Frequently Asked Questions

What is Lalamove’s operating hours?

The Lalamove app operates 24/7 all year round, so you can place an order anytime!

For delivery enquiries, our customer service team operates from 7am to 6pm daily, including public holidays.

Can I deliver large and bulky items?

Sure! Select the Full Vehicle option in the app and choose from a motorcycle, 1.7m van, 2.4m van for your delivery. Make sure you select the appropriate number of extra helpers in case of bulky deliveries. You may refer to https://www.lalamove.com/indonesia/jakarta/en/pricing for more details.

Where does Lalamove deliver to?

Lalamove delivers from and to any location within Jakarta, Depok, Tangerang dan Bekasi.

Are there any delivery restrictions?

Fragile items (such as cupcakes, musical instruments, glassware) and items requiring assembly are not recommended for delivery on the platform. Lalamove will not be liable for damages related to such deliveries. 

When will my items be delivered?

For motorcycle, your items will be delivered within 2 hour after your scheduled pickup time for a single delivery location and additional 30 minutes per extra location.  The delivery will always be done in the same day!

How do I know which vehicle type I need?

Please refer to the following dimensions to determine a suitable choice of vehicle for your needs.

Max dimensions for motorbike: 40cm (L) x 40cm (B) x 50cm (H)

Examples of delivery: Document, small parcels, gifts and food

Max weight: 20kg

Can I modify my order after placing it?

No, this feature is not available at the moment. Kindly call our customer service team at 021-5010 6688 to cancel your order. For urgent cancellations, do reach out to your assigned driver to let him know that you no longer require the delivery service.

How do I make payment for the delivery?

Please prepare exact cash for the delivery. For business users who prefer to use our digital wallet, please email to support.jakarta@lalamove.com to enquire more about the corporate account.

How do I sign up for a corporate account?

Please go to our business page and fill in the form https://www.lalamove.com/indonesia/jakarta/id/business to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your queries.