FAQs

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General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General

Save more with multi-stop deliveries!

Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
How to sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
I would like to deliver a large volume of orders

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.

Business Account
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Business Account
I would like the recipient to pay the order

Yes, you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop-off location. Please ensure that you have chosen cash as the payment method!

Business Account
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Business Account
How to issue order receipts?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Business Account
I would like Lalamove to issue receipts and tax invoices on behalf of my company

Yes, we may issue receipts and tax invoiced on behalf of your company. Simply contact our Customer Service Team and our team member will be able to process it for you.

Business Account
How to add teammates to my business account?

Simply contact your account manager and they will be able to add your teammates to have access to the corporate account

Business Account
How can different teammates access all order records?

Multiple users can be tagged under one corporate account, keeping everyone on the same page with transparent access to information.

Business Account
How to connect my company system with Lalamove via API?

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7! Simply reach out to your Account Manager and we can work together on connecting the API with your company!

Business Account
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Business Account
Which industry does Lalamove support?

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction, and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Business Account
What are the features that help boost my business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

Save more with multi-stop!

Our multi-stop feature allows merchants to drop off their goods at up to 20 different locations within one trip! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

Save more with less hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
What are the size and weight limits of delivery items?

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

Business Account
Do you provide a monthly statement?

Yes, once you’ve signed up for a Lalamove corporate account, we’ll furnish you with a monthly statement at the end of every month that tracks all your credit payments.

Business Account
Does Lalamove integrate with any E-commerce platform and offer an app/extension?

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Business Account
Which features are available for API integrations?

Our API features include:
1) Usable within Southeast Asia & Latin America
2) Seamless order placement from your backend system to ours
3) Place both point-to-point and multi-stop orders
4) Place orders immediately or schedule a pick-up time up to 30 days in advance
5) Instant quotation that shows the breakdown for the distance and delivery fees
6) Supports order cancellation
7) Obtain auto-update of delivery status easily and promptly through Webhook
8) ShareLink to share delivery status updates to 3rd party
9) Instant driver matching
10) Retrieve real-time driver location
11) Easy self-registration to use our API
12) Proof of delivery (POD)
13) Corporate Fleet to manage 'Favorite Drivers Only' and 'Favorite Fleet First'

Business Account
Can your API handle multi-stop orders?

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Business Account
Will I be notified when there is an order status change via API?

Our API is able to proactively provide status updates with Webhook - a feature that enables notifications for you whenever there is a key event so you can receive information easily, effortlessly, and promptly. Currently, we notify you for 4 different events : When the order status changes ; When the wallet balance changes ; When the order amount is adjusted (eg. tips, fee adjustments) ; When the same order is re-submitted.

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
Is there a way to keep track of my goods during transit?

With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

Business Account
Is there someone I can reach out to for technical support?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

General
What are the service coverage areas?

In the Greater Manila Area, Lalamove delivers within Metro Manila. From Los Baños, Laguna down south, Paombong, Bulacan to the North, and until Angono and Gen. Rodriguez, Rizal to the East.

In Cebu, Lalamove delivers within Cebu City, including from Carcar to Danao, and can now move items within West Cebu, specifically in Balamban, Toledo, and Pinamungajan.

In Pampanga, 4-wheel vehicles (MPV, Trucks) deliver in all of Pampanga, and Trucks can even go up to Metro Manila via long-distance delivery. Motorcycle delivery, on the other hand, can only be done within Angeles, Mabalacat, and San Fernando, Pampanga.

General
What is the total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

General
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialize in on-demand delivery and same-day courier service, matching you with nearby drivers in just a matter of seconds.

Use Lalamove to handle all your express and urgent deliveries, any time of the day.

General
I would like the recipient to pay the order

Yes, you may have the recipient pay the order. Simply indicate in the remarks to tell the driver that the amount will be collected at the drop-off location. Please ensure that you have chosen cash as the payment method!

General
I would like the driver to help me buy and deliver goods

We do provide a help-to-buy service and charge based on the total purchase amount below:

Motorcycle Max Php 2000 and Fee Php 50
200kg or Sedan Max Php 5000 and Fee Php 100

General
How to place an order on the web application?

Simply go to https://web.lalamove.com/ and log in to your account. You will then be able to make an order from there!

General
What is Lalamove's Customer Service's hours?

Our customer service times are as follows:

Monday - Sunday: 6am - 10pm

Making an Order
How to place an order?

