FAQ

Be our corporate account by setting up a business account!
Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on web.

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Yes we may issue receipts and tax invoiced on behalf of your company, simply contact our Customer Service Team and our team member will be able to process it for you.

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email.

Kindly tap the button "Invite new member" under setting page in "Team" category on web, enter the email address of the new teammate.

New teammate will be added to your corporate account after he/she finishes the steps in the invitation email.

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her.

You can view the role of all teammates under setting page in "Team" category on web

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without the need for inputting orders manually into our mobile or web App. To get started, please review our API Documentation to learn more about what you can achieve by using our API.

Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal in order to generate your API & Secret Keys.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Keep track of your delivery expenses:

Manage multiple staff members under a single business account with a centralised business wallet. Monitor your corporate accounts spendings with ease through monthly statements. Take control of your spending!

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip!

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

The size limit varies depending on the vechile type you chose!

Please refer to the below for the size and weight limitation

To automitically receive Statement for each month, kindly activate the "Receive monthly statements by email" function under your setting page in "Notification" category on web.
Add the recipent email below to receive the statement.

You may also download Statement under your setting page in "Statement" category on web.

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders
2) Place orders immediately or schedule a pick-up time up to 30 days in advance
3) Instant quotation that shows the breakdown for the distance and delivery fees
4) Obtain auto-update of delivery status easily and promptly through Webhook
5) ShareLink to share delivery status updates to 3rd party
6) Instant driver matching
7) Retrieve real-time driver location
8) Cancel order with ease within grace period
9) Easy self-registration to use our API
10) Proof of delivery (POD)
11) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'
12) Usable within Southeast Asia & Latin America

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Our API is able to proactively provide status updates with Webhook - a feature which enables notifications for you whenever there is a key event so you can receive information easily, effortlessly and promptly.

Currently we notify you for 4 different events:
When the order status changes
When the wallet balance changes
When the order amount is adjusted (eg. tips, fee adjustments)
When the same order is re-submitted

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers in Thailand to deliver faster!

We curently deliver in Bangkok and surrounding areas. Input the delivery details in the app and instantly find out the total cost before you decide to place the order.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, anytime of the day.

Yes you may have the receipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

Simply go to https://web.lalamove.com/ and login to your account. You will then be able to make on order from there!

Our customer service time are as follows:
Monday - Sunday: 8am - 10pm

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs
- Immediate order: Driver will pick up the delivery in 30 minutes
- Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver

Mobile APP
To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Web
To schedule an order, simply click on the “Scheduled" button after inputting the order details. You will then be able to select the pick up time from 30 minutes after up to 30 days aways.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite driver is online or available, your order may be picked up by another driver.

Mobile APP
At "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Web
Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile APP
Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Web
You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via your phone.

Once you are matched with a driver, you will be able ot see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

You will be able to check the location of the driver via the order page. You may see where your driver is in real time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival. 

Each status shows the status of the delivery at real time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

You may share the order with the recipient at the order page.

Mobile App
Simply click on the "Share" button on the order page and the recipient may receive real time tracking of the delivery.

Web
Simply click on the "Track Order" button on the order page and the recipient may receive real time tracking of the delivery.

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add on service.

We care about your delivery experience, after the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website.

If you would like to rate driver at a later time, simply just go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Simply go on to "Settings" and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt

There is no maximum number of orders per day! You may place as many order as you want everyday!

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see picture uploaded under the Drop Off location.

"To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop off location, recipient details, and notes to driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once"

To change the driver, you may simply click on the icon on the top right corner of the order page on the app or under the driver card in the web, and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutues since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

If the delivery has been confirmed by the driver and a cancellation is made when the driver has already reached the pick up location,
For schedule orders, 50% of the order fee charge will be applied.
For immediate orders,
- THB 50 will be applied for Motorcycle
- THB 79 will be applied for Sedan.
- THB 99 will be applied for Hatchback.
- THB 119 will be applied for SUV
- THB 199 will be applied for Pickup truck
- THB 249 will be applied for Box truck
- THB 360 will be applied for Fence truck

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 5 minutes after matched with a driver.
Scheduled Orders: 45 minutes before scheduled pickup time.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

To change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutes since the matched.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

When selecting your vehicle, you will be able to see the additional serices you can request and the cost associated next to it.

