FAQs

Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop deliveries!

Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Be our corporate account by setting up a business account! Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on the web app.

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Yes, you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop-off location. Please ensure that you have chosen cash as the payment method!

You will be able to check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Yes, we may issue receipts and tax invoiced on behalf of your company. Simply contact our Customer Service Team and our team member will be able to process it for you.

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email. Kindly tap the button "Invite new member" under setting page in "Team" category on web, and enter the email address of the new teammate. The new teammate will be added to your corporate account after they finish the steps in the invitation email.

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her. You can view the role of all teammates under setting page in "Team" category on web.

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without having to input orders manually via our mobile or web app. To get started, please review our API Documentation and learn more about what you can achieve by using our API. Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal to generate your API & Secret Keys.

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction, and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Keep track of your delivery expenses: Manage multiple staff members under a single business account with a centralized business wallet. Monitor your corporate accounts' spending with ease through monthly statements. Take control of your spending! Reduce operational costs: Without your own fleet of vehicles and a team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees, and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip! Save hassle with API (Application Programming Interface) Forget about submitting your orders manually to us. Our automated system links your interface with ours, so orders can be processed when they come in, 24/7!

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

To automatically receive Statements for each month, kindly activate the "Receive monthly statements by email" function under your setting page in the "Notification" category on the web app. Add the recipient email below to receive the statement. You may also download Statement under your setting page in the "Statement" category on the web app.

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders

2) Place orders immediately or schedule a pick-up time up to 30 days in advance

3) Instant quotation that shows the breakdown for the distance and delivery fees

4) Obtain auto-update of delivery status easily and promptly through Webhook

5) ShareLink to share delivery status updates to 3rd party

6) Instant driver matching

7) Retrieve real-time driver location

8) Cancel orders with ease within the grace period

9) Easy self-registration to use our API

10) Proof of delivery (POD)

11) Corporate Fleet to manage "Favorite Drivers Only" and "Favorite Fleet First"

12) Usable within Southeast Asia & Latin America

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Our API is able to proactively provide status updates with Webhook - a feature that enables notifications for you whenever there is a key event so you can receive information easily, effortlessly, and promptly. Currently, we notify you of 4 different events:

1) When the order status changes

2) When the wallet balance changes

3) When the order amount is adjusted (eg. tips, fee adjustments)

4) When the same order is re-submitted

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Sign up as a Corporate Account to enjoy these exclusive features:

• Manage multiple staff under one account with specific roles and access rights.
• Integrate your business directly with our API solution.
• Connect your e-commerce storefront with our range of readily available plugins.
• Spend directly from a centralized business wallet and group your finances.
• Monitor your corporate account's spending with ease through monthly statements.
• Access downloadable reports and analytics directly from your dashboard.

More exclusive features coming soon!

In the Greater Manila Area, Lalamove delivers within Metro Manila. From Los Baños, Laguna down south, Paombong, Bulacan to the North, and until Angono and Gen. Rodriguez, Rizal to the East.

In Cebu, Lalamove delivers within Cebu City, including from Carcar to Danao, and can now move items within West Cebu, specifically in Balamban, Toledo, and Pinamungajan.

In Pampanga, 4-wheel vehicles (MPV, Trucks) deliver in all of Pampanga, and Trucks can even go up to Metro Manila via long-distance delivery. Motorcycle delivery, on the other hand, can only be done within Angeles, Mabalacat, and San Fernando, Pampanga.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges, and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

Once an order has been successfully matched, you will see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

You may also click the "Chat" button to use the in-app chat feature to talk with the driver directly to reconfirm the delivery time.

Lalamove operates 24/7 to best serve your needs. We specialize in on-demand delivery and same-day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, any time of the day.

Yes, you may have the recipient pay the order if the payment method is cash. On the Select Payer option, just simply choose a recipient. Please ensure to inform the recipient ahead of time.

You may also use the "Chat" button to use the in-app chat feature to talk with the driver and confirm the arrangement directly.

We do provide a help-to-buy service and charge based on the total purchase amount below：

Motorcycle: Maximum of ₱2,000 and Fee of ₱50

200kg or Sedan: Maximum of ₱5,000 and Fee of ₱100

You may also click the "Chat" button to use the in-app chat feature to talk with the driver to confirm the purchase arrangement and details directly.

Simply go to https://web.lalamove.com/ and log in to your account. You will then be able to make an order from there!

