Delivery Service

How to Use Cash On Delivery (COD) with Lalamove

One of the most sought-after features of a courier service and third-party logistics (3PL) provider is cash on delivery, more commonly known as COD. With 952,969 MSMEs in the Philippines and many customers relying on this feature to make delivery transactions safe and secure, Lalamove's express delivery service provides not just one or two, but three ways to do COD!

The on-demand delivery platform's COD service is available to regular customers and business clients. Lalamove believes that the best cash on delivery service in the country has to be accessible to the local market so all those in need of it can enjoy convenient payment collection.

 

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We understand that not all deliveries are the same. That is why Lalamove's cash on delivery service can be done in more ways than one. Read carefully and see which COD technique would be best for your business.

 

Cash on Delivery via Multi-Stop and Cash Handling

COD-Lalamove-Multistop-delivery

If you are delivering items in bulk, a good idea is to choose Multi-stop + Cash Handling to set up for cash on delivery. This way, you can dispatch several items up to 20 drop-off points in one go.

Availing of this service is a practical choice if you have multiple orders that need to be delivered within the day. Plus, you only need to talk to one Partner Driver to do the job. Should you need to make the driver go back to you after all the deliveries and to remit all the payments made, simply input your address as the last stop.

 

This technique is good for you if you immediately need the money from your sales. Here are the steps on how to do it:

1. Get the orders from your clients and collect them (up to 18 orders).

2. Prepare all the orders and label them correctly to help our Partner Driver.

3. Input your pick-up location.

4. Input the many different locations of your customers as drop-off points. Be sure to input the correct contact details per drop-off point.

5. Once you're done putting your customers' locations, set the final location to your address. This will ensure that our Partner Driver will come back to you after delivering the items and collecting the payment from your customers at each drop-off point.

6. Select 'Motorcycle' as your vehicle and click 'Cash Handling'.

8. Give the items to the Partner Driver upon arrival, and while en route, track your deliveries through the app.

9. The Partner Driver will send the item/s to each customer and will collect the payments.

10. After the last customer drop-off, the Partner Driver will go back to you to remit the payments of your customers and for you to pay the delivery fee.


 

COD via Queueing Service & Cash Handling

COD-Lalamove-Queueing-Service-Cash-Handling

Similarly, the combination of Lalamove's Queueing Service and Cash Handling is the best option to go with when delivering in bulk. This ensures you a hassle-free experience as you're delivering multiple items in just one go, with only one driver to talk to for your requests. 

You can still set up to 20 stops for a single delivery ride. But instead of your location as the last drop-off point, you will set the address of the bank for the remittance of payment. Just be mindful of the banking hours of your preferred bank to avoid delays in the remittance of the payment. This would work well if you prefer having your revenue in the bank, and don't necessarily need the money immediately or on hand

 

Still not sure how this works? Check out the steps here:

1. Get the orders from your clients and collect them (up to 18 orders).

2. Prepare all the orders and label them correctly to help our Partner Driver.

3. Input your pick-up location.

4. Input the addresses of your customers as drop-off points. Be sure to input the correct contact details per drop-off point.

5. Once you're done putting your customers' locations, set the final location to your preferred bank

6. Select 'Motorcycle' as your vehicle and click 'Queueing Service' and 'Cash Handling'.

7. Write your notes for the Partner Driver, including your bank account name and number, then place your order.

8. Give the items to the Partner Driver, and while en route track your deliveries through the app.

9. The Partner Driver will send the item/s to each customer and will collect the payments.

10. After the last customer drop-off, the driver will go to your preferred bank and line up to deposit the payments, essentially remitting the money to you.

 

Cash on Delivery via Purchase Service

COD-Purchase_Service

Purchase Service, popularly known as "pabili ", is a special feature of Lalamove wherein the Partner Driver will pay for the goods on behalf of the customer, who will then pay them back once the delivery is made.

So when you set up cash on delivery via Purchase Service, you are essentially “buying for the customer.” This will benefit you more if the customer is willing to pay for the premium just to have their item delivered on-demand. Through this technique, there will only be one drop-off point so you don’t have to collate the orders before sending the items out.

 

As long as the items delivered (and bought by the customer) are below ₱2,000, you’re good to go. Here are the steps on how to do it:

1. Get the orders from your customers.

2. Input your pick-up location.

3. Input your customer’s drop-off location.

4. Select 'Motorcycle' as your Vehicle and click 'Purchase Service'.

6. When the driver arrives, give the customer’s items to the driver. The driver will then pay you the cost of the items.

7. The driver will go to the customer’s location and deliver the items.

8. The customer will pay the driver the cost of the items and the delivery fee

 

With Lalamove's services like cash on delivery, ordering for your customers is definitely made even simpler. And for you, collecting payments is less of a hassle!

 

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