Cookie Policy

1. Introduction

This Cookie Policy explains how Lalamove (referred to as “we”, “our” and “us”) use cookies, and similar technologies (together “cookies”) on our website. This Cookie Policy applies to your use of our website, forms an integral part of our Privacy Policy and should be read in conjunction with our Privacy Policy. All capitalized terms used but not defined herein shall have the same meaning given to them in the Privacy Policy. By using our websites, you agree to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, please disable cookies on your computer or other devices (see "Managing your cookies preferences" section below).


2. What are cookies?

Cookies are small data files which are placed on your device when you access certain parts of our website or click on our online advertisements. It enables us to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.


We use the following cookies:


Strictly Necessary Cookies

These cookies are required for the operation of our website by:

    1. allowing our web server to determine whether the cookie settings on your browser have been enabled or disabled. This allows us to determine whether data can be collected from your web browser;

    2. temporarily allowing you to carry information between pages of our website to avoid having to re-enter that information; and

    3. temporarily identifying your device after you have logged in to a secure page on our website so that our web server can maintain a dialogue with your browser or device in order for you to carry out certain activities.

Functionality and Preferences Cookies

These cookies are used to recognise you and remember the choices you have made in the past.

 We use these cookies to:

    1. remember the choices you make (such as your user name, language and region) so you do not have to re-enter that information when you return to our website;

    2. personalise our content for you; and

    3. for more accurate reporting.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These cookies may be placed on your device by us or by third parties on our behalf, including but not limited to Hubspot and Google and we mzay share the data stored in such cookies with third parties.


These cookies also include universal floodlight tag, pixels and SDK.


3. How do we use cookies?

We use these cookies and we work with these third parties to use the information collected by these cookies:

    1. to find out about users of the website, including user demographics and behaviour and usage patterns;

    2. to record your use of our website and your responses to our online advertisements posted on our website as well as other social media platforms (such as Facebook, Instagram, Twitter and Linkedin) to deliver personalised content to you, including ads relevant to your interests; and

    3. improve the effectiveness of our online marketing and advertising campaigns.

Please note that opting out of our first-party or third-party targeting/advertising cookies does not necessarily mean that you will not see our ads, only that these ads will not be targeted to you through the use of such cookies.


Strictly Necessary Cookies

These are essential cookies that do not require consent.

  1.  __hs_opt_out 

    • This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. 

    • This cookie is set when you give visitors the choice to opt out of cookies. 

    • It contains the string "yes" or "no". 

    • It expires in 13 months.

  2.  __hs_do_not_track 

    • This cookie can be set to prevent the tracking code from sending any information to HubSpot. 

    • It contains the string "yes". 

    • It expires in 13 months.

  3. __hs_initial_opt_in

    • This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode. 

    • It contains the string "yes" or "no". 

    • It expires in seven days.

  4. __hs_cookie_cat_pref

    • This cookie is used to record the categories a visitor consented to. 

    • It contains data on the consented categories. 

    • It expires in 13 months.

  5. hs_ab_test

    • This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. 

    • It contains the id of the A/B test page and the id of the variation that was chosen for the visitor. 

    • It expires at the end of the session.

  6. <id>_key

    • When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. 

    • The cookie name is unique for each password-protected page. 

    • It contains an encrypted version of the password so future visits to the page will not require the password again. 

    • It expires in 14 days.

  7. Hs-messages-is-open

    • This cookie is used to determine and save whether the chat widget is open for future visits.

    • It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.

    • If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.

    • It contains a boolean value of True if present.

    • It expires in 30 minutes.

  8. hs-messages-hide-welcome-message

    • This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.

    • It contains a boolean value of True or False.

    • It expires in one day.

  9. __hsmem

    • This cookie is set when visitors log in to a HubSpot-hosted site.

    • It contains encrypted data that identifies the membership user when they are currently logged in.

    • It expires in one year.

  10. hs-membership-csrf

    • This cookie is used to ensure that content membership logins cannot be forged.

    • It contains a random string of letters and numbers used to verify that a membership login is authentic.

    • It expires at the end of the session.

  11. hs_langswitcher_choice

    • This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages.

    • It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available.

    • t contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "".

    • It expires in two years.

  12. __cfruid 

    • This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session.

Functionality and Preferences Cookies

These are non-essential cookies controlled by the cookie banner.

  1. __hstc

    • The main cookie for tracking visitors. 

    • It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 

    • It expires in 13 months.

  2. hubspotutk

    • This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. 

    • It contains an opaque GUID to represent the current visitor. 

    • It expires in 13 months.

  3. _ga

    • This cookie is used to distinguish users. 

    • It expires in 2 years.

  4. _gid

    • This cookie is used to distinguish users. 

    • It expires in 24 hours.

  5. _ga_<container-id>

    • This cookie is used to persist session state. 

    • It expires in 2 years.

  6. <id>gtag.js

    • Distinguish unique users 

    • Distinguish sessions for a user

  7. _gac_gb_<container-id>

    • Contains campaign related information. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

    • 90 days

  8. analytics.js

    • Distinguish unique users/li>

    • Throttle the request rate

  9. _gat

    • Used to throttle request rate.

    • 1 minute

Marketing Cookies

These cookies track your online activity to help advertisers.

  1. 'NID'

    • advertising to show Google ads in Google services for signed-out users. 

    • ‘NID’ expires 6 months from a user’s last use.

  2. 'IDE'

    • advertising to show Google ads on non-Google sites. 

    • ‘IDE’ lasts for 13 months in the EEA, Switzerland, and the UK and 24 months everywhere else.

  3. cookies that start with ‘_gcl_’

    • help advertisers determine how many times users who click on their ads end up taking an action on their site, such as making a purchase. 

    • ‘_gcl_’ cookies last for 90 days.

4. Fraud Prevention

We may also use the above mentioned cookies to assist us in fraud prevention and detection.


5. Managing Your Cookies Preferences

Block, delete or disable cookies


You can choose to block, delete or disable cookies as your browser or device permits.


Please note that by deleting or disabling future cookies, your user experience may be affected and you may find that certain features on our website will not work properly. It is because you may lose some saved information (e.g. saved login details, site preferences).


Managing site-specific cookies


For more detailed control over site-specific cookies, check the privacy and cookies settings in your preferred browser.


To find out more about the use of cookies and the information-collecting practices and opt-out procedures, please visit the website of the third parties.


You can also visit the following sites to check and select your preferences for online ads:

    • Hubspot

    • Google

We only retain cookies for the duration needed for the function they are used for. This function varies according to the cookie.