted by the driver.

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website.

If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Simply go on to "Settings" and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

There is no maximum number of orders per day! You may place as many order as you want everyday!

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see picture uploaded under the Drop Off location.

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop off location, recipient details, and notes to driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once

You can change the Driver before the order status changes to 'Pick Up' in the following ways:

• Go to the 'Orders' page in the Lalamove App or webpage and select the order you want to update.

• Click the icon in the upper right corner, and click 'Find New Driver'.

• After selecting 'Find New Driver', the order status will change to 'Finding New Driver'.

• Please wait to get the new Driver.

The replacement process can only be done once in each running order.

You can cancel the order by completing the following form https://bit.ly/formbataluser, and we will cancel it within 15 minutes after the form is completed.

Please check periodically in your application for the relevant order number. If after 15 mins pass and your order in the application has not been cancelled, please contact us via live chat.

Additional information :

1. You can also change drivers via the application by selecting the "Edit Order" menu if you are having problems with the driver taking your order.

2. For orders that have not found a driver, you can cancel the order at any time by clicking "Cancel Order" on the order page via the button in the upper right corner in the app (lower right corner for the website).

3. For instant orders that already have a driver, you can cancel the order up to 11 minutes after getting the driver. Meanwhile, for scheduled orders, you can cancel the order up to 45 minutes before the scheduled pickup time.

If you have filled out the cancellation form https://bit.ly/formbataluser, please wait 15 minutes for the cancellation process, and please check periodically in your application for the related order number. If the above time has passed and the order is still active, please contact us via live chat on your apps.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

When selecting your vehicle, you will be able to see the additional services you can request and the cost associated next to it.

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surcharge and it will be automatically reflected in your bill

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order: Cash or the Lalamove e-wallet

You may select your payment method at the order confirmation page

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assist you in the verification and troubleshooting

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may regsiter an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple acocunt by simplying clicking to the icon on the login page. You will then be directed to the registration procedurs

Kindly reach out to our Live Chat agent for further assistance.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

Lalamove currently serves intra-city to inter-city deliveries in the following operational areas: 

1. DKI Jakarta

2. Kota Bogor

3. Kabupaten Bogor

4. Kota Depok

5. Kota Tangerang

6. Kota Tangerang Selatan

7. Kota Bekasi

8. Kabupaten Bekasi

9. Kabupaten Karawang

10. Kota Bandung

11. Kabupaten Bandung

12. Kabupaten Bandung Barat

13. Kota Cimahi

14. Kota Cirebon

15. Kabupaten Cirebon

16. Kabupaten Indramayu

17. Kabupaten Majalengka

18. Kabupaten Kuningan

19. Kota Malang

20. Kota Surabaya

21. Kabupaten Sidoarjo

22. Kabupaten Gresik

23. Kota Yogyakarta

24. Kab. Sleman

25. Kab. Bantul

26. Kota Semarang

27. Kota Ungaran

28. Kab. Semarang

29. Kab. Kendal

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove operates 24/7 to best serve your needs. We specialize in instant & scheduled courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

Yes you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

Our customer service time are as follows:
Live Chat
Monday - Sunday: 7am - 10pm
Call
Monday - Sunday: 9am - 6pm
Include public holidays

1. The process of compensation for damage can be done by repairing goods or replacing funds, determined based on the results of the agreement and conditions that apply in Lalamove.
2. The availability of photos/videos of the condition of the goods before pickup will facilitate and speed up the investigation process.
3. The investigation results will determine whether or not the claim is approved. The Driver involved is responsible for all approved claims. If a reimbursement is outside Lalamove's limit, the decision is by agreement between the Driver and the User.
4. Especially for specific items, refunds will be processed after the damaged item is sent to Lalamove.
5. The refund process will be processed within an estimated maximum of 10 days from when the form is filled out.
6. The amount of return borne by Lalamove follows the applicable provisions.

