Please read the terms and conditions carefully, by accessing the Lalamove platform, using any of the services provided by Lalamove and/or redeeming Lalamove's coupon code, customers confirm and agree to the Terms and Conditions and Privacy Policy of Lalamove and Lucky Spin 2022 Campaign Terms and Conditions;
1. All users must ensure the following to enjoy a smooth customer experience of this promo
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- iPhone Users: Software is iOS 11.0 and above,
- Android Users: Software is 6.0 and above
- Lalamove App is 105.00 version and above
2. All users who are logged in the Lalamove app are eligible for the promo that will run from January 5, 2022 00:00 to February 1, 2022 23:59 (campaign period).
Note: Officially registered Lalamove employee registered accounts are exempted from joining this promo.
3. Users must click on the landing page of Lalamove App to join Lucky Spin 2022 Campaign. All Users who goes inside campaign can get 1 Free Lucky Spin Ticket to Spin the wheel by completing the “Claim 1 Free Spin” from January 5, 2022 00:00 to February 1, 2021 23:59 (campaign period).
After that,
New Users: [defined as users who have not yet done any initial transaction with Lalamove prior to the promo]
- Get another 1 Lucky Spin Ticket by completing “Place 1 Order” booking
- Get another 9 Lucky Spin Ticket by doing 18 order bookings (for every 2 complete order booking = to 1 Lucky Spin Ticket)
- Get another 1 Lucky Spin Ticket by doing a First top-up transaction
- Get another 2 Lucky Spins Ticket by fulfilling 2 top-up transactions
Existing Users: [defined as users who have at least done an initial transaction with Lalamove prior to the promo]
- Get another 9 Lucky Spin Ticket by doing 18 order bookings (for every 2 complete order booking = to 1 Lucky Spin Ticket)
- Get another 1 Lucky Spin Ticket by doing a First top-up transaction
- Get another 2 Lucky Spins Ticket by fulfilling 2 top-up transactions
User must click the “SPIN” button within the campaign period to get the chance to win a prize.
Prizes
a. For the 1st, 2nd, and 3rd prizes, winners will be given a coupon claim stub notification and will be awarded sixty (60) days after the campaign period is done. An official Lalamove Representative will coordinate with the winner/s based on their registered phone number and email address via Lalamove App to award the prize.
b. Lalamove Coupon Pack Prizes (4th Prize to 7th Prize) will instantly be awarded to the winners with a normal redemption lead time of around 10-15 minutes; However, the actual lead time will depend on users’ mobile network service and mobile phone refreshing time.
c. Each user can only win any of the major prizes (1st to 3rd Prize) only once but can still have more chances to win the minor prizes (4th to 7th) the during the whole duration of the promo period.
Note: In the event of a system glitch, and user still wins a MAJOR Prize again for the second time, this won’t be awarded anymore to give way to other customers.
d. Prizes and Coupons are non-exchangeable, non-refundable and non-transferable.
4. Validity of Lalamove Coupons Prizes will be valid for seven (7) days from the day of coupon issuance. All coupons will become invalid after the expiry date and will not be reissued or extended
5. Each qualified user will only be given a certain amount of tickets or chances of winning during the whole duration of the promo period.
EXISTING Users cannot exceed more than 13 tickets (inclusive of the first ticket that was free from the ‘Claim 1 free”); and NEW Users cannot exceed more than 14 Tickets (inclusive of the first ticket that was free from the “Claim 1 free”).
6. Any unused Ticket after the promo/campaign period (January 5 to February 1, 2022) will be automatically forfeited in the system.
7. Total of 1,005,517 Tickets will be the maximum number of tickets to be drawn during the whole duration of the promo period January 5 to February 1, 2022.
8. The Promo is applicable to all Lalamove Delivery Services within the promo period January 5 to February 1, 2022:
- Motorcycle Deliveries
- Sedan Deliveries
- MPV Deliveries
- Small Truck Deliveries
- Medium Truck Deliveries
- Long Distance Deliveries
- Special Services (Pabili service)
9. Lalamove shall be entitled with the use of users’ encoded app registration details such as email address and mobile number to inform users of any promo details and in the event of claiming prizes if applicable.
10. Fraud and abuse will result in forfeiture of Customer’s eligibility to participate in the promotion. Lalamove further reserves the right to cancel the coupons awarded under this promotion from the user’s wallet without prior notice;
11. Lalamove reserves the right to amend the Terms and Conditions, Privacy Policy and Lalamove's Lucky Spin Terms and Conditions without prior notice;
12. In case of any disputes, Lalamove reserves the right for the final decision.
13. Lucky Spin 2022 Promo App stability may also be dependent on mobile phone software version. For smoother experience make sure your mobile phone software version of android or iOS is updated to avoid any possible glitch or issues.
Should you have additional questions for this inquiry or would like to talk to a live agent, please reach out through our Chat Box found inside your Lalamove app. Thank you.
