Comprehensive Long Distance Utility Bible

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What's a Lalamove Long Distance Delivery?

A type of delivery booking with at least a distance of 40km from point to point.

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Can my driver choose another route that has no Toll Fees?

If alternative routes without Toll Fees are available, you may coordinate with the driver. Currently, the routes that are being chosen by our drivers are being optimized by the system and might usually incur Toll Fees for faster delivery time.

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Can I deliver pets via Long Distance Delivery?

No. Delivery of any living thing is not allowed (humans included).

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Is the delivery fee inclusive of the toll fee & parking fee already?

The delivery fee in the app does not cover toll fees, parking fees, or other miscellaneous charges.

CASH PAYMENT METHOD: the driver may request an additional fee if you have receipts for these expenses.

PAID BY WALLET METHOD: the delivery fee will be adjusted if there are additional charges beyond the Delivery Fee upon order completion.

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Is Lalamove liable to the items delivered via Long Distance Delivery for any incidental damages or loss?

Any claim with respect to the services must be made by the claimant within 24 hours (for perishable items) and within 3 business days (for non-perishable items) from the expected order completion date as indicated in the transaction details on the platform Lalamove reserves the right to reject any claim made or submitted beyond the said period.

The claimant must submit claims via Lalamove Live Chat with our customer service team and provide all necessary evidence to substantiate the claim including value of the items.

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Making college move-in easier
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Moving into a new condo or apartment
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Send stuff to your family back home
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Get some items you forgot to bring
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Long Haul Delivery for Business

How to Book a Long Distance Delivery?

Input Delivery details (Full) (1)
1
Input the delivery itinerary
For it to be a long distance delivery, it must be at least 40kms. Additionally, you can add up to 19 drop-off points per transaction.
Select Service Type (Full)
2
Choose a long distance vehicle
The rate is fixed for the first 40km starting from sedan to trucks.
Select Preferred Delivery Time (Fulll)
3
Select your preferred delivery time
If none, you may opt for instant delivery pick-up by selecting "Skip".
Driver Remarks Full
4
Input Driver Remarks
Add the necessary notes and information you want to relay to your driver.
Other Details Full
5
Check the other details upon booking confirmation
Confirm the Preferred Order Contact Number, Driver List Preference, and Payment Method. You may also check for available coupons.
Confirm Booking Full
6
Confirm Booking
Upon confirmation of booking, you will be redirected to Order Matching Page.
1
Input the delivery itinerary
For it to be a long distance delivery, it must be at least 40kms. Additionally, you can add up to 19 drop-off points per transaction.
2
Choose a long distance vehicle
The rate is fixed for the first 40km starting from sedan to trucks.
3
Select your preferred delivery time
If none, you may opt for instant delivery pick-up by selecting "Skip".
4
Input Driver Remarks
Add the necessary notes and information you want to relay to your driver.
5
Check the other details upon booking confirmation
Confirm the Preferred Order Contact Number, Driver List Preference, and Payment Method. You may also check for available coupons.
6
Confirm Booking
Upon confirmation of booking, you will be redirected to Order Matching Page.

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Long Distance Rates
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