Our customer service times are as follows:

Monday - Sunday: 6am - 10pm

Follow the steps to place an order:

1. Input the address for pick-up and drop-off. You may choose to make it an immediate order or a scheduled order based on your needs.

Immediate order: The driver will pick up the delivery in 30 minutes.

Scheduled order: You may select the pick-up time which is from 30 minutes up to 30 days.

If you need to add multiple stops, simply click on the "+ Add Stop" button to add up to 20 stops in the same order.

2. Select the vehicle type. Evaluate the size of your delivery and select the vehicle type you want. If you're unsure of the capacity of each vehicle type, click the information button on the top right corner for the details.

3. Select any additional service. You may also request add-on services (Lalabag, Purchase Service, etc.) based on your needs.

4. Add in any reference and confirm the booking. If there is any reference information you may want to provide to the driver, you may add it on the next page! Confirm the contact information and select your payment method. If you have a promo code or a discount coupon, you may also add it there. Once everything is good to go, just click "Place order" and we will match you with a driver. Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.

Mobile App

To schedule an order, just click the "Pick-up time" on the order placing page and select "Later". You will then be able to choose the pick-up time from 30 minutes after or up to 30 days away.

Web

To schedule an order, simply click the “Scheduled" button after putting the order details. You will then be able to select the pick-up time from 30 minutes after or up to 30 days away.

Once an order is booked, you may click the "Chat" button to use the in-app chat feature to talk with the driver directly for any inquiries.

Simply click the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Once an order is booked, you may click the "Chat" button to use the in-app chat feature to talk with the driver directly for any inquiries.

If you have a favorite saved in your account, you may request your favorite driver to pick up your order first. However, if none of your favorite drivers are online or available, your order may be picked up by another driver.

Mobile App

On the "Add more details" page, turn on the "Favorite drivers first" button and your order will be seen by them first.

Web

Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field. Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.

Once you are matched with a driver, you will see the details of the driver. Your driver will also contact you via phone call to confirm the information. Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile App

Under the driver details, you may click on the "Chat" or "Call" button to use the in-app chat to talk with the driver or call them directly.

Web

You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via text or call.

Same as how to contact my driver.

Once an order has been successfully matched, you will see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.

You can check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.

Each status shows the status of the delivery in real-time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick-up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

You may share the order with the recipient on the order page.

Mobile App

Click the "Share" button on the order page and the recipient will receive real-time tracking of the delivery.

Web

Click on the "Track Order" button on the order page and the recipient can receive real-time tracking of the delivery.

For the driver to help load and unload the goods to the vehicles, you may request this via the Add-on service. You can check the price list under Additional Services at https://www.lalamove.com/en-ph/all-delivery-pricing-detail?hsLang=en-ph.

You may also click the "Chat" button to use the in-app chat feature to confirm with the driver directly.

We care about your delivery experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate the driver at a later time, simply go back to the order details page on the app or the order details panel on the website.

To change the driver, just click on the icon on the top right corner of the order page on the app or under the driver card on the web, and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver. Please note that you are only able to unassign the driver once for each order. It is also recommended that you use the "Chat" button for the in-app chat feature to communicate the cancellation with the driver in advance.

Go to the "Settings" and click the "Enable digital signature" button. Once enabled, the delivery will require the recipient to sign after receipt

There is no maximum number of orders per day! You may place as many orders as you want every day!

If you would like to check on the photos uploaded by the driver, click on the order details page on the app or the order details panel on the website. You will be able to see pictures uploaded under the Drop Off location.

To edit an order, click the icon at the top right corner of the order page and select "Edit order" from the menu on the app, or the edit icon under the route section on the web.

You may edit the drop-off location, recipient details, and notes to the driver. Price changes will be subject to location updates. Please note that you are only allowed to edit once.

You may also click the "Chat" button to use the in-app chat feature to confirm with the driver directly regarding the edits.

To change the driver, just click the icon on the top right corner of the order page on the app or under the driver card on the web, and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order. It is also recommended that you use the "Chat" button for the in-app chat feature to communicate the cancellation with the driver in advance.

For orders that are not yet matched with a driver, you can cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner of the app (bottom right corner for the website).

For immediate orders that have been matched with a driver, you have up to 5 minutes to cancel your order.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick-up time after it has been matched.

If you wish to cancel the order after the 5-minute period, please contact our Customer Service Team to do so.

Please note that cancellation fees may be applied after this timeframe. It is also recommended that you use the "Chat" button for the in-app chat feature to communicate the cancellation with the driver in advance.

