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  • Frequently Asked Questions

    Where does Lalamove deliver?

    Lalamove delivers to Hong Kong, Kowloon, New Territories and Lantau Island (price will be quoted by drivers).

    When can Lalamove deliver?

    Lalamove operates 24/7, so you can deliver anytime.

    We specialise in immediate and same day delivery services. Use our mobile app or website to handle all of your express and urgent deliveries.

    Does Lalamove deliver large items and handle bulk delivery?

    Lalamove can transport anything from documents to huge bulky furniture or commercial goods.

    Same day courier, van and lorry deliveries are our specialities!

    Can I get e-receipts on my orders?

    If you have provided an email address, you will automatically receive an e-receipt when your order is completed.

    Don't want to receive e-receipts? Deactivate the function by clicking 'Edit Profile' and toggling the e-receipt option.

    Head on to Account Settings to key in your email address now!

    How to redeem promo code?

    Open Lalamove App--"Wallet "--"Lala coupons"--Enter promo code to redeem.

    How to use Lala Coupons?

    1.Redeem promo code
    Open Lalamove App--"Wallet "--"Lala coupons"--Enter promo code to redeem.

    2.Select Lala Coupons
    -set your pickup location and delivery location
    -select vehicle and additional services
    -add more order details
    -check out your order price
    -select Lala Coupons and payment method