Follow the steps to place an order:

1 - Input the address for pick up and drop off

You may choose to make it as an immediate order or a scheduled order based on your needs
- Immediate order: Driver will pick up the delivery in 30 minutes
- Scheduled order: You may select the pick up time which is from 30minutes up to 30 days

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 20 stops within the same order

2 - Select the vehicle type

Evaluate the size of your delivery, and select the vehicle type your want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details

3 - Select any additional service

You may also request for add-on services (such as adding a thermal bag, Help Buy service etc) based on your needs

4 - Add in any reference and confirm the booking

If there are any reference information you may want to provide to the driver, you may add it in the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Once everything is good to go, just click on "Place order" and we will match you with a driver.

Making an Order
How to schedule an order?

To schedule an order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick-up time from 30 minutes after up to 30 days away.

Making an Order
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Making an Order
How can my favourite driver pick up my order?

If you have a favorite saved in your account, you may request your favorite driver to pick up your order first.

To do so, at "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by your favourite driver first. However, if none of your favorite driver is online or available, your order may be picked up by another driver.

Making an Order
How to contact the driver?

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call for confirmation.

Should you want to reach out to the driver again, underneath the driver details you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Making an Order
How to check user and driver chat in the app?

Same as how to contact my driver.

Making an Order
How long will the driver take to arrive at the pickup location?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Making an Order
How to check delivery status?

You will be able to check the location of the driver via the order page of the app. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Making an Order
What are the delivery status?

Each status shows the status of the delivery in real-time. Some of the statues that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick-up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

Making an Order
How can the recipient get status updates of the delivery?

You may share the order with the recipient on the order page. Simply click on the "Share" button on the order page and the recipient may receive real-time tracking of the delivery.

Making an Order
I would like the driver to help me with loading or unloading the goods

In order for the driver to help load and unload the goods to the vehicles, you may make this request via the add-on service.

The price for the moving service will be quoted by the driver.

Making an Order
How to rate the driver?

We care about your delivery experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate the driver at a later time, simply go back to the order page.

Making an Order
How to change the driver rating?

If you would like to rate the driver at a later time, simply go back to the order page and click on the pencil icon next to the rating.

Making an Order
How to get a digital signature proof for the order?

Simply go on to the settings page of the app and enable the "Enable digital signature" button. Once enabled, the delivery would require the recipient to sign after receipt.

Making an Order
What is the maximum number of orders per day / week / month?

There is no maximum number of orders per day! You may place as many orders as you want every day!

Making an Order
How to check the item photo uploaded by driver in the app?

To request for the photo that was uploaded by the driver, you may contact our Customer Service.

Order Edit and Cancellation
How to edit the order?

To edit an order, click the icon at the top right corner of the order page and select 'Edit order' from the menu. You may edit the drop-off location, recipient details, and add or remove stops. Price changes will be subject to location updates.

Order Edit and Cancellation
How to change the driver?

To change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

Please note that you are only able to unassign the driver once for each order.

Order Edit and Cancellation
How to cancel the order?

For orders that are not yet matched with a driver, you will be able to cancel the order anytime by clicking "Cancel Order" on the order page via the button on the top right corner.

For immediate orders that have been matched with a driver, you may cancel your order up to 5 minutes since the match.

For scheduled orders, you may cancel up to 45 minutes before the scheduled pick-up time after it has been matched.

If you wish to cancel the order after the 5 minute period, please contact our Customer Service Team to do so. Please note that cancellation fees may be applied after this timeframe.

Order Edit and Cancellation
Are there any cancellation fees?

If the delivery has been confirmed by the driver and a cancellation is made while the driver is on the way to the location or when the driver has already reached the location, 50% of the order fee charge will be applied.

Order Edit and Cancellation
Why can't I cancel my order?

You can only cancel your order within the grace period. If you wish to cancel your order after that, please contact our Customer Service Team for assistance. Please note that cancellation fees may be applied.

Grace period:
Immediate Orders: 5 minutes after matched with a driver.
Scheduled Orders: 45 minutes before scheduled pickup time.

Order Edit and Cancellation
Why can't I edit my order?

You can only edit your order before the driver has arrived at the pick up location. If you wish to edit your order after that, please contact our Customer Service Team for assistance.

Fees and Payment Methods
What additional services require extra fees?

When selecting your vehicle, you will be able to see the additional services you can request and the cost associated next to it.

Fees and Payment Methods
Are there any parking and toll fees?

Yes, there are Parking and Toll fees

For parking, the driver will attempt to look for free parking first and if there is none, the driver will inform you ahead to discuss the additional fee.

For toll fees, some routes includes tollways since it is one of the shortest routes. The driver will inform you of the toll fee.

If you are not willing to pay for toll fee, CS will reroute the booking to a non-toll way route and advise you of the new booking rate. If you still do not agree, the order will be cancelled.