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 5 minutes after matched with a driver.
Scheduled Orders: 45 minutes before scheduled pickup time.

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

When selecting your vehicle, you will be able to see the additional services you can request and the cost associated next to it.

Yes, there are Parking and Toll fees

For parking, the driver will attempt to look for free parking first and if there is none, the driver will inform you ahead to discuss the additional fee.

For toll fees, some routes includes tollways since it is one of the shortest routes. The driver will inform you of the toll fee.

If you are not willing to pay for toll fee, CS will reroute the booking to a non-toll way route and advise you of the new booking rate. If you still do not agree, the order will be cancelled.

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the ongoing demand and supply and implement this surcharge and it will be automatically reflected in your bill.

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order:

You may select your payment method on the order confirmation page.

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top-up plans listed on the top-up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

You may add a coupon to the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page.

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for a refund, you can no longer use cashless transactions until the refund is complete. If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10 - 45 banking days depending on your card provider.

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts. To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend a receipt or download the PDF.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF. Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance.

1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app

Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting.

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in a priority fee to encourage drivers to pick up your order earlier.

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

In case you face any issues with the ongoing delivery and are unable to settle with the driver, please contact our Customer Service team.

If your order is still not completed, you may click the "Chat" button to use the in-app chat feature to talk with the driver directly and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation.

If you are a corporate customer, you might be eligible to Goods Protection and claim for your delivery goods. Learn more about how to claim. 

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm.

You may click the "Chat" button to use the in-app chat feature to talk with the driver directly. Should you require further assistance, please reach out to your Customer Service Team.

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

The Driver usually contacts the recipient upon arrival to confirm drop-off, please pay attention to calls when the driver is near. You may click the "Chat" button to use the in-app chat feature to talk with the driver directly.

If the driver is unable to drop off, please contact the driver to provide the next steps. Should you need additional assistance, please contact our customer service team.

Qualified corporate customers are eligible to claim for damaged or lost goods within 7 days of delivery completion.

Find out more about our Goods Protection policy, and terms and conditions. For further inquiries, please contact your account manager. 

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for your to verify and update your password

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

The size limit varies depending on the vehicle type you chose. Please refer to the size and weight limitations indicated in the app.

For Android, you may turn on/off in the device settings page.
For iOS, you may turn on/off in App settings page.

However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have.

To sign up for an account, simply click on the "Don't have an account?" button on the sign-in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.

To change the app language, simply go to "Settings" and click on Language. You may change to the language that is available for your region.

To update your corporate account information, please reach out to your Customer Service Team.

Unfortunately, we do not deliver passengers or living things, like pets (except for plants). We do not deliver chemicals or dangerous goods. As defined under existing Philippine Laws, unsecured flammable objects or items which could endanger the safety and wellbeing of our partner drivers, illegal or contraband items which shall include alcohol in cases of alcohol ban, and jewelry.

Please reach out to us via the in-app chat for any queries on items that can and cannot be delivered. Other than that, we deliver almost everything else.

Madali lang sumali sa Lalamove! Mag-sign up lang dito, i-download ang Lalamove Driver App, mag-training, at pwede ka nang magsimula. Mapa-fulltime man o part-time, pwede dito sa Lalamove!

Pwede kang kumita ng malaki sa Lalamove, Bossing at nakadepende ito sa sipag at diskarte mo!

Para malaman ang buong detalye, basahin ito.

Step 1: Mag-sign up sa form na ito.

Step 2: Mag-register sa Lalamove Driver app sa Android o iOS.

Step 3: I-upload ang mga requirements

Step 4: Mag-training: Virtual Training

Step 5: Hintayin na ma-verify, at pwede ka nang kumita sa pagkuha ng delivery service jobs!

Sinisikap ng Lalamove team na mag-verify ng delivery driver applications sa pinakamabilis na panahon. Pero nakadepende pa rin ito sa dami ng application na aming natatanggap.

Karaniwang umaabot ng 1-2 linggo ang pag-process.

