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  • Privacy Policy

    Data collection

    Since you registered for service use on Lalamove website or application, your data will be collected, and every time you requested to use the service after the registration, your information on use of service will be shown in chronological order. To request for the service use, you are required to fill important information comprising your name, telephone number and e-mail to ensure ease of use, fast service and contact between us.  You may download or find the information in the Lalamove application or website through App Store or Google Play. If the user wishes not to register for the service, the user may visit our website to find all details on http://www.lalamove.com or use Google Search with the keywords “ลาลามูฟ” (Lalamove in Thai language) or “Lalamove”. If you have already registered but wish to terminate the service, you may terminate the use on Lalamove website or application by yourself.


    Use of information

    We will use the information given by you for following purposes.

    1. The improvement of our service for each individual service user: the information on service preference will help us better understand your needs.   
    2. The improvement of our website based on your suggestions or comments will be fast: we are aiming at continuously improving the presentation on our website according to your comments and suggestions. 
    3. The increase of service efficiency for the service users: your information will help us give a better response to your order or support your needs in an efficient manner.
    4. The goods delivery management or any use for reaching a higher standard of our goods delivery service.
    5. The use of information for provision of special privileges or promotions, questionnaires, including competitions in special activities and other related events.
    6. Your information shall be kept by us. Your personal or public information shall not be disclosed, exchanged or sold to any other organizations, authorities or companies, unless otherwise permitted by you for our specific purposes or the completion of delivery of your goods or items as indicated in your service request.


    Use of “Cookies”

    Lalamove website or application may use “Cookies” in DART format which connect with other person or third party via Google which is their service provider. There may be advertisements on our website which are beyond our control. If you wish not to see any advertisement, you may disable DART cookies by managing your privacy policy settings in Google.


    Linking to third party websites

    In the event that a third party is involved in the service or the offer of service or provides service to the other users on our website or other related ones, there may be a different privacy policy on third party websites which is not under our authority. Therefore, we may not be able to control the presentation of other websites which may link to our website such as advertisement presentation, etc. However, we have protected our website and attaches importance to its content, particularly important and confidential information. You can trust us with this and may give us suggestions or comments at any time on our website.


    Confidential information

    We will not disclose your confidential information, or sell, exchange or provide your personal information to a third party, except the information which you authorized our officers in charge of management of the website or related persons to use such confidential information. However, the authorized persons must keep your information confidential, unless it is obligatory to disclose users’ confidential information in order to reserve service provider’s right or for security reasons in compliance with the law or any right whatsoever which is not deemed a violation against the service users. Apart from your confidential information, we reserve the right to disclose non-confidential information for marketing, advertisement and business-related purposes of the company.


    Terms and conditions of service provision

    This is essential for our service to mention about terms, conditions and rules related to service users and provision of this service. It shall be composed of the terms related to goods delivery and receipt, and transportation of items as per the service objectives of service provider, service user’s obligation, liability, disclaimer and other matters mentioned in Lalamove website or application. The terms and conditions may be revised from time to time as appropriate. The service provider reserves the right to inform of update or changes in advance. The service user may find the details at any time through Lalamove application or website (www.lalamove.com).


    Changes of privacy policy

    In the event that our privacy policy is changed, we reserve the right to inform you of such changes in advance or we may inform of such changes in advance on Lalamove website or application or other channels, as the case may be. You may find the updated information at any time on this page or the website www.lalamove.com.


    Last updated date: 20 Feb 2019