Fees and Payment Methods
What are the delivery fees?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

You can find a simple guide here and more detailed pricing information here.

Fees and Payment Methods
What is a Peak Hours surcharge?

Peak Hours Surcharge will be added during peak hours to increase the chance of your order being matched during peak hours. Lalamove will evaluate the ongoing demand and supply and implement this surcharge and it will be automatically reflected in your bill.

Fees and Payment Methods
What are the payment methods?

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.

You may also use the following online payment methods to settle your order:

You may select your payment method on the order confirmation page.

Fees and Payment Methods
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet

Fees and Payment Methods
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top-up plans listed on the top-up screen.

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request

Coupons and Promotion
How to use a Lalamove coupon or promo code?

You may add a coupon to the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page.

Fees and Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Fees and Payment Methods
How to withdraw money from my Lalamove wallet?

To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for a refund, you can no longer use cashless transactions until the refund is complete. If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10 - 45 banking days depending on your card provider.

Fees and Payment Methods
How to get e-receipts for the order?

Activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts. To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend a receipt or download the PDF.

Fees and Payment Methods
I did not receive the e-receipt

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF. Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance.

Fees and Payment Methods
How to get a tax invoice for the order?

1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app

Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery

Fees and Payment Methods
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting.

Order Issues
I cannot find a driver

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in a priority fee to encourage drivers to pick up your order earlier.

Order Issues
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Order Issues
I faced an issue with the ongoing delivery

If you face any unforeseen issues with the ongoing delivery and unable to settle with the driver, please talk to our Customer Service Team.

Order Issues
My order is still not completed

If your order is still not completed, please contact the driver first and ask for an update on the delivery status. If you are unable to contact the driver or there are other issues, you may contact our Customer Service Team.

Order Issues
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectation. Please contact our Customer Service Team for further assistance.

Order Issues
My delivery goods got damaged

We are sorry that your experience on our platform was not up to your expectation. Please kindly provide us with relevant proof for our further investigation.

Order Issues
My driver did not follow the suggested route on the map

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

Order Issues
What should I do if my driver is unresponsive?

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.

Order Issues
Why is my driver requesting for additional charges

The charge noted in the bill of the order page shall be the charge to be paid. If there are any additional charges that were not agreed by both parties, please contact our Customer Service Team for further assistance.

Order Issues
What happens when driver cannot drop-off?

Driver usually contacts the recipient upon arrival to confirm drop-off. Please pay attention to calls when the driver is near. If the driver is unable to drop-off, please contact driver to provide next steps. Should you need additional assistance, please contact our customer service team.

Profile and Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for your to verify and update your password

Profile and Account
How to reset my password?

To change your password, go to Settings and click change password. Follow the steps according to the prompts.

Profile and Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Goods and Size Limits
What are the size limits of delivery items?

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation.

Profile and Account
How to turn off app notifications?

For Android, you may turn on/off in the device settings page.
For iOS, you may turn on/off in App settings page.

However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have.

Profile and Account
How to register an account?

To sign up for an account, simply click on the "Don't have an account?" button on the sign-in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.

Profile and Account
How to change the app language?

To change the app language, simply go to "Settings" and click on Language. You may change to the language that is available for your region.

Profile and Account
How to edit corporate account details (address, tax ID,...)?

To update your corporate account information, please reach out to your Customer Service Team.

Goods and Size Limits
What are the goods Lalamove would not deliver?

Unfortunately, we do not deliver passengers or living things like pets(except for plants). We do not deliver chemicals or dangerous goods as defined under existing Philippine Laws, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners, Illegal or contraband items which shall include alcohol in cases of alcohol ban and pieces of jewelry. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.

Other than that, we deliver almost everything else!

General
Paano sumali sa Lalamove? Pwede bang part-time?

Madali lang sumali sa Lalamove! Mag-sign up lang dito, i-download ang Lalamove Driver App, mag-training, at pwede ka nang magsimula. Mapa-fulltime man o part-time, pwede dito sa Lalamove!

General
Magkano ang kita sa Lalamove?

Pwede kang kumita ng malaki sa Lalamove, Partner at nakadepende ito sa iyong sipag at diskarte!

Para malaman ang buong detalye, basahin ito.

General
Ano ang process para maging Lalamove Partner Driver?

Step 1: Mag-sign up sa form na ito

Step 2: Mag-register sa Lalamove Driver app sa Android o iOS.

Step 3: I-upload ang mga requirement

Step 4: Mag-training: Virtual Training

Step 5: Hintayin na ma-verify, at pwede ka nang kumita sa pagkuha ng delivery jobs!

