Frequently Asked Questions

What is Lalamove’s operating hours?

The Lalamove app operates 24/7 all year round, so you can place an order anytime!

For delivery enquiries, our customer service team operates from 8am to 10pm daily, including public holidays.

Can I deliver large and bulky items?

Sure! Select the Full Vehicle option in the app and choose from a motorcycle, 1.7m van, 2.4m van, 10ft lorry, or 14ft lorry for your delivery. Make sure you select the appropriate number of extra helpers in case of bulky deliveries. You may refer to https://www.lalamove.com/indonesia/jakarta/id/pricing for more details.

Where does Lalamove deliver to?

Lalamove delivers from and to any location within Jakarta, Depok, Tangerang dan Bekasi.

Are there any delivery restrictions?

Fragile items (such as cupcakes, musical instruments, glassware) and items requiring assembly are not recommended for delivery on the platform. Lalamove will not be liable for damages related to such deliveries. 

When will my items be delivered?

For motorcycle, your items will be delivered within 2 hour after your scheduled pickup time for a single delivery location and additional 30 minutes per extra location.  The delivery will always be done in the same day!

How do I know which vehicle type I need?

Please refer to the following dimensions to determine a suitable choice of vehicle for your needs.

Max dimensions for motorbike: 40cm (L) x 40cm (B) x 40cm (H)

Examples of delivery: Document, small parcels, , gifts, food

Max weight: 10kg

Can I modify my order after placing it?

No, this feature is not available at the moment. Kindly call our customer service team at 021-5010 6688 to cancel your order. For urgent cancellations, do reach out to your assigned driver to let him know that you no longer require the delivery service.

I need to cancel an order. Will I be charged a cancellation fee?

Immediate orders: $x is charged if a user cancels 5 minutes after being matched to the driver.

Advance orders with delivery on the same day: $x is charged if a user cancels 60 minutes or less before the pickup time.

Advance orders with delivery not on the same day: $x is charged if a user cancels 60 minutes or less before the pickup time.

Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation is made when driver is on the way to the location or when driver has already reached the location, 50% of the order fee charges will be applied.

How do I make payment for the delivery?

Please prepare exact cash for the delivery. For business users who prefer to use our digital wallet, please email to info.jkt@lalamove.com to enquire more about the corporate account.

How do I sign up for a corporate account?

Please email to info.jkt@lalamove.com to enquire more about the setup of a corporate account. A representative will be in touch within 3 working days to answer your queries.