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the on-going demand and supply and implement this surchage and it will be automatically reflected in your bill

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order:

You may select your payment method at the order confirmation page

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance

Tax Invoice is not available since Lalamove acts as a platform to connect Users and independent third party delivery freelancers.

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assit you in the verification and troubleshooting

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact us here.

We are sorry that your experience on our platform was not up to your expectation. Please contact us here.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Driver usually contacts recipient upon arrival to confirm drop-off, please pay attention to calls when driver is near.

If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

This is to help you find a driver fulfilling your orders during the peak period.

Rest assured, your current order should still remain active and trackable via app. We have advised our Partner Drivers to inform their client/s if they will accept another booking.

Yes, you may cancel the booking if you don't want your order to be delivered alongside another order.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we high recommend that you keep the notification open to not miss out any updates on the orders or any promotions we may have

To change the app language, simply go to "Settings" and click on Language. You may change to the lanauge that is available for your region.

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple account by simplying clicking to the icon on the login page. You will then be directed to the registration procedures

Kindly reach out to our Live Chat agent for further assistance.

Kindly reach out to our Live Chat agent for further assistance

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

The size limit varies depending on the vechile type you chose!

You can find a simple guide here

To select an order using the Lalamove app:
1. Click the Pick Up icon.
2. Confirm Working mode is turned on.
3. Confirm if you have no pending or picked up orders.
4. Pick up an order.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before cancelling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Please contact our Customer Service team for assistance.

Please contact the user via in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please try to contact the user again via call or in-app chat. Contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user and discuss how to return it to the user. If user is not reachable, please contact our Customer Service team for assistance.

If user chose wrong vehicle/service, please advise user to cancel the order and book with the right vehicle/service. If user refuse to do it, you can also cancel the order and state the reason as user responsibility wrong vehicle/service. Contact our Customer Service team for cancelling after the grace period.

Please advise user to self-edit the order if it the order status still on the way to pick up location. The order details and fare will be automatically changed. If user want to edit the order after you arrived at the pick up/drop off point, please contact us through live chat to edit the order.

As your safety is our priority, if the user being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keep insulting you or being violent and your safety is threatened, please remember your safety comes first.
You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage passengers to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance if necessary.

An indication of the customer’s drop-off location must ALWAYS be clearly visible:

1.  If you are delivering to a residential area, the customer’s flat or unit number should appear in the picture

2. If the flat or unit number is not available, you can take the picture with the lift document containing the building address

3. If the lift document does not contain the building address, you may hold the order and take a picture with the customer’s door in the background

4. If you are delivering to a non-residential area or any building where you cannot go further than the reception, you can take the picture with the identifiable logo (e.g hotel name) in the background

5. Pictures that do not contain any clear indication of the drop-off location might not be accepted as a valid Proof of Delivery

It is probably because the POD feature was not on from the User perspective when placing an order

For users: Kindly turn on the POD feature in your Settings

Lalamove is an on-demand delivery and ride app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

The amount drivers with Lalamove earn depends on how many orders they choose to take.

Your account will be verified within one working day after the training is completed and the deposit has been received.

For Bangkok

- Motorcycles 99 THB

- Sedan / Hatchback / Taxi / SUV / Van 149 THB

- Pickup / Pickup 4 doors / Box truck / Fence truck / Box truck Jumbo / 6 wheels / 10 wheels 99 THB

For Chonburi

- All vehicle 99 THB

You can register as a driver with only one type of vehicle. However, if you want to switch vehicles, you can change it yourself via the app as follows:

1. Select "Profile"

2. Tap your profile picture (personal information)

3. Tap on vehicle details

4. Tap edit

5. Enter the 4-digit confirmation code sent to your phone number in the system

Steps to change vehicle type:

1. Select request / select vehicle / vehicle type / enter vehicle registration number

2. Upload documents

3. Select the reason for the update

A message "Request submitted, we will notify you within 5 business days" will appear, completing the process of changing the vehicle type.

Note:

- We will thoroughly review your information and notify you within 5 business days. During the review, you can still accept orders as usual.

- Drivers will receive the full deposit back when they permanently close their account, provided there are no fraudulent cases.

