A type of delivery booking with at least a distance of 40km from point to point.
If alternative routes without Toll Fees are available, you may coordinate with the driver. Currently, the routes that are being chosen by our drivers are being optimized by the system and might usually incur Toll Fees for faster delivery time.
No. Delivery of any living thing is not allowed (humans included).
The delivery fee in the app does not cover toll fees, parking fees, or other miscellaneous charges.
CASH PAYMENT METHOD: the driver may request an additional fee if you have receipts for these expenses.
PAID BY WALLET METHOD: the delivery fee will be adjusted if there are additional charges beyond the Delivery Fee upon order completion.
Any claim with respect to the services must be made by the claimant within 24 hours (for perishable items) and within 3 business days (for non-perishable items) from the expected order completion date as indicated in the transaction details on the platform Lalamove reserves the right to reject any claim made or submitted beyond the said period.
The claimant must submit claims via Lalamove Live Chat with our customer service team and provide all necessary evidence to substantiate the claim including value of the items.