1. Users must send all forms of evidence and supporting documents that Lalamove will use to conduct its investigation.
2. The User is responsible for verifying the Driver who comes to the location (face match with the application) and the Driver's vehicle (license plate and vehicle type).
3. Driver data mismatches (face, license plate, vehicle type) that the User needs to verify before handing over the goods will make the reporting process unapproved.
4. The investigation results will determine whether or not the claim is approved. The Driver involved is responsible for all approved claims. If a reimbursement is outside Lalamove's limit, the decision is by agreement between the Driver and the User.
5. The refund process will be processed within an estimated maximum of 10 days from when the form is filled out.
6. The refund amount borne by Lalamove follows the applicable provisions.

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

We can inform you that the funds in the wallet balance do not have an expiration period, so you can still use it at any time for shipping goods or your future Lalamove Ride trips. If you still want to withdraw your wallet balance, please close your account in the Lalamove application in the Settings - Privacy menu, and complete the required information.

Refunds are subject to a maximum of 30 working days, possibly sooner.

Qualified corporate customers are eligible to claim for damaged or lost goods within 3 days of delivery completion.

Find out more about our Goods Protection policy, and terms and conditions. For further inquiries, please contact your account manager.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

Lalamove has delivery terms that must be complied with by users to be able to use Lalamove services. These provisions include the following:

1. Users must pack the goods to be sent properly.

2. The user must provide the necessary instructions for the delivery of goods requiring special handling.

3. The user may not deliver (and the Delivery Partner has the right to refuse transportation) any items that are prohibited by law, including:

   1. Guns & weapons.

   2. Alcohol.

   3. Dangerous chemical goods.

   4. Narcotics, substances and drugs.

   5. Valuables (money, gold, jewelry, securities and others in any form).

   6. Live animals and plants (which can harm driver or people around).

   7. Measuring tool (high value)

   8. Art

   9. Flammable items

Hi Lalamove Business Partner!

To accommodate the needs of our customers, Lalamove currently has two types of delivery, and you can choose the one that suits your needs.

Regular Order

This order type is an instant delivery type where the driver only delivers your items—regular shipping rates according to distance and location. Delivery time is 3 hours, depending on the distance and road conditions.

Tips: For regular delivery, make sure you have confirmed to our partners that you are currently only carrying your package so that delivery runs accordingly and on time.

Saver

It is a type of delivery made on the same day where the driver will bring another customer's goods with the destination of the delivery location in the same direction. Shipping rates are cheaper than regular shipping.

Delivery times are as follows:

1. Sedan & mpv: 4-5 hours

2. Van, pickup truck, pickup box: 6-8 hours

3. Engkel, CDD Fuso: 8-10 hours

The delivery time above is estimated because it depends on the distance and road conditions.

Tips: For delivery using this type of saving, please ensure that the goods sent are not urgent or quickly stale or thawed (food, drinks, frozen food).

No, you can only become a Passenger Transport Partner if you are already a Goods Delivery Partner.

No, you must have a private vehicle to become a Passenger Transport Partner.

To select an order using the Lalamove app:
1. Click the Pick Up icon.
2. Confirm Working mode is turned on.
3. Confirm if you have no pending or picked up orders.
4. Pick up an order.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

Waiting fees and cancellation fees are not applicable for ride orders.

Drivers should not bring any other person with them when they are completing ride orders.

You should liaise with the user regarding charging a cleaning fee.

Users and drivers are not allowed to bring their pets along.

No, you are not allowed to bring anyone else other than the passengers

Follow speed restrictions, respect traffic signs, utilize hands-free equipment and make sure to use seatbelts or helmets. Avoid driving long hours. If an accident occurs, inform the police and communicate with us directly via our live chat feature.

1. Select the 'Help' option, which is situated in the upper right corner of your screen.
2. Select 'Get Emergency Help'.
3. Initiate the emergency call by sliding your screen to dial 112.
4. SMS will be sent to your registered emergency contacts informing them of your situation at the same time.
5. Additionally, Lalamove's customer service team will be alerted and will reach out to you promptly.

If you need to report an issue related to assault, harassment, or abuse, you can reach out to us directly using our live chat service. Please reach out to local emergency service for serious matter.

To report a safety issue, you can communicate with us directly via our live chat feature. Please reach out to local emergency service for serious matter.

Don't accept or deliver illegal or dangerous items, even if requested. You can file a police report and connect with us directly through our live chat service to cancel the order.