Yes, you can use someone else's vehicle, but the owner must sign the vehicle registration copy to authorize its use for driving.

Training is now online. Drivers can reschedule their training on their own through the driver app.

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

1) Profile Picture

2) ID Card

3) Driving License

4) Vehicle with Number Plate

5) Book Bank

6) ACT

The deposit serves as a security for orders-related damages. You can get the deposit back after permanently closing your account, provided there are no fraud cases.

Steps to withdraw money:
1. Open the driver app
2. Go to the wallet menu
3. Tap "Withdraw" (new drivers must first add their bank account; only Kasikorn Bank accounts under the driver's name are accepted)
4. If account information is already added, enter the withdrawal amount (minimum 100 THB)
5. Enter the withdrawal PIN (same as the app login PIN)
6. Tap "Confirm" and wait for the money to be transferred according to the withdrawal schedule

Conditions:
1. Withdrawals can be made daily
2. Money withdrawn today will be available the next day by 3 PM
3. Only Kasikorn Bank accounts in the driver's name are accepted; otherwise, payment will not be processed
4. A withdrawal fee of 4 THB per transaction is charged. For example, withdrawing 200 THB will result in 196 THB being deposited into the bank account

Important reminders:
1. Always verify the accuracy of your bank account information before withdrawing money
2. If you cannot enter account information, contact support through the app
3. Payments will be made to the bank account number shown in the driver app only

You can only use one vehicle to deliver orders with Lalamove.

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

1. Monthly advertising fees. (in L4W)
2. Filter orders by location or time.
3. Discounted commission fees.

Drivers must visit in person and bring the registered vehicle.

The sticker placement takes approximately 15-20 minutes.

More details at https://www.lalamove.com/th-th/sticker-benefit

Go to the Driver App > Profile > Stickers > Book a slot. You must visit according to the scheduled date and time.

If you do not show up for your appointment, the queue will be automatically canceled at the scheduled time.

You must submit a sticker retention before the 7th of the following month (the month after the sticker contract started).

If you pass the sticker retention, you will receive the advertising fee the following month after you submit the sticker retention.

For example: Mr. A installed the sticker and the contract was opened in August. Mr. A must submit a sticker retention in September (before the 7th). If Mr. A passes the retention, he will receive the advertising fee in October.

Note: Only all types of pickup trucks are eligible for advertising fee

Please wait until the next sticker installation slots are available.

1. Failing to submit the retention within the specified time (Drivers must submit the retention in the Lalamove Driver Application between the 1st and 7th of each month, and the photos must meet the required standards).
2. Poor quality photos (blurry, unclear, dark, etc.).
3. License plate not visible or does not match the system.
4. Vehicle does not match the photos from the contract (vehicle change).
5. Sticker not clearly visible, making it difficult to inspect.
6. Not using real photos (e.g., photos taken from another screen or screenshots).
7. Sticker is not in good condition (peeling, torn, wrinkled, missing parts, etc.).
8. Presence of stickers from other companies.

The Lalamove sticker contract requires you to maintain the sticker in good condition throughout the contract period. When the contract ends, the sticker agreement terminates, or if your driver account is deactivated for any reason, Lalamove will no longer have obligations or inspect the sticker. If you keep the sticker on without removing it, it may be considered trademark infringement, intellectual property violation, or unauthorized action. Lalamove reserves the right to take immediate legal action without further notice. You will not be entitled to any compensation or benefits from the Lalamove sticker. 

If you wish to replace the sticker with a new one, please remove the old sticker yourself for quicker installation of the new one. The company does not offer a sticker removal service.

Follow the steps to place an order:

1. Input the address for pick up and drop off.

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 5 stops within the same order.

2. Select the vehicle type

Select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details.

3. Add in any reference and confirm the booking.

If there are any reference information you may want to provide to the ride partner, you may add it on the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 5 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

If you have a favourite saved in your account, you may request your favourite driver to pick up your order first. However, if none of your favourite drivers is online or available, your order may be picked up by another driver.

On "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first.

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

We care about your ride experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app.

If you would like to rate driver at a later time, simply just go back to the order details page on the app and click on the pencil icon next to the rating.

You will be able to check the location of the driver via the order page. You can see where your driver is in real-time and get notified instantly when the order has been completed.

