FAQ

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General
How to sign up as a corporate account?

Be our corporate account by setting up a business account!
Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web.

General
I would like to deliver a large volumes of orders

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.

General
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

General
I would like the recipient to pay the order

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

General
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

General
How to issue order receipts?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

General
I would like Lalamove to issue receipts and tax invoices on behalf of my company

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

General
How to add teammates to my business account?

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email.

Kindly tap the button "Invite new member" under setting page in "Team" category on web, enter the email address of the new teammate.

New teammate will be added to your corporate account after he/she finishes the steps in the invitation email.

General
How can different teammates access all different order records? How can I access all order records in my corporate account?

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her.

You can view the role of all teammates under setting page in "Team" category on web

General
How to connect my company system do I get started with Lalamove via API?

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need for inputting orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys.

General
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

General
Which industry does Lalamove support?

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

General
How can Lalamove help boost my business?

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate accounts spendings with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip!

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

General
What are the size and weight limits of delivery items?

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

General
Do you provide monthly statement?

To automitically receive Statement for each month, kindly activate the "Receive monthly statements by email" function under your setting page in "Notification" category on web.
Add the recipent email below to receive the statement.

You may also download Statement under your setting page in "Statement" category on web.

General
Does Lalamove integrate with any E-commerce platform and offer an app/extension?

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

General
What are the benefits for using Lalamove's API?

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders
2) Place orders immediately or schedule a pick-up time up to 30 days in advance
3) Instant quotation that shows the breakdown for the distance and delivery fees
4) Obtain auto-update of delivery status easily and promptly through Webhook
5) ShareLink to share delivery status updates to 3rd party
6) Instant driver matching
7) Retrieve real-time driver location
8) Cancel order with ease within grace period
9) Easy self-registration to use our API
10) Proof of delivery (POD)
11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'
12) Usable within Southeast Asia & Latin America

General
Can your API handle multi-stop orders?

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

General
Will I be notified when there is an order status change via API?

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events:
When the order status changes
When the wallet balance changes
When the order amount is adjusted (eg. tips, fee adjustments)
When the same order is re-submitted

General
Is there someone I can reach out to for technical support?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

General
What is Lalamove?

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers in Thailand to deliver faster!

General
What are the service coverage areas?

We curently deliver in Bangkok and surrounding areas. Input the delivery details in the app and instantly find out the total cost before you decide to place the order.

General
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

General
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

General
I would like the recipient to pay the order

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

General
I would like the driver to help me buy and deliver goods

We do provide "Purchase Service" based on vehicle types as below;

Motorcycle: 15 THB
Purchase amount not more than 2,000 THB

Sedan/Hatchback/SUV: 120 THB
Purchase amount not more than 6,000 THB

To select this, please select the Purchase Service in the add on section when placing your order and you may also note down in the notes section to let the driver know what items you would want the driver to help you buy.

General
How to place an order on the web application?

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

General
What is Lalamove's Customer Service's hours?

Our customer service time are as follows:
Monday - Sunday: 8am - 10pm

Placing an Order
How to place an order?

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs
- Immediate order: Driver will pick up the delivery in 30 minutes
- Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver

Placing an Order
How to schedule an order?

Mobile APP
To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Web
To schedule an order, simply click on the “Scheduled" button after inputting the order details. You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Placing an Order
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Placing an Order
How can my favourite driver pick up my order?

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Mobile APP
At "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Web
Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Placing an Order
How to contact the driver?

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile APP
Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Web
You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via your phone.

Placing an Order
How to check user and driver chat in the app?

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Placing an Order
How long will the driver take to arrive at the pickup location?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Placing an Order
How to check delivery status?

You will be able to check the location of the driver via the order page. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival. 

Placing an Order
What are the delivery status?

Each status shows the status of the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

Placing an Order
How can the recipient get status updates of the delivery?

You may share the order with the recipient at the order page.

Mobile App
Simply click on the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Web
Simply click on the "Track Order" button on the order page and the recipient may receive real time tracking of the delivery.

Placing an Order
I would like the driver to help me with loading or unloading the goods

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service.

Placing an Order
How to rate the driver?

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website.

Placing an Order
How to change the driver rating?

If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Placing an Order
How to get a digital signature proof for the order?

Simply go on to "Settings" and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

Placing an Order
What is the maximum number of orders per day / week / month?

There is no maximum number of orders per day! You may place as many order as you want everyday!

Placing an Order
How to check the item photo that uploaded by driver in the app?