General
Gaano katagal ang process para maging Lalamove Partner Driver?

Sinisikap ng Lalamove team na mag-verify ng Partners sa pinakamabilis na panahon. Pero ito parin ay nakadepende sa dami ng application na aming natatanggap.

Karaniwang umaabot ng 1-2 linggo ang pag-process.

Vehicle
Hindi kasama sa listahan ang sasakyan ko. Paano ako makakasali sa Lalamove?

Nandito ang Lalamove Automotive para tulungan kang makakuha ng auto loan at iba pang benepisyo para makakuha ka ng sasakyan na pwedeng gamitin sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Vehicle
May higit sa isa akong sasakyan. Pwede ko ba silang ilagay sa Driver profile ko?

Isang sasakyan lang ang pwedeng i-register sa kada Driver.

Vehicle
Pwede ba akong sumali sa Lalamove ng walang sasakyan?

Matutulungan ka ng Lalamove Automotive makakuha ng auto loan at iba pang benepisyo para makakuha ng sasakyan na pwede mong gamitin para kumita sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Vehicle
Pwede bang gamitin namin ng kakilala ko ang parehong sasakyan sa magkaibang account?

Isang Driver account lang ang pwedeng i-register sa iisang sasakyan.

Documents
Ano ang requirements para maging Lalamove Partner Driver?

Pagkatapos mag-sign up at mag-register sa Lalamove app, i-handa ang mga sumusunod na requirements para maging Lalamove Partner Driver:

- Professional Driver's License
- NBI Clearance
- OR / CR / Deed of sale
- Picture ng plate ng Vehicle
- Picture ng harap ng Vehicle
- Picture ng side ng Vehicle
- Profile picture

Documents
Magiging ligtas ba ang isu-submit kong requirements?

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga sensitibong impormasyon.

Training
Paano ako makakapag-reschedule ng training?

Para sa Online Virtual Training, gamitin lamang ulit ang link na ibinigay upang makapagtake ng training. Kapag on-site training reschedule , magsesend ang aming team ng SMS upang itanong ang preferred date kung saan kayo available na makapagtraining.

Training
Ano ang pinagkaiba ng Virtual Training sa In-Person Training?

Para masigurado ang kaligtasan ng mga nagnanais na maging Partner Driver, hatid ng Lalamove ang mas pinadali at pinaligtas na Virtual Training. Gamit ito, di mo na kailangang pumunta pa sa opisina ng Lalamove.

Aming ise-send ang link ng Virtual Training matapos niyong mag-sign up. Dito namin ituturo ang mga proseso ng pag-dedeliver bilang Lalamove Partner Driver.

Payment
May bayad ba para maging Lalamove Partner Driver?

May ₱2000 na cash bond para maging motorcycle Partner Driver, at ₱3000 cash bond naman para maging 4-Wheel Partner Driver (MPV/Truck).

Payment
Bakit may deposit/cashbond para maging Lalamove Partner Driver?

Ang Cash Bond ay mahihahalintulad sa Liability Insurance na kung saan saklaw ng nasabing bond ang mga sumusunod na pananagutan tulad ng:

  • nasirang/nawalang item
  • Paglabag sa Code of Conduct

Ang iyong Cash bond ay hindi bayad para sa membership sa Lalamove. Huwag mag-alala dahil ang Cash Bond ay refundable sa oras ng platform withdrawal ng isang Partner Driver, depende sa balanseng hindi pa nagagamit o nakakaltasan sa panahanong nagserbisyo sa Lalamove.

Payment
Paano ko makukuha ang kita ko mula sa Lalamove?

Buksan ang iyong Lalamove Driver App at sundin ang mga steps na ito

  • I-click ang My Wallet at pindutin ang Cash out
  • Ilagay ang iyong bank account/GCash account
  • I-input ang mga detalye ng iyong bank account/GCash account
  • I-input ang amount na nais mong i-cashout
  • Sundan ang confirmation process

Matatanggap mo ang cashout sa iyong bank account/GCash account sa susunod na working day. Patuloy lang na kumuha ng booking para lalo pang lumaki ang iyong kita sa delivery!

Payment
Paalala tungkol sa Cashout Request

Kung naka-biyahe na kayo at para sa mas mabilis na cashout, kailangan muna dumaan ang iyong GCash account sa proseso na tinatawag na KYC o Know Your Customer. Ito ay para ma-register namin ang iyong GCash account sa aming system. Hanggat maaari, gamitin ang iyong personal na GCash account sa pag register para mas mapabilis ang proseso ng KYC ng iyong account.

Partner Rewards Program
Lahat ba ng Lalamove Partner Drivers ay makakatanggap ng libreng Personal Accident Insurance mula sa Chubb?