You can also send the tracking information by clicking the share button on the order page, so recipients know the order status and the estimated time of arrival.

Each status shows the status of the delivery in real time. Some of the statues that may appear on your order are:

Finding a driver -> we are currently matching a driver for your order
Awaiting driver -> Your order has been matched with a driver and the driver is heading to the pickup point
Driver arrived -> Driver has arriver at the pickup up point. Ready to take to you to your destination
In Transit -> The driver is on the way to drop-off point
Completed -> The order has been completed and payment has been settled
Cancelled -> Your order is cancelled

There is no maximum number of orders per day! You may place as many order as you want everyday!

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order:

You may select your payment method at the order confirmation page

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request.

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top up. Our team will be able to assist you in the verification and troubleshooting.

We are sorry to inform that Lalamove Credits are non refundable.

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.

Should you still unable to receive the receipt, you may contact our Customer Service Team for further assistance.

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts.

Tax Invoice is not available since Lalamove acts as a platform to connect Users and independent third party delivery freelancers.

Tax Invoice is not available since Lalamove acts as a platform to connect Users and independent third party delivery freelancers.

You may add a coupon at the payment page by entering the coupon code at the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternative, you may also add a coupon for future use by going to the "Wallet" page, click "Coupons" and add your coupon there. You may also view all your coupons on this page.

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to contact the driver but unreachable, please contact our Customer Service Team for further assistance.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please communicate with the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance by submitting the form via the link below.

https://form.jotform.com/242480147141449

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you a SMS or a call for your to verify and update your password.

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

To sign up an account, simply click on the "Don't have an account?" button at the sign in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.

Lalamove operates 24/7 to best serve your needs. We specialise in instant & scheduled courier and ride service, matching you with nearby drivers in just a matter of seconds.

For Android, you may turn on/off in the device settings page
For iOS, you may turn on/off in App settings page

However, we highly recommend that you keep the notification on to not miss out any updates on the orders or any promotions we may have.

To change the app language, simply go to "Settings" and click on Language. You may change to the language that is available for your region.

Waiting fees and cancellation fees are not applicable for ride orders.

Users and drivers are not allowed to bring their pets along.

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance.

Please contact our Customer Service Team for assistance.

"Get emergency help" button available 24/7

To select an order using the Lalamove app:

1. Click the Pick Up icon.

2. Confirm Working mode is turned on.

3. Confirm if you have no pending or picked up orders.

4. Pick up an order.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of the request may not be the same if there is a change to order details.

Once you've accepted the order, you’ll be able to see the customer’s address and contact number.

You can view the phone number of the customer by clicking on the phone icon. If you click on the icon, your phone will automatically place a call to the customer. You can also reach out to the customer via text in the app.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.

Click on ”Records” and filter the status of the jobs that you're looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Delivery time will follow the order stated on the App. You are required to complete an order depending on your vehicle type.

Please contact our Customer Service team for assistance.

Waiting fee and cancellation fee are not applicable for Ride order.

Drivers should not bring any other person with them when they are completing ride orders.

You should liaise with the user regarding charging a cleaning fee.

Users and drivers are not allowed to bring their pets along.

No, you cannot bring others along during ride orders.

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before cancelling the booking.

If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Please contact our Customer Service team for assistance.

Please contact the user via call or in-app chat. If user is not reachable, please contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

If you can't find the pick up/drop off point, please contact the sender/recipient for clarification.

Please try to contact the user again via call or in-app chat. Contact our Customer Service team for assistance.

Please contact our Customer Service team for assistance.

Please contact the user and discuss how to return it to the user. If user is not reachable, please contact our Customer Service team for assistance.

If the user chose the wrong vehicle/service, please advise the user to cancel the order and book with the right vehicle/service. If the user refuses to do it, you can also cancel the order and state the reason as user's responsibility for  wrong vehicle/service. Contact our Customer Service team for cancelling after the grace period.

Please advise user to self-edit the order if it the order status still on the way to pick up location. The order details and fare will be automatically changed. If the user wants to edit the order after you arrived at the pick up/drop off point, please contact us through live chat to edit the order.

As your safety is our priority, if the user is being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.