Pagkatapos mag-sign up at mag-register sa Lalamove Driver app, ihanda ang sumusunod na requirements para maging Lalamove Partner Driver:

Motorcycle

• Valid Professional Driver's License
• Vehicle Certificate of Registration
• Vehicle Official Receipt
• NBI, Police, o Barangay Clearance (no derogatory records)
• Picture ng likod ng sasakyan
• Picture ng plate ng Vehicle
• Profile picture

4-Wheels (Sedan, MPV, Pick-up, o Truck)

• Valid Professional Driver's License
• Vehicle Certificate of Registration
• Vehicle Official Receipt
• NBI, Police, o Barangay Clearance (no derogatory records)
• Truck for Hire permit (para sa mga may truck vehicles)
• Picture ng likod ng sasakyan
• Profile picture
  

Kung hindi sa'yo nakapangalan ang Vehicle OR/CR, kailangan mong mag-submit ng supporting documents tulad ng Letter of Authorization o Notarized Deed of Sale.

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga sensitibong impormasyon.

Nandito ang Lalamove Automotive para tulungan kang makakuha ng auto loan at iba pang benepisyo para makakuha ka ng sasakyan na pwedeng gamitin sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Isang sasakyan lang ang pwedeng i-register sa kada Driver. Pero pwedeng mag-apply sa Lalamove Fleet Management Program ang mga operator o owner na mayroong isa o higit pang mga sasakyan.

Matutulungan ka ng Lalamove Automotive makakuha ng auto loan at iba pang benepisyo para makakuha ng sasakyan na pwede mong gamitin para kumita sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Isang Driver account lang ang pwedeng i-register sa iisang sasakyan.

Pwedeng panoorin ang Virtual Training (na tatagal ng 5 minuto) sa iyong Lalamove Driver app pagkatapos sagutan ang Personal Info at Vehicle Info.

Walang bayad para maging Lalalmove Partner Driver pero kailangan ng magbayad ng Cash Bond. 

Ang Cash Bond mo ay hindi bayad para sa membership sa Lalamove. Huwag mag-alala dahil ito ay refundable sa oras ng platform withdrawal ng isang Partner Driver, depende sa balanseng hindi pa nagagamit o nakakaltasan sa panahanong nagserbisyo sa Lalamove.

Tingnan ang specified amount ng Cash Bond per vehicle type:

Ang Cash Bond ay mahihahalintulad sa Liability Insurance na kung saan saklaw ng nasabing bond ang mga sumusunod na pananagutan tulad ng:

• Nasirang/nawalang item
• Paglabag sa Code of Conduct

Ang Cash bond mo ay hindi bayad para sa membership sa Lalamove. Huwag mag-alala dahil ang Cash Bond ay refundable sa oras ng Platform Withdrawal ng isang Partner Driver, depende sa balanseng hindi pa nagagamit o nakakaltasan sa panahanong nagserbisyo sa Lalamove.

1. Buksan ang iyong Lalamove Driver App.

2. Pumunta sa Pickup tab at i-click ang Offline para maging On Duty at makita ang available orders o bookings.

3. Pumili ng booking na gusto mong tanggapin.

• Ang Orange order ay 'Immediate Order' at kailangang mai-deliver agad.
• Ang Blue order ay 'Scheduled Order' at maaaring i-deliver sa itinakdang schedule.

4. I-slide ang arrow sa Start Now (para sa 'Immediate Order') at Slide to Take Order (para sa 'Scheduled Order') para matanggap ang booking.

5. Congrats, Bossing! Nakuha mo na ang booking. Makikita mo rin sa Record tab lahat ng orders na Ongoing, Completed, at Cancelled.

Ang laman ng wallet mo o Wallet Balance ay kung saan pumapasok lahat ng kita mo mula sa pag-complete ng Credit Orders. Dito rin binabawas ang Convenience Fee ni Lalamove sa mga Cash Orders na na-complte mo, kaya maganda kung laging may laman ito para patuloy kang makatanggap ng orders.

Para mag-top up, pumunta sa Wallet > Top Up > Ilagay ang amount (minimum ₱100 at maximum ₱1,000) > Pumili ng Payment Method.

Ang nilagay mong amount sa pag-top up ay madadagdag sa Wallet Balance mo.

May 2 payment methods para mag-Top Up o lagyan ng laman ang iyong Wallet Balance:

1. Via GCash
2. Via Maya

Kapag ikaw ay may mission na sa'yong Lalamove Driver app, sundin lang ang mga sumusunod:

• Pumunta sa Mission tab ng Driver app.
• Basahin at i-review ang mga detalye ng mission tulad ng number of orders at rewards na pwedeng matanggap.
• Para makasali, i-click ang Join Now button sa Mission tab pagkatapos basahin ang Remarks na nakalagay dito.
  