Kada buwan, mabibigyan ng libreng Personal Accident Insurance ang mga sumusunod na Lalamove Partner Drivers: 

  • Partner Drivers na nakakumpleto ng minimum:
    - 12 orders para sa mga taga-Manila;
    - 4 orders para sa mga taga-Cebu; 
    - At 1 order para sa mga taga-Pampanga. 
  • Star Drivers

 

Partner Rewards Program
Ano ang requirements at proseso sa pag-claim ng libreng Personal Accident Insurance mula sa Chubb?

Step 1: I-report ang aksidente alinman sa mga sumusunod na tanggapan:

  • Chat Live Support
  • Lalamove PH hotline - (02) 8888-5252 or Chubb hotline - (02) 8849-6000
  • Chubb email address - A&HClaims.ph@chubb.com

 

Step 2: Makikipag-ugnayan ang Lalamove sa’yo para sa mga kinakailangang requirements. Huwag kalimutang sagutan ang claim form mula sa link na ito: bit.ly/Chubbrequirements at i-submit ang kumpletong requirements sa email na ibibigay sa’yo.

Step 3: Ipo-process at iva-validate ng Chubb ang lahat ng requirements para sa disbursement ng claim.

Partner Rewards Program
Ano ang Panalomove Driver Benefits na pwede kong matanggap?

Ilan sa mga benepisyong maaari mong matanggap ay discounts sa fuel, healthcare, insurance, vehicle maintenance, vehicle gears at accessories, at financial assistance sa pagbili ng motorsiklo o sasakyan. 


Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits ay bisitahin ang page na ito: www.lalamove.com/panalomove

Star Driver Program
Kailan ko matatanggap ang rewards bilang isang Manila o Cebu Star Driver?
  • Php 200 Star Driver Bonus - Matatanggap kada ikalawang linggo ng buwan.

  • Php 5,000 Additional One-time Accident Benefit - Accident assistance na matatanggap kapag lumagpas na ang iyong total medical expense sa insurance limit. Isang beses kada taon lamang ito maaaring i-avail.

  • Lalamove Branded Merchandise - Ito ay iaanunsyo isang linggo matapos ang Quarterly Star Drivers Recognition

  • Cash Bonus - Ang cash bonus ay ibinibigay sa mga Star Drivers awardees. Ito’y matatanggap sa mismong araw ng Star Drivers Recognition.

    Ang mga qualified Partner Drivers ay makakatanggap ng SMS mula sa LalaPerks para sa kabuuang detalye ng mga nabanggit na benepisyo.

Star Driver Program
May Star Driver Program ba ang mga Partner Drivers sa Pampanga?

Mayroon! Ang tawag sa kanila ay mga Top Drivers. Sila ang top three (3) sa kada vehicle type na may pinakamataas na revenue gawa ng completed Lalamove orders.

Ang mga Top Drivers ay makakakuha ng higher coverage sa kanilang mga insurance at cash bonus na matatanggap nila sa mismong araw ng Star Drivers Recognition.


Star Driver Program
Tuwing kailan nagkakaroon ng Star Driver Missions? Saan ko ito makikita?

Para sa mga Manila Star Drivers:

1. Tuwing kailan nagkakaroon ng Star Driver Missions? Saan ko ito makikita?
Ang Star Driver Missions ay binubuo ng apat (4) na weekly incentive na nagsisimula tuwing Lunes at nagtatapos tuwing Linggo. Ito ay makikita sa MISSION feature sa Lalamove app.

2. Paano ko malalaman na may Star Driver Mission?
Bago magsimula ang missions, makakatanggap ng SMS at push notification ang mga Star Drivers na qualified.

Star Driver Program
Paano sumali sa Star Driver Missions?
Pumunta lamang sa Lalamove app, pindutin ang MISSION,  at mag-JOIN sa STAR DRIVER MISSION.


Ang bawat Star Driver Mission ay binubuo ng Copper, Bronze, Silver, at Gold challenge na may hatid na panalong rewards!

Bida Best Partner
Star Driver ako sa loob ng 12 buwan. Maaari ba akong maging Bida Best Partner?

Para sa Manila Bida Best Partners:

Maaari kang maging Bida Best Partner kung ikaw ay Star Driver sa loob ng magkakasunod na labindalawang (12) buwan sa Manila.

Bida Best Partner
Kailan ko matatanggap ang rewards bilang isang Bida Best Partner?

Para sa Manila Bida Best Partners:

Matatanggap mo ang iyong rewards sa loob ng isang buwan matapos i-anunsyo ang iyong pagiging Bida Best Partner. Maghintay ng mensahe mula sa LalaPerks para sa pag-claim ng iyong rewards.