However, if the user keeps insulting you or is being violent and your safety is threatened, please remember your safety comes first.

You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.

Please contact our Customer Service team for assistance.

Please encourage passengers to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance if necessary.

You need a valid public driver's license and the E-hailing approval certificate Sticker / Public vehicle registration plate (for Motorcycle).

1. Vehicle must be less than 10 years old

2. A smartphone to use the application

3. Must not have a criminal record according to our conditions

You will need a vehicle that matches with the vehicle type list to deliver orders for Lalamove.

We take data protection seriously. All driver's personal details are protected in accordance with the Personal Data Protection Act.

You can register as a driver with only one type of vehicle. However, if you want to switch vehicles, you can change it yourself via the app as follows:

1. Select "Profile"

2. Tap your profile picture (personal information)

3. Tap on vehicle details

4. Tap edit

5. Enter the 4-digit confirmation code sent to your phone number in the system

Steps to change vehicle type:

1. Select request / select vehicle / vehicle type / enter vehicle registration number

2. Upload documents

3. Select the reason for the update

A message "Request submitted, we will notify you within 5 business days" will appear, completing the process of changing the vehicle type.

Conditions for changing vehicle type:

- Changing from a motorcycle to another type will deduct an additional 100 THB deposit from the driver's wallet (from 200 THB to 300 THB), except for changing to a pickup truck or box truck, which incurs no additional charge.

- Changing from a vehicle type with a 300 THB deposit to a type with a 200 THB deposit will not result in a refund of the deposit.

Note:

- We will thoroughly review your information and notify you within 5 business days. During the review, you can still accept delivery jobs as usual.

- Drivers will receive the full deposit back when they permanently close their account, provided there are no fraudulent cases.

You can only use one vehicle to deliver orders with Lalamove.

Follow speed restrictions, respect traffic signs, utilize hands-free equipment and make sure to use seatbelts or helmets. Avoid driving long hours. If an accident occurs, inform the police and communicate with us directly via our live chat feature.

1. Select the 'Help' option, which is situated in the upper right corner of your screen.

2. Select 'Get Emergency Help'.

3. Initiate the emergency call by sliding your screen to dial 112.

4. SMS will be sent to your registered emergency contacts informing them of your situation at the same time.

5. Additionally, Lalamove's customer service team will be alerted and will reach out to you promptly.

If you need to report an issue related to assault, harassment, or abuse, you can reach out to us directly using our live chat service. Please reach out to local emergency service for serious matter.

Don't accept or deliver illegal or dangerous items, even if requested. You can file a police report and connect with us directly through our live chat service to cancel the order.

Lalamove is an on-demand delivery app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

The amount drivers with Lalamove earn depends on how many orders they choose to take.

No, you can only become a ride hailing driver if you are already an existing Goods Delivery Partner.

No, you must use your own vehicle to register.

Please ensure that you're registered as a Lalamove Delivery Partner first. Then, click the "Want to take Ride orders?" and proceed to register as a ride hailing driver.

Expanding your options beyond delivery increases your income opportunities, allowing you to earn more while choosing the type of service you enjoy.

Currently, the service area of ride service is only in Bangkok and surrounding areas.

Sedan, Hatchback, SUV and Taxi

- 4 seats for Sedan, Hatchback, Taxi (and SUV with extra space for luggage)

- 6 seats for SUV and Taxi

Only applying to Lalamove drivers issues during delivery or ride hailing service.

Lalamove is an on-demand delivery and ride app that matches drivers to customers. Drivers are able to view and choose the orders that they wish to deliver. Drivers are able to take as many or as few orders as they choose at any time of the day, you choose when you work!

Steps to withdraw money:

1. Open the driver app

2. Go to the wallet menu

3. Tap "Withdraw" (new drivers must first add their bank account; only Kasikorn Bank accounts under the driver's name are accepted)

4. If account information is already added, enter the withdrawal amount (minimum 100 THB)

5. Enter the withdrawal PIN (same as the app login PIN)

6. Tap "Confirm" and wait for the money to be transferred according to the withdrawal schedule

Conditions:

1. Withdrawals can be made daily

2. Money withdrawn today will be available the next day by 3 PM

3. Only Kasikorn Bank accounts in the driver's name are accepted; otherwise, payment will not be processed

4. A withdrawal fee of 4 THB per transaction is charged. For example, withdrawing 200 THB will result in 196 THB being deposited into the bank account

Important reminders:

1. Always verify the accuracy of your bank account information before withdrawing money

2. If you cannot enter account information, contact support through the app

3. Payments will be made to the bank account number shown in the driver app only

1. Monthly advertising fees. (in L4W)
2. Increased orders opportunities.
3. Filter orders by location or time.
4. Discounted commission fees.