Please contact the user via call or in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please try to contact the user again via call or in-app chat. Contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user and discuss how to return it to the user. If user is not reachable, please contact our Customer Service team for assistance.

If user chose wrong vehicle/service, please advise user to cancel the order and book with the right vehicle/service. If user refuse to do it, you can also cancel the order and state the reason as user responsibility wrong vehicle/service. Contact our Customer Service team for cancelling after the grace period.

Please advise user to self-edit the order if it the order status still on the way to pick up location. The order details and fare will be automatically changed. If user want to edit the order after you arrived at the pick up/drop off point, please contact us through live chat to edit the order.

As your safety is our priority, if the user being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keep insulting you or being violent and your safety is threatened, please remember your safety comes first.
You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage passengers to cancel the booking and rebook, indicating that too many passengers or luggage as the reason. Please contact our Customer Service team for assistance if necessary.

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before cancelling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Please contact our Customer Service team for assistance.

Vest is optional thing. Instead, helmet is a mandatory regulations that you have to provide

You can do helmet purchase in App via "Lalakit" or buy it walk-in to the Lalamove Office

Lalamove provides on-demand services by connecting driver partners on mobile and web apps. Drivers and couriers can take orders according to their own schedule. Lalamove offers both commision plan and monthly plan to full time or part time drivers.

The amount of income per week will depend on the productivity level of each driver partner. However, we have prepared daily and weekly incentives so that you can be more productive and earn more.

Jabodetabek Area

2 Wheelers, MPVs, and Sedans

Sedan 4 peoples. MPV 6 peoples

Yes, driver-partners are covered with insurance during the trip.

Yes, all drivers partners' personal information will not be disseminated without their permission. Unless there is a request from the authorities (Police or Government Agencies) with an official letter of assignment.

Not possible. 1 account can only be used for 1 type of vehicle.

Please join the online training through the link available in the Lalamove Driver App, you can access the online training link at any time.

No documents need to be added for two wheelers. For Sedan or MPV, we appeal to have KEP license.

You only need to send additional information in the form of a photo of your vehicle.

Make sure the Partner already has a BCA Bank account. Partners can cash out (withdraw) the wallet balance in the application. After cash out, the balance will be transferred to BCA account within 1 x 24 hours (T&C applies).

Service Standard Electronic Card (KESP) is a card issued by the Ministry of Transportation in accordance with the mandate of the Minister of Transportation Regulation No.118/2018. This is to signify the vehicles used by driver partners for transporting passengers have met the requirements of safety standards of the government.

KESP is only applicable to partners who own 4-W (four wheel) vehicles, KESP is a license that is exclusively used for 4-W (four wheel) vehicles. For owners of 2-W (two wheel) motorcycles, there is no need to upload the KESP during the registration process.

KESP is a MANDATORY for ALL 4-W (four wheel) vehicle owners who want to use the Lalamove Ride application to attract passengers.

Please register KESP with the cooperative that has been appointed by Lalamove Ride as an exclusive partner here.

The price of KESP with the exclusive Lalamove Ride cooperative is around IDR350,000 for one year.

The KESP is only valid for one year and needs to be renewed by the cooperative. Driver partners are urged to re-register for KESP renewal three (3) months in advance prior to the date of expiry. Driver partners should notify the relevant cooperatives that was previously registered to renew.  

The cooperative's application to the relevant department of transportation takes 1 MONTH and can be collected directly at the cooperative designated for collection.

Partner drivers are expected to prepare 3 documents such as Drivers vehicle registration (STNK), vehicle Photo (front and back view), front car photo and service book / last vehicle maintenance note.

Driver partners are urged to ask for a official letter from Lalamove Ride partner cooperatives as an alternative to the KESP requirement.

There is no maximum number of orders per day! You may place as many order as you want everyday!

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Once you are matched with a driver, you will be able or see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Follow the steps to place an order:

1. Input the address for pick up and drop off.

You can instantly place an order based on your needs and the driver partner will arrive within 30 minutes.

If you need to add multiple stops, simply click on the ""+ Add Stop"" button to add a stop. You may add up to 5 stops within the same order.

2. Select the vehicle type

Select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details.