Bida Best Partner
Maaari ko bang ibigay o ipangalan sa aking magulang, asawa, o anak ang rewards na aking matatanggap?

Para sa Manila Bida Best Partners:

Hindi maaaring ibigay o ipangalan sa iyong magulang, asawa, o anak ang rewards na iyong matatanggap. Ang natatanging reward na maaari mong ibahagi o ipangalan sa iyong magulang, asawa, o anak ay ang Konsulta MD Partner Annual Plan na talagang nakalaan para sa iyong dependent.

Bida Best Partner
Ano ang inclusions ng bawat reward na aking matatanggap?

A) Konsulta MD Partner Annual Plan

- 12 Buwan na Membership sa Konsulta MD
- FREE Unlimited Voice Consultations sa loob ng isang taon
- Mayroong 24 Video Consultations sa loob ng isang taon
- Maaaring magamit sa pangangailangan tulad ng e-Prescription, e-Laboratory Request, e-Medical Certificate
- Access sa iba pang Partner Benefits
- Hanggang sa dalawang miyembro ng pamilya ang pwedeng gumamit

Para sa karagdagang impormasyon: https://konsulta.md/#health-plans

B) Maxicare EReady Platinum Card 
- One-time coverage na up to Php 15,000 (para sa emergency cases lamang)
- Insurance with Accidental Death, Dismemberment & Disablement up to ₱50,000
- 24/7 TeleConsult
- 10% discount sa Metro Dental services
- Exclusive discounts mula sa Maxicare Lifestyle Partners
- Access sa lahat ng Maxicare-affiliated hospitals nationwide

List of Maxicare-affiliated hospitals: https://www.maxicare.com.ph/#care-center

C) AAP Membership 

Motorcycle Membership Plus
- Accidental Death & Disablement (AD&D) except motorcycling risk worth Php150,000
- Accidental Medical Reimbursement (AMR) worth Php 20,000
- Accidental Death & Disablement due to motorcycling risk worth Php 20,000
- LTO Registration Renewal Assistance 
- Exclusive Discounts from the AAP Partnership Program

Membership Lite 
- Two (2) non-towing interventions per year (flat tire change, battery boosting, fuel provision, and minor technical repairs) 
- Personal Accident Insurance worth Php 200,000
- Accidental Medical Reimbursement worth Php 20,000
- LTO Vehicle Registration Assistance
- Partner Establishment Discounts
- 24/7 Ambulance Service (outsourced) discounted rate and consumables

D) PHP 2,000 Vehicle Maintenance Voucher
Gamitin ang voucher na ito para bawas ang gastos sa pag-maintain ng iyong sasakyan o motor gaya ng change oil, wheel alignment, wheel balancing, at iba pa.
Bida Best Partner
Gaano katagal ang validity ng bawat reward na aking matatanggap?
  • Konsulta MD Partner Annual Plan - 1 taon
  • Maxicare EReady Platinum Card - 1 taon
  • AAP Membership - 1 taon
  • Php 2,000 Vehicle Maintenance Service Voucher - 6 buwan
Bida Best Partner
May kailangan ba akong bayaran sa mga rewards na aking matatanggap?

Wala, dahil ang rewards na iyong matatanggap ay regalo ng Lalamove bilang pasasalamat sa’yong sipag at tiyaga.

General
What is Lalamove Automotive's Vehicle Ownership Program?

The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income! 

We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.

General
How can I apply?

You can apply by logging in to http://www.lalamove.com/automotive and completing the sign-up form or by sending an email to autosales.manila@lalamove.com.  Our Sales Team will contact you within two (2) working days to discuss the details of the application.

General
What are the program benefits?

Once you applied and got approved, you can enjoy the following program benefits:

  • Personalized Loan Application Process
  • Low down payment and flexible payment terms up to 60 months
  • Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
  • Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).
General
Who is eligible to apply?

All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.

General
What are the loan requirements?

Here are the list of loan requirements you need based on your income source:

For locally-employed:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Copy of Certificate of Employment (CoE) with compensation
  • Latest Income Tax Return (ITR) or BIR 2316
  • Latest three (3) months payslips

For self-employed / business owners:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
  • Latest Income Tax Return (ITR)
  • Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.

For those working abroad:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Latest Employment Contract
  • For Seafarer/Seaman, must have latest Crew Contract
  • Proof of remittance for the last three (3) months
General
How long is the processing time?

Your loan application will be submitted to our bank and dealer partners for processing.  It will take 7-14 banking days to get a result.  You will be notified by our team regarding the status of your application.