Drivers must visit in person and bring the registered vehicle.

The sticker placement takes approximately 15-20 minutes.

More details at https://www.lalamove.com/th-th/sticker-benefit

Go to the Driver App > Profile > Stickers > Book a slot. You must visit according to the scheduled date and time.

If you do not show up for your appointment, the queue will be automatically canceled at the scheduled time.

You must submit a sticker retention before the 7th of the following month (the month after the sticker contract started).

If you pass the sticker retention, you will receive the advertising fee the following month after you submit the sticker retention.

For example: Mr. A installed the sticker and the contract was opened in August. Mr. A must submit a sticker retention in September (before the 7th). If Mr. A passes the retention, he will receive the advertising fee in October.

Note: Only all types of pickup trucks are eligible for advertising fee

Please wait until the next sticker installation slots are available.

1. Failing to submit the retention within the specified time (Drivers must submit the retention in the Lalamove Driver Application between the 1st and 7th of each month, and the photos must meet the required standards).
2. Poor quality photos (blurry, unclear, dark, etc.).
3. License plate not visible or does not match the system.
4. Vehicle does not match the photos from the contract (vehicle change).
5. Sticker not clearly visible, making it difficult to inspect.
6. Not using real photos (e.g., photos taken from another screen or screenshots).
7. Sticker is not in good condition (peeling, torn, wrinkled, missing parts, etc.).
8. Presence of stickers from other companies.

The Lalamove sticker contract requires you to maintain the sticker in good condition throughout the contract period. When the contract ends, the sticker agreement terminates, or if your driver account is deactivated for any reason, Lalamove will no longer have obligations or inspect the sticker. If you keep the sticker on without removing it, it may be considered trademark infringement, intellectual property violation, or unauthorized action. Lalamove reserves the right to take immediate legal action without further notice. You will not be entitled to any compensation or benefits from the Lalamove sticker. 

However, you can remove the sticker yourself at any time. Lalamove does not offer a sticker removal service and is not responsible for any damage caused by removing the sticker.

If you wish to replace the sticker with a new one, please remove the old sticker yourself for quicker installation of the new one. The company does not offer a sticker removal service.

Platform Account refers to the account you registered when you first joined as users with Lalamove. Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.

Do I need to download another App to join Lalamove Rewards?
No. Follow the below simple steps and you can join Lalamove Rewards:
1) Login to the ‘Rewards’ page through either Lalamove Mobile App or Web App
2) Read and accept the Terms and Conditions of Lalamove Rewards
3) Click ‘Join Now’

You can now start earning LalaPoints.

No. Just login to the Lalamove Mobile App or Web App, read and accept Lalamove Rewards Terms and Conditions in the ‘Rewards’ page. You can now start earning LalaPoints.

Yes. You can login to the ‘Rewards’ page through our Lalamove Web App by using a computer or laptop to earn and redeem LalaPoints.

You must be at least the age of 18 to join the Lalamove Rewards.

The program is free to join. No need to pay for any admission fee.

At present, Lalamove Rewards is only applicable to Bangkok and Metropolitan and you can earn LalaPoints only if you complete orders by a registered Thailand mobile phone number.

We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it, please visit our website https://www.lalamove.com/en-th/privacy-policy for details.

For any inquires, please send us an email at info.th@lalamove.com.

“Reward” is the overall term for a cash coupon, any discount offer or item available in the Lalamove Rewards catalogs (for example, cash vouchers and physical gift)

Either tap the rewards button in the Lalamove Mobile App or Web App or scroll through the rewards that show on the App. You can also filter your rewards by category – just select the relevant category to see all the rewards under that category.

Validity periods for rewards vary. Each reward is subject to its terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

In the Lalamove Mobile App or Web App, in the ‘Rewards’ page, you can view your LalaPoints balance. By clicking on the LalaPoints balance, you will be able to view your LalaPoints history records.