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see picture uploaded under the Drop Off location.

Order Edit and Cancellation
How to edit the order?

"To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop off location, recipient details, and notes to driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once"

Order Edit and Cancellation
How to change the driver?

To change the driver, you may simply click on the icon on the top right corner of the order page on the app or under the driver card in the web, and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

Order Edit and Cancellation
How to cancel the order?

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutues since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Order Edit and Cancellation
Are there any cancellation fees?

If the delivery has been confirmed by the driver and a cancellation is made when the driver has already reached the pick up location,
For schedule orders, 50% of the order fee charge will be applied.
For immediate orders,
- THB 50 will be applied for Motorcycle
- THB 79 will be applied for Sedan.
- THB 99 will be applied for Hatchback.
- THB 119 will be applied for SUV
- THB 199 will be applied for Pickup truck
- THB 249 will be applied for Box truck
- THB 360 will be applied for Fence truck

Order Edit and Cancellation
Why can't I cancel my order?

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 5 minutes after matched with a driver.
Scheduled Orders: 45 minutes before scheduled pickup time.

Order Edit and Cancellation
Why can't I edit my order?

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

Order Edit and Cancellation
How to change the driver?

To change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

Order Edit and Cancellation
How to cancel the order?

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutes since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Fees and Payment Methods
What additional services require extra fees?

When selecting your vehicle, you will be able to see the additional serices you can request and the cost associated next to it.

Fees and Payment Methods
What are the delivery fees?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Fees and Payment Methods
What is a Peak Hours surcharge?

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill

Fees and Payment Methods
What are the payment methods?

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order:

You may select your payment method at the order confirmation page

Fees and Payment Methods
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

Fees and Payment Methods
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

Fees and Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Fees and Payment Methods
How to get e-receipts for the order?

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Fees and Payment Methods
I did not receive the e-receipt

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

Fees and Payment Methods
How to get a tax invoice for the order?

1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app

Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery

Fees and Payment Methods
I did not receive the tax invoice

Kindly reach out to our Live Chat agent for further assistance

Fees and Payment Methods
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

Coupons and Promotion
How to use a Lalamove coupon or promo code?

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

Order Issues
I cannot find a driver

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

Order Issues
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Order Issues
I faced an issue with the ongoing delivery

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

Order Issues
My order is still not completed

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

Order Issues
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Order Issues
My delivery goods got damaged

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof and contact our Customer Service Team for further investigation.

Order Issues
My driver did not follow the suggested route on the map.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

Order Issues
What should I do if my driver is unresponsive

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

Order Issues
Why is my driver requesting for additional charges

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Order Issues
What happens when driver cannot drop-off?

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

Profile and Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

Profile and Account
How to reset my password?

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

Profile and Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Profile and Account
How to turn off app notifications?

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

Profile and Account
How to change the app language?

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

Profile and Account
How to register an account?

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple account by simplying clicking to the icon on the login page. You will then be directed to the registration procedures

Profile and Account
How to deactivate my account?

Kindly reach out to our Live Chat agent for further assistance.

Profile and Account
How to edit corporate account details (address, tax ID,...)?

Kindly reach out to our Live Chat agent for further assistance

Goods and Size Limits
What are the goods Lalamove would not deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

Goods and Size Limits
What are the size limits of delivery items?

The size limit varies depending on the vechile type you chose!

You can find a simple guide here

 

General
How does Lalamove work? Do I have to work full-time?

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

General
How much can I earn per week with Lalamove?

The amount drivers with Lalamove earn depends on how many orders they choose to take.

General
How many days would it take for me to start earning?

Your account will be verified within one working day after the training is completed and the deposit has been received.

Vehicle
My vehicle isn’t listed here. How can I drive for Lalamove?

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

Vehicle
I own multiple vehicles. Can I attach them all to my driver profile?

You can only use one vehicle to deliver orders with Lalamove.

Documents
What information and documentation are required for registration?

1) Profile Picture
2) ID Card
3) Driving License
4) Vehicle with Number Plate
5) Book Bank
6) ACT

Documents
Will my documents be safe?

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

Payment
Does Lalamove charge any fee to verify the account? If yes, how much?

There is a refundable security deposit to be placed in order to verify your Lalamove driver account:

Motorcycle Riders - ฿500
Hatchback, Box Truck, Fence Truck drivers - ฿600

Payment
Why do I need to make a deposit? Is the deposit money refundable?

The security deposit is to ensure that drivers complete the orders accepted, and delivery items are treated with utmost care.