General
Is there a minimum income required for the loan?

to qualify for the truck loan is Php 30,000 for 1,000 kg and 2,000 kg trucks while Php 80,000 for 6-wheels.

General
Do I have to pay a reservation fee?

Yes, the reservation fee is collected upon application.

General
Do you also offer Motorcycle or MPV loans?

No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks.  You may check the vehicle models by clicking this link.

Truck Usage & Benefits
What are the truck features?

Your truck will have the following features:

  • Lalamove Automotive badges;
  • LTFRB body markings;
  • Front A/C for convenience and comfort
Truck Usage & Benefits
What benefits can I get after the truck has been released?

You will enjoy the following benefits once your truck is released.

  1. Express Income (from on-demand deliveries, corporate clients, driver mission and sticker incentive)

  2. Active Vehicle Operations Support (hassle-free driver registration & onboarding, LTFRB & DTI Permit Application Assistance and Lower Security Deposit)

  3. Lalamove Freebies (auto shop perpetual discount, competitive vehicle insurance coverage, merchandise items, and many more!)

Truck Usage & Benefits
Can I use the truck for personal purposes?

Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.

Truck Usage & Benefits
Do I automatically become a Lalamove Partner after purchasing the truck? 

You will automatically become a Lala Auto Partner upon release of your truck.  We will assist you in the accreditation of your chosen Driver with Lalamove. 

Truck Usage & Benefits
When can I start accepting deliveries?

Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.

Bookings & Income
Will you guarantee a fixed number of orders daily?

No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.

Bookings & Income
Will I be prioritized in receiving orders from the Lalamove Driver App?

No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point.  You will be able to see the order on your Driver App if you are close to the pick-up point.

Bookings & Income
How much can I potentially earn monthly?

You can earn up to Php 100,000 per month for small trucks and up to Php 170,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.

General
What is Lalamove Fleet Management?

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

General
How can I register?

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

General
What are the requirements to join Lalamove Fleet?

Here is a list of requirements you will need when joining:

Fleet Requirements:

- Fleet Owners must have a minimum size of 1 vehicle and 1 driver in their Fleet

 

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

General
Do I have to register individually for each driver under my Fleet?

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

General
Do I still need to use other Lalamove app?

Yes. The Fleet Management portal works alongside the Lalamove Driver App

General
I am already a Lalamove driver, can I still join Fleet?

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact these numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Vehicle registration
How do I register my vehicles?

 

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Vehicle registration
What are the benefits (or difference) of Lalamove Fleet?

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicle registration
Can vehicles be shared between drivers?

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Vehicle registration
What requirements do I need to provide to register my Vehicle?

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

Vehicle registration
I am stuck at vehicle registration, where can I get help?

If you have any further questions please contact the numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Invite a Driver
What happens after I create a new invite?

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Invite a Driver
What is a vehicle type?

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

Invite a Driver
Can my driver drive multiple vehicle types?

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Driver registration
What documents/ requirements do I need to provide to register my Driver?

Here is a list of relevant driver documents that will be requested upon registration:

- Driving License
- Letter of Authorization from Fleet Owner (Including ID and Signature of Owner)
- Background Check Document (NBI Clearance or Police Clearance or Barangay Clearance)

Driver registration
What can I do if I have reached the maximum fail allowed for virtual training?

Please reach out to us at the numbers below for more details:

- +639176321291
- +639176321924
- +639177046141
Driver registration
What happens after I submit my application?