Tandaan: Ang mga orders na papasok pagkatapos i-click ang Join Now at ang mga orders na mako-complete sa buong duration ng mission ang bibilangin.

Kapag natapos ang mission, pwedeng pindutin na agad ang Redeem button para matanggap ang rewards. Paalala: ito ay mag-eexpire pagkatapos ng 48 oras matapos ang mission duration kaya dapat na pindutin agad ang Redeem button.

1. Pumunta sa wallet tab at i-click ang e-wallet details.

2. Ilagay sa e-wallet information ang kinakailangang mga detalye.

3. Siguruhing tama ang Account Number at Account Name na ilalagay.

Kailangang dumaan sa KYC process ang account mo kahit na nilagay mo na ang mga impormasyon sa e-wallet details para hindi mag-fail ang cash-out request. Kapag nag-fail, may SMS kang matatanggap na kailangang sagutan ang mga link na nasa ibaba.

• GCash KYC Process - https://bit.ly/LLM-KYC
  

Kapag nakapag-fill up ka na ng form, ito ay ie-enrol sa GCash. Hintayin lamang ang SMS kapag KYCed na ang binigay mong number.

Kapag KYCed na ang iyong binigay na GCash number, pwede ka nang mag-request ng cash-out.

1. I-click ang cash out.

2. Ilagay ang amount kung magkano ang ica-cash out.

3. Ilagay ang password ng Lalamove Driver app mo para sa confirmation ng iyong cash out.

4. Hintaying lumitaw ang confirmation ng cash out mo.

Tandaan: Ang mga cash-out requests mula Monday to Thursday ay madi-disburse sa iyong GCash number kinabukasan habang ang requests mula Friday to Sunday ay sa susunod na Monday na madi-disburse.

Ex. Nag-cash-out request ng Monday, sa Tuesday mo ito matatanggap.

Para masabing valid Proof of Delivery, dapat ganito ang nakikita sa picture:

VALID PROOF:
• Malinaw na picture ng item(s) na dineliver, maliwanag, at dapat habang unloading process kinukunan.

• Malinaw na picture ng drop-off location ni customer.
- House number; kung wala, pwedeng


- Elevator document with address; kung wala, pwedeng


-  Customer door (residential) o company logo (non-residential)

INVALID PROOF:
• Blurred picture ng location

• Zoomed-in o malabong picture ng item

• Pag ang picture ay walang kinalaman sa dineliver (walang connect sa dineliver)

• Selfie

• Nakatakip na camera

Pwede mag upload ang driver ng legitimate signature galing sa customer o kumuha ng Proof of Delivery pictures.

Oo, kailangan ng malinaw na picture ng dineliver na item(s) sa maliwanag na lugar habang inu-unload ito.

Dapat LAGING malinaw ang palatandaan ng drop-off location ng customer:

A. Kung sa residential area ka nag-deliver, dapat makita ang flat o unit number sa picture

B. Kung wala ang flat o unit number, pwedeng kunan nalang ng picture ang elevator documents na nakikita ang building address

C. Kung walang building address sa elevator document, pwedeng kunan nalang ng picture na hawak ang item nang nakikita ang pinto ng customer sa background

D. Kung sa non-residential area ka nag-deliver o kahit anong building na hanggang reception lang ang pwedeng antayan, pwedeng picture nalang ng logo nila (e.g. hotel name) sa background

E. Hindi tatanggaping valid Proof of Delivery ang mga picture na hindi malinaw ang mga detalyeng kailangan sa drop-off location

Hindi. 'Wag kumuha ng mga litratong kita ang mukha ng customer pati ang loob ng kanilang bahay.

Sundan lang ang step-by-step guide para maipasa ang Proof of Delivery sa Lalamove App:

May lilitaw na maliit na pop-up sa itaas-kanang sulok na magsasabing kailangan mong mag-submit ng Proof of Delivery bago mag order complete.

Pindutin lang ang isa sa dalawang options para ma-upload ang Proof of Delivery mo.

Saka i-upload ang kinuha mong picture at pindutin ang "Confirm Delivery" para ma-complete order.

Posibleng hindi naka on ang POD ng customer habang nag bu-book ng order.

Para sa Users: I-on ang POD feature sa iyong "Settings" tab.