3. Add in any reference and confirm the booking.

If there are any reference information you may want to provide to the ride partner, you may add it on the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 5 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite drivers is online or available, your order may be picked up by another driver.

On "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

We care about your ride experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app.

If you would like to rate driver at a later time, simply just go back to the order details page on the app and click on the pencil icon next to the rating.

Each status shows the status of the delivery in real time. Some of the statues that may appear on your order are:

Finding a driver -> we are currently matching a driver for your order
Awaiting driver -> Your order has been matched with a driver and the driver is heading to the pickup point
Driver arrived -> Driver has arriver at the pickup up point. Ready to take to you to your destination
In Transit -> The driver is on the way to drop-off point
Completed -> The order has been completed and payment has been settled
Cancelled -> Your order is cancelled

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order: Cash or the Lalamove e-wallet

You may select your payment method at the order confirmation page

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

All credits are pre-paid and are not exchangeable, returnable nor refundable once sold unless required by the Applicable Law or otherwise determined by Lalamove at its own discretion.

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please communicate with the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

If you face any unforeseen issues with the ongoing order and are unable to settle with the driver, please talk to our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Lalamove operates 24/7 to best serve your needs. We specialise in instant & scheduled courier and ride service, matching you with nearby drivers in just a matter of seconds.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

Waiting fees and cancellation fees are not applicable for ride orders.

Users and drivers are not allowed to bring their pets along.

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance.

Please contact our Customer Service Team for assistance.

Required Information:

• Valid Name of Fleet Owner or Manager

• Valid Local Phone Number of Fleet Owner or Manager

• City of Operation

• Type of Vehicles in the Fleet

• Estimated Driver Count in the Fleet

• Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

If you have further questions, please contact us via Live Chat on app and webpage for a more detailed explanation

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shorty.

Here is a list of relevant driver documents that will be requested upon the registration:
- ID Card (KTP)
- Driving license (SIM)
- Emergency Contact

Please reach out to us via Live Chat for more detailed info.

Lalamove users can connect with Lalamove Customer Service team via:

• Live Chat: every day from 07:00 - 22:00

Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.

No. Follow the below simple steps and you can join Lalamove Rewards:

1. Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App

2. Read and accept the Terms and Conditions of Lalamove Rewards

3. Click ‘Join Now’

You can now start earning LalaPoints.

No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints.

Yes. You can log in to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.

You must be at least the age of 18 to join the Lalamove Rewards.

The program is free to join. No need to pay for any admission fee.

At present, Lalamove Rewards is only applicable to Indonesia and you can earn LalaPoints only if you complete orders by a registered Indonesia mobile phone number.  Orders made in other countries are not able to earn points under the same account.

We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it, please visit our website www.lalamove.com/en-id/privacy-policy for details.

You can chat or mail us via Live Chat.

“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogues (for example, cash vouchers and physical gift)

Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.

Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.

Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.

Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoints.

Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch, via Live Chat.

Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Program account to accumulate LalaPoints. You can earn LalaPoints for every order you place. Upon completion of each order, LalaPoints will be automatically created to your Program Account within 48 hours.

You will earn 1 LalaPoints for every Rp1.000 you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section on our official website. Please note that additional service fee is not qualified for LalaPoints.  See our Lalamove Rewards Program Terms and Conditions for more information.

LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2021 will expire on July 1, 2022 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.   

No. You could not earn LalaPoints using a corporate account.  You can use your personal Lalamove account to place orders to earn LalaPoints.

No, you can only earn LalaPoints when you place an order via Lalamove Mobile App or Web App.  Our call centre agent is happy to assist you with how to use it.

Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.

No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so. 

No,  you can earn LalaPoints on every completed order.

No, LalaPoints cannot be shared among other members.

No, LalaPoints cannot be exchanged for cash.

When Lalamove processes your refund of an completed order,  the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.

There are few reasons this might happen:

Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order. 

Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offer's terms and conditions. For example, the eligible redemption period. 

Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavour to reflect the latest balance as soon as possible.

Situation 4: Some orders are not eligible for earning LalaPoint. Exceptions include cash top ups to your wallets and all additional service fees (except priority fee) like tunnel fees etc.

You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App.

If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.

No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.

Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers. 

Watch out for our latest news via www.lalamove.com/id, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.

No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.