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

Pairing a driver to vehicle
I have multiple vehicles in my Fleet. Can I change my vehicle and driver pair?
Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).
Pairing a driver to vehicle
How do I change my driver's vehicle?
When changing a driver's vehicle, first ensure that the driver appears as "off duty" in the Driver app, then they will appear on the Driver List in the Fleet portal as "off duty". From this, you can then pair or unpair drivers from vehicles, as long as they do not have an ongoing order.
Pairing a driver to vehicle
What vehicles can my driver drive?
Each driver can be paired to any verified vehicles that are within their registered vehicle type.
For example, a drivers who is registered and verified for a vans will be able to see a list of vans in the "Select Vehicle List". Other types of verified vehicles (i.e. Trucks) will not appear in the list.
Pairing a driver to vehicle
Why can't I remove a vehicle from my driver?
Drivers who have an ongoing order and / or is marked as "On Duty" cannot have their vehicles removed until they complete their order mark themselves as "Off Duty".
Pairing a driver to vehicle
Why can't I see any vehicles available for assignment?
Only verified vehicles with that driver's vehicle type will appear in the pairing list. If your vehicles still appear in the "Pending" tab on Vehicle List, they are not ready for pairing.
Pairing a driver to vehicle
How will my driver know when a vehicle has been changed?
As drivers will need to first mark themselves as "Off Duty" in the Driver app before any vehicle change can be updated, it is recommended to notify your drivers beforehand in order to ensure a smooth transition. A pop-up and push notification will soon be available in the Driver app where drivers will be notified every time a vehicle is assigned or removed, so that they are aware of the change.
Rewards Program
What is Lalamove Rewards?
Lalamove Rewards is a point system loyalty program where Lalamove Users can earn rewards.
Rewards Program
Who is eligible to join Lalamove Rewards?
Anyone who has a Lalamove Platform Account is eligible to join and create a program account.
Rewards Program
What is Platform Account and Rewards Program Account?
Platform Account refers to the account you registered when you first joined as users with Lalamove while Rewards Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.
Rewards Program
How do I join the Rewards Program? Do I still need to download another app to create a program account?
No, just log-on the Lalamove App and follow the steps:
  1. Click on the side menu found on the upper left corner
  2. Look for REWARDS
  3. Read the Terms & Conditions
  4. Users must agree with the Terms & Conditions to be able to click “JOIN NOW”.

    4-Apr-25-2022-10-31-05-66-AM


Rewards Program
How old do I have to be to join the Lalamove Rewards?
You must be at least the age of 18 to join the Lalamove Rewards.
Rewards Program
How do you protect my privacy and personal details?
We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it. For more details, please visit our website www.lalamove.com/privacy-policy
Rewards Program
Do I need to pay an admission fee to join the Rewards Program?
No, Lalamove Rewards is free for anyone who is interested to join.
Rewards Program
How do I earn LalaPoints?

Points can be earned from the delivery transactions (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type.

Note: Miscallaneous Fees on top of the in-app computation is excluded from the point earning delivery transactions (e.g. Parking Fees, Toll Fees, Subdivision/Village Entrance Fees and TIP)

Rewards Program
Do I still earn LalaPoints even if my booking is canceled?
Points will not be earned upon settlement of order cancellation fee.

Note: Cancellation Fee is only charged to the user upon cancellation of order after Driver Order Matching (See Section 3: Order Cancellation T&Cs)
Rewards Program
How many points do I earn from each delivery transaction?
One (1) LalaPoint is equivalent to increments of Php 10.00 of your delivery transaction, based on the in-app computation.

(e.g. For a one (1) motorcycle delivery transaction worth Php 100, you’ll automatically earn 10 LalaPoints.)
Rewards Program
Can I still earn points even if my order is refunded by Lalamove?
No, but the amount of points that you earned from this transaction will be deducted to your wallet. Lalamove reserves the rights of final decision.
Rewards Program
Can I still earn points even if I used discount coupons?
Yes, but the amount of points that you will earn will be equal to the Php value of your delivery transaction, less the amount of the discount coupon used.

(e.g.If you use a Php 20 discount coupon on your motorcycle delivery booking worth Php 100, you’ll only earn Lalapoints from Php 80 of the Net transaction)
Rewards Program
Can I still earn points even if I use the Lalamove App from one city to another that is serviceable by Lalamove?
Yes, as long as both cities are located in one country.
Rewards Program
Can I still earn points even if I use the Lalamove App in other countries that are serviceable by Lalamove?
If Lalamove Rewards program is already offered in the country you are currently located, you still have to opt-in the specific rewards program of that country.
Rewards Program
Will my earned points from one country be carried over to another country?
Unfortunately, this is not possible as each Lalamove Reward is distinct per market.
Rewards Program
Where can I see my earned LalaPoints?

You may always check your accumulated points on the Rewards page of your Lalamove app or Web app.

       16a

 

Rewards Program
How can I use my points?
Earned points may be used to redeem Lalamove Coupons or other exciting tokens from our partner merchants. (See list for full list of rewards)
Rewards Program
Do my earned points expire?

Expiry of your earned points follows a rolling period of 18 months.

18-1

 

Rewards Program
Can I transfer my membership and benefits to someone else?
Unfortunately, your LalaPoints are not transferable.
Rewards Program
Can I cash out my LalaPoints?
No, LalaPoints cannot be cashed out nor be converted into cash.
Rewards Program
Can I buy LalaPoints instead?
No, LalaPoints is earned purely from your Booking Transaction Value.
Rewards Program
Does LalaPoints have the same value with Php?
No, each Php 10 increment of your Order Transaction Value will earn you 1 LalaPoint
(e.g. For a delivery transaction of Php 100, 10 LalaPoints will be earned)

Ready to book a delivery now?

Download the app to start delivering with us.