Each reward is subject to its specific terms & conditions, which you’ll see in the offer details before redeeming your LalaPoints.

No, your entire cash coupon must be used in the purchase, so make sure the purchase price is equivalent to or more than your coupon value. If the purchase price is less, you can still use the cash coupon, but you will forfeit the difference in value.

Yes, every cash coupon has an expiry date which you’ll see in the offer details before redeeming your LalaPoint.

Cash coupons and other rewards should appear in your Lalamove Web App or Mobile App immediately. If you can’t find your cash coupon, please get in touch, through Contact us.

Once you have read and accepted Lalamove Rewards Terms and Conditions in the ‘Rewards’ page, you can use your Lalamove account to accumulate LalaPoints. You can earn LalaPoints for every order you place (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type. Upon completion of each order, LalaPoints will be automatically created to your Account within 48 hours.

You will earn 1 LalaPoint for every 1 THB you spent on any completed order. You can also check out our ‘How to Earn LalaPoints’ section on our official website. Please note that additional service fee is not qualified for LalaPoints. See our Lalamove Rewards Program Terms and Conditions for more information.

LalaPoints will expire on a rolling 18 months period, for example, all LalaPoints earned on January 1, 2024 will expire on July 1, 2025 if not redeemed. In addition, if your Lalamove Rewards Program Account is inactive for consecutive 18 months (by inactive, it means that you have not accumulated any LalaPoints for a consecutive of 18 months) Lalamove has the right to cancel your Lalamove Rewards Program Account (with or without notice). You are free to register as Lalamove Rewards members again if you wish to rejoin the program.

No. You could not earn LalaPoints using a corporate account. You can only use your personal Lalamove account to place orders to earn LalaPoints.

Yes but if you place an order with a gift and discount coupon code, you cannot earn LalaPoints for the discounted amount.

No. You can only earn LalaPoints after you have accepted Lalamove Rewards Program Terms and Conditions. We can’t help you to reclaim the LalaPoints if you haven’t done so.

No, you can only earn LalaPoints on every completed order.

No, LalaPoints cannot be shared among other members.

No, LalaPoints cannot be exchanged for cash.

When Lalamove processes your refund of an completed order, the LalaPoints relating to that order will automatically be deducted from your Lalamove Rewards Program Account. Lalamove reserves the rights of final decision.

There are few reasons this might happen:

Situation 1: It could be that you forgot to click join and accept the Lalamove Rewards Program Terms and Conditions before placing the order.

Situation 2: Some LalaPoints will only be posted to your Lalamove account according to the offers’ terms and conditions. For example, the eligible redemption period.

Situation 3: If you are a frequent user of Lalamove, please wait to check your LalaPoints balance and transactions as it may take up to 48 hours to show in your Lalamove Rewards Program Account. In some circumstances, there may be a delay in updating your LalaPoints balance, but Lalamove will endeavor to reflect the latest balance as soon as possible.

Situation 4: Some orders are not eligible for earning LalaPoint, including cash top ups to your wallets and all additional service fees, for example, expressway fees, etc.

You can use your LalaPoints to redeem for Lalamove coupons and a whole range of exciting rewards that you’ll be able to see on the ‘Rewards’ page of Lalamove Mobile App and Web App.

If you redeem your LalaPoints online for cash coupons in the Lalamove Mobile App or Web App, you’ll receive your discount coupon code or QR code instantly and can use it straight away with any of our Participating Establishments.

No, the offers we send to you are tailor-made to you only. Other members may not receive the same offer and hence, earn the same amount of LalaPoints as you do.

Check our offers every day at Lalamove Mobile App and Web App and turn on your App notifications to get our most up to date offers.

Watch out for our latest news via www.lalamove.com, Lalamove Mobile App and the ‘Rewards’ page. We will share news on earning bonus LalaPoints from time to time. Eligible bonus LalaPoints will be automatically credited to your Lalamove account.

No. Once you’ve redeemed your LalaPoints for a reward, it’s non-refundable. Please make sure you read the Lalamove Rewards Program Terms and Conditions and the specific terms and conditions for each particular reward before redeeming your LalaPoints.