The deposit is fully refundable upon closure of your Lalamove driver account, given that at least one order is completed.

Registration
What is Platform Account and Program Account?
Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.
Registration
Do I need to download another App to join Lalamove Rewards?
Do I need to download another App to join Lalamove Rewards?
No. Follow the below simple steps and you can join Lalamove Rewards:
1) Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App
2) Read and accept the Terms and Conditions of Lalamove Rewards
3) Click ‘Join Now’

You can now start earning LalaPoints.
Registration
If I have a Lalamove user account, do I need to create another account to start earning LalaPoints?
No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints.
Registration
Can I earn and redeem LalaPoints if I don’t have a smartphone?
Yes. You can login to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.
Registration
How old do I have to be to join the Lalamove Rewards?
You must be at least the age of 18 to join the Lalamove Rewards.
Registration
Do I need to pay an admission fee to start earning LalaPoints?
The program is free to join. No need to pay for any admission fee.
About Lalamove Rewards
Where do I need to be resident to earn LalaPoints?
At present, Lalamove Rewards is only applicable to Bangkok and Metropolitan and you can earn LalaPoints only if you complete orders by a registered Thailand mobile phone number.
About Lalamove Rewards
How do you protect my privacy and personal details?
We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it, please visit our website https://www.lalamove.com/en-th/privacy-policy for details.
About Lalamove Rewards
How can I contact you?
For any inquires, please send us an email at info.th@lalamove.com.
Rewards
What is a reward?
“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogs (for example, cash vouchers and physical gift)
Rewards
Where can I find rewards?
Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.
Rewards
Does the reward expire?
Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.
Earning LalaPoints
Where can I check my LalaPoints balance?
In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.
Earning LalaPoints
Can I use more than one cash coupon in the same order?
Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.
Earning LalaPoints
Will I get change if my order is less than the value of my cash coupon?
No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.
Earning LalaPoints
Is there an expiry date on cash coupons?
Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoint.
Earning LalaPoints
I have redeemed a reward but it hasn’t appeared in my Lalamove Rewards Program Account. What should I do?
Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch, through Contact us.
Earning LalaPoints
How do I earn LalaPoints?
Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Lalamove account to accumulate LalaPoints. You can earn LalaPoints for every order you place (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type. Upon completion of each order, LalaPoints will be automatically created to your Account within 48 hours.
Earning LalaPoints
How many LalaPoints do I earn?
You will earn 1 LalaPoint for every 1 THB you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section on our official website. Please note that additional service fee is not qualified for LalaPoints. See our Lalamove Rewards Program Terms and Conditions for more information.
Earning LalaPoints
How long will my LalaPoints stay with me?
LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2021 will expire on July 1, 2022 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.
Earning LalaPoints
Can I earn LalaPoints if I am placing an order from the corporate account wallet?
No. You could not earn LalaPoints using a corporate account. You can only use your personal Lalamove account to place orders to earn LalaPoints.
Earning LalaPoints
Do I earn LalaPoints when paying with a discount coupon code?
Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.
Earning LalaPoints
Can I still get my LalaPoints if I haven’t accepted the Lalamove Rewards Program Terms and Conditions?
No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so.
Earning LalaPoints
Can I buy extra LalaPoints?
No, you can only earn LalaPoints on every completed order.
Using LalaPoints
Can I share my LalaPoints with other members?
No, LalaPoints cannot be shared among other members.
Using LalaPoints
Can I exchange LalaPoints for cash?
No, LalaPoints cannot be exchanged for cash.
Using LalaPoints
What happens to the LalaPoints earned and eventually I have got a refund from a completed order?
When Lalamove processes your refund of an completed order, the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.
Using LalaPoints
I have completed an order and settled the payment, but my LalaPoints seem to be missing or I have fewer LalaPoints than I expected. Why?
There are few reasons this might happen:

Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order.

Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offers’ terms and conditions. For example, the eligible redemption period.

Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavor to reflect the latest balance as soon as possible.

Situation 4: Some orders are not eligible for earning LalaPoint, including cash top ups to your wallets and all additional service fees, for example, expressway fees, etc.
Using LalaPoints
How do I use my LalaPoints?
You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App.
Using LalaPoints
How do I redeem my LalaPoints for cash coupons?
If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.
Promotion
Can I share my offers?
No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.
Promotion
How do I make sure I didn’t miss out on the best offer for me?
Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers.
Promotion
How do I earn bonus points?
Watch out for our latest news via www.lalamove.com, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.
Promotion
Can I return a reward?
No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.

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