Driver Offboarding Policy
Last updated: September 17, 2025
At Lalamove our mission is to make on-demand and same-day delivery possible for everyone at the touch of a button. To do that, we need to collect, use, and share some of your personal information. This Driver Offboarding Policy is meant to help you understand how Lalamove does that and how to exercise the choices and rights you have in your information after leaving our platform.
If you request to delete your Lalamove data, we will delete your account and information to the extent required by applicable law. You can either request a partial deletion or a deletion as a whole. For the avoidance of the doubt, in the event that you request partial deletion, we will delete the relevant data and do not delete other data collected by Lalamove, to the extent there is not a legal ground for Lalamove to keep the relevant data. There also isn't a way to undo an account and/or information deletion request once completed. To delete your Lalamove account and/or data, please refer to Section A below. For more details, please read our Privacy Policy.
We aim to respond at the latest within 30 days of receiving your request and provide you with an update regarding the status of your request.
Where applicable law allows, we may be unable to delete your account. This may apply if there is an issue with your account related to trust, safety, fraud or if compliance of the law prevents the same. To know more about our definitions of driver misbehaviour, please visit our Community Guidelines.
A. How to delete your Lalamove account and/or Personal Data
Tap ‘Driver Account Closure’ in ‘Settings’ in our Driver App. Then, follow the steps below:
1. Visit our privacy page;
2. Read the deposit arrangement;
a. The deposit will be 100% refunded EXCEPT if your Lalamove account has been blocked or if there is a pending investigation for safety, trust or fraud;
b. The deposit will be credited to your Lalamove wallet, NOT to your bank account;
i. Please check your Lalamove wallet after the application is completed within 3 working days;
ii. You must withdraw the deposit within 7 working days before your Lalamove account is permanently closed.
3. Read the remaining transactional amount arrangement;
a. The amount will be 100% transferred EXCEPT if your Lalamove account has been blocked or if there is a pending investigation for safety, trust or fraud;
i. Please check your Lalamove wallet after the application is completed within 3 working days;
ii. You must withdraw the amount within 7 working days before your Lalamove account is permanently closed.
iii. If you have a negative balance in your Lalamove wallet, we will deduct the amount from your deposit; If the deposit cannot cover the negative balance in your wallet, you will be required to add the outstanding balance into your Lalamove wallet before we continue the driver account deletion process.
4. Select a reason for your account deletion request as shown within the driver app;
5. Confirm your request by entering ‘DELETE’ into the text box.
Driver account shall be suspended throughout the account deletion process, unless we have acknowledged your request to reverse your account deletion and have successfully done so. By doing so, you may lose access to information and other benefits that you might find useful in the future, such as unused rewards or balances, or information that might support claims or rights you may seek to assert.
B. How to restore your deleted Lalamove account
Currently, there isn’t a way to restore a deleted account. If you would like to rejoin the Lalamove platform you can create a new account.
C. How to remove your vehicle sticker and return the Lalamove properties
Lalamove reserves the right to request removal of Lalamove stickers on your vehicle after you have left Lalamove platform. You will also be required to return all Lalamove properties after departure. If applicable, our staff will assist you on the process of returning of the company properties.
D. Changes to This Policy
We may update this policy from time to time as the Lalamove Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Lalamove Platform or by some other method of communication like email. When you use Lalamove, you are agreeing to the most recent terms of this policy.
E. Contact Us
If you have any questions or concerns about your privacy or anything in this driver offboarding policy, including if you need to access this policy in an alternative format, we encourage you to contact us.