Ang Chubb Personal Accident Insurance ay para sa lahat ng Active-Normal Lalamove Partner Drivers. Narito ang mga pamantayan para mag-quality sa Personal Accident Insurance:

1. I-report ang aksidente sa:

• Lalamove PH hotline - (02) 8888-5252 or In-App Live Chat
• Chubb hotline - (02) 8849-6000
• Chubb emamil address - A&HClaims.ph@chubb.com

2. Kumpletuhin ang claims form at requirements.

3. Ipasa ang claims form at requirements sa Chubb o Lalamove.

4. Abangan ang tawag, SMS, o email mula kay Chubb o Lalamove tungkol sa status ng claim mo.

5. Papasok ang benepisyo sa GCash account mo kapag approved na ng Chubb ang claim.

Ilan sa mga benefits na pwede mong matanggap bilang Lalamove Partner Driver ay discounts sa fuel, healthcare, insurance, vehicle maintenance, vehicle gears at accessories, at financial assistance sa pagbili ng motorcycle o sasakyan.

Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits, bisitahin ang page na ito: www.lalamove.com/panalomove

The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income! 

We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.

You can apply by logging in to http://www.lalamove.com/automotive and completing the sign-up form or by sending an email to autosales.manila@lalamove.com.  Our Sales Team will contact you within two (2) working days to discuss the details of the application.

Once you applied and got approved, you can enjoy the following program benefits:

• Personalized Loan Application Process
• Low down payment and flexible payment terms up to 60 months
• Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
• Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).

All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.

Here are the list of loan requirements you need based on your income source:

For locally-employed:

• Valid government-issued ID with signature and photo of applicant
• Latest proof of billing (utility bills)
• Copy of Certificate of Employment (CoE) with compensation
• Latest Income Tax Return (ITR) or BIR 2316
• Latest three (3) months payslips

For self-employed / business owners:

• Valid government-issued ID with signature and photo of applicant
• Latest proof of billing (utility bills)
• Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
• Latest Income Tax Return (ITR)
• Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.

For those working abroad:

• Valid government-issued ID with signature and photo of applicant
• Latest proof of billing (utility bills)
• Latest Employment Contract
• For Seafarer/Seaman, must have latest Crew Contract
• Proof of remittance for the last three (3) months

Your loan application will be submitted to our bank and dealer partners for processing.  It will take 7-14 banking days to get a result.  You will be notified by our team regarding the status of your application.

to qualify for the truck loan is Php 30,000 for 1,000 kg and 2,000 kg trucks while Php 80,000 for 6-wheels.

Yes, the reservation fee is collected upon application.

No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks.  You may check the vehicle models by clicking this link.

Your truck will have the following features:

• Lalamove Automotive badges;
• LTFRB body markings;
• Front A/C for convenience and comfort

You will enjoy the following benefits once your truck is released.

1. Express Income (from on-demand deliveries, corporate clients, driver mission and sticker incentive)

2. Active Vehicle Operations Support (hassle-free driver registration & onboarding, LTFRB & DTI Permit Application Assistance and Lower Security Deposit)

3. Lalamove Freebies (auto shop perpetual discount, competitive vehicle insurance coverage, merchandise items, and many more!)

Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.

You will automatically become a Lala Auto Partner upon release of your truck.  We will assist you in the accreditation of your chosen Driver with Lalamove. 

Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.

No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.

No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point.  You will be able to see the order on your Driver App if you are close to the pick-up point.

You can earn up to Php 100,000 per month for small trucks and up to Php 170,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

Here is a list of requirements you will need when joining:

Fleet Requirements:

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

Yes. The Fleet Management portal works alongside the Lalamove Driver App

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact these numbers below to proceed:

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

If you have any further questions please contact the numbers below to proceed:

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Here is a list of relevant driver documents that will be requested upon registration:

- Driving License
- Letter of Authorization from Fleet Owner (Including ID and Signature of Owner)
- Background Check Document (NBI Clearance or Police Clearance or Barangay Clearance)

Please reach out to us at the numbers below for more details:

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

1. Click on the side menu found on the upper left corner
2. Look for REWARDS
3. Read the Terms & Conditions
4. Users must agree with the Terms & Conditions to be able to click “JOIN NOW”.
   
   

Points can be earned from the delivery transactions (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type.

Note: Miscallaneous Fees on top of the in-app computation is excluded from the point earning delivery transactions (e.g. Parking Fees, Toll Fees, Subdivision/Village Entrance Fees and TIP)

You may always check your accumulated points on the Rewards page of your Lalamove app or Web app.

Expiry of your earned points follows a rolling period of 18 months.