Do’s and Don'ts As A Lalamove Ride Driver Partner

In case you missed the news…

Yes, Lalamove has launched a Ride service!

We know how excited you are about having more opportunities to maximise your income.

And... Another good news is now you can keep 95% of your ride fare starting from 4th December 2024 until 7th February 2025!

So before you start taking Ride orders, here are some basics of do’s and don’ts to help you navigate your role as a Lalamove Ride driver:

Here’s What You Should Do

1. Follow All Traffic Laws And Regulations

Ensure you adhere to all traffic laws, government regulations and Lalamove policies and guidelines at all times. 

Safety is paramount for you and your passengers.

2. Keep Your Vehicle Fueled Up

Make sure your vehicle is fully fueled before you start driving. This prevents unnecessary stops and delays during trips.

3. Accept Bookings Only via The Lalamove Driver App

Accept bookings exclusively through the Lalamove Driver app. This ensures that all rides are tracked and recorded for your safety and the safety of your passengers.

4. Treat All Passengers With Respect

Always be polite and respectful to your passengers. A friendly attitude can significantly impact their experience and your ratings.

5. Report Issues Promptly

Report any issues or incidents to Lalamove as soon as possible. Prompt reporting allows us to take necessary actions and resolve problems efficiently.

6. Keep Your Vehicle Clean

Maintain cleanliness and ensure your vehicle smells pleasant at all times. A clean vehicle enhances the passenger experience and can lead to better ratings.

7. Follow Recommended Routes

Use the Lalamove GPS navigation system to follow recommended routes. This helps avoid misunderstandings and conflicts with passengers.

8. Ensure Passenger Safety and Comfort

Passengers can choose their preferred seating. Don’t request them to sit in a particular spot. Make sure they are comfortable throughout the ride.

Here’s What You Should NOT Do

1. Avoid Keeping Excessive Cash

Keep only a minimum amount of cash in your wallet or vehicle. Store any valuables or money in a safe and secure place out of sight.

2. Do Not Fuel Your Vehicle With Passengers Inside

Avoid refuelling your vehicle while passengers are inside. If necessary, ensure you have their consent before doing so.

3. Do Not Accept Offline Jobs 

Refrain from accepting any offline jobs without using the Lalamove app. This ensures all rides are legitimate and secure.

4. Avoid Aggressive Behavior

Never engage in physical or verbal violence or aggressive behaviour. Maintain professionalism at all times.

5. Do Not Drive Under The Influence

Never drive under the influence of heavy medication or alcohol. Ensure you have sufficient rest before starting your shift.

6. No Unauthorized Passengers

Only Lalamove passengers and yourself are allowed in the vehicle. Do not allow anyone else to accompany you during rides.

7. Do Not Overcharge Passengers

Follow the fare structure provided by Lalamove. Overcharging passengers can lead to complaints and suspension of your account.

8. Do Not Leave Your Vehicle Unattended

Never leave your vehicle unattended with passengers inside to avoid theft or any other mishaps.

9. Do Not Share Account Details

Keep your account details confidential and do not share them with anyone. Do not allow anyone else to drive on your behalf.

Maximise Your Income With Lalamove Ride

By following these simple do’s and don’ts, you’ll ensure a safe, efficient and pleasant experience for you and your passengers. 

If you still haven’t upgraded your driver account to a Ride driver, now’s the time to do so!