Goods Protection Promises

Goods Protection Promises Plan
	Standard Program (Basic Policy)	Top Up Program (Comprehensive Basic Insurance)	Opt-in Program (Exclusive Coverage)
Coverage	up to ₱29,500	more than ₱29,500 but less than 8M pesos	Up to 8M pesos
Premium Fee per Order	₱3.00	0.2% calculated on sum insured	1.3% on sum insured
Items	All general items (Retail goods, floral, F&B, temperature sensitive, non-fragile goods etc.)		Other high-risk items ✔ Second-hand goods and personal effects ✔ Fragile items - aquarium, glassware, porcelain, musical instruments, etc. ✔ Precious jewelry, precious metals and precious stones ✔ Fine arts, sculptures, collectible, and the like ✔ Luxury handbags, scarfs, fur, watches, and the like

📢 Need Extra Coverage? We offer exclusive opt-in protection with coverage up to 8 million pesos!

Goods Protection Coverage Details

Requires Opt-in (Exclusive Coverage)

Prohibited Items

✔ IMDG cargo

✔ Second-hand goods and personal effects

✔ Fragile items

✔ Precious jewelry

✔ Fine arts

✔ Luxury handbags, watches

❌ Bullion

❌ Cash securities and other cash equivalents

❌ Goods which are banned, prohibited or otherwise excluded by any law, regulation or statute of any jurisdiction from which the Property is collected, delivered, or through which the Property is transported

❌ Live animals

❌ Military goods such as bombs, weapons, ammunition, missiles, guns and gadgets specially designed for restraining human and/or used for torture of human beings and the like

❌ Yachts, aircrafts, helicopters and automobiles shipped as cargo

❌ Shipments Properties that are prohibited or excluded under the Terms and Conditions of Lalamove

Factors	Goods Protection Promises
Coverage scenarios	Damaged / Missing goods during delivery, not caused by client
Claim flow	Contact Sales Executive/Account Manager/CS Live Chat
Compensation determination policy	Standard validation policy
Payment Channel	User Bank Account
Payer party	Insurance company

Ready to Unlock Goods Protection?

Before activating, make sure your Lalamove account is upgraded to Business!

How to Upgrade to a Lalamove Business Account

1️⃣ Download the Lalamove app and sign up.

2️⃣ Go to Settings

3️⃣ Click Upgrade to Business

3️⃣ Input your Registered Company name or Personal name (for MSMEs)

Goods Protection Promises