

COVID-19 UPDATE
Imagine this from a customer’s point of view: You’ve just bought an item and have been checking the delivery status excitedly over the past few days.
One day, to your pleasant surprise, the status has been updated as “dispatched from warehouse”. At last! You can’t wait for the parcel to arrive! With great anticipation, you countdown the hours till you finally get your hands on your present.
To the customers, this segment of the delivery is the most crucial. Known as last mile delivery, it refers to the last leg where goods are transported from the distribution centre to the recipient’s address. While most customers expect to receive their goods smoothly within half a day or so, business owners would know that this last lap can be a treacherous journey filled with potential pitfalls that prevent a successful transaction. At the peak of the customers’ excitement, any minor mishap could ruin their experience.
But fret not, we’ve got you covered! Here’s a series of unfortunate events that could arise during last mile delivery, and how Lalamove helps you to get past them effortlessly. Crisis averted!
電子商務時代,每個傳統企業都務求轉型可以在數碼世界找到屬於自己的一席之地,繼續發展業務甚至改革創新,長做長有。
「數碼轉型」這個名詞相信大家都並不陌生,然而如何有效轉型,而且找到適合自己數碼營運方式,因人而異。唯有深入了解市場、自身和競爭者各自的特點,才能最大程度發揮自身所長,填補市場空隙。
霞姨就係一個好好的例子!霞姨可能係一位「茄喱啡」,可以解決片場的大小事宜,最重要是霞姨承擔著「派飯盒」的工作,在片場的地位可謂舉足輕重!
殊不知,霞姨,更是一間食材網,備有大量生鮮食材供客人選擇;以批發價送到客人家中。
時下「人做網店,我做網店」,霞姨絕非跟風而開創網店生意。其實霞姨是一位一間老牌批發商,為了拓展新的銷售渠道,增設網上銷售和社交平台,讓產品能接觸更多客人。
霞姨認為生活品味就是由每餐做起。
霞姨以送急凍食品為主,司機將急凍食品送到上門。秉承「最緊要快」的宗旨,霞姨承諾「今日落單,最快聽日有得食」客人無需再等候幾天的送貨時間。
一個可以提供快速配對司機、預約送貨的物流平台,在霞姨轉型的過程中發揮著重要作用。這個物流平台同時肩負「有一定程度保溫/保冷服務」、「可將急凍食物送上門」的重任。而霞姨將這個重任,交給Lalamove。
覓得物流好拍檔,讓霞姨得以更專注發展新產品,時下流行的「氣炸鍋食材」是霞姨主打的其中一條產品線,加上疫情反覆令消費者更側重網上消費,讓這個在線上銷售市場只有三、四個月的大的初哥健康成長,穩步發展。
您的企業是否正尋求轉型並考慮加快交付以提升客人的購物體驗?