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  • Frequently Asked Questions

    Can I refund the balance in my wallet?

    The required balance in your wallet is non-refundable for any reason after the transaction has been successfully carried out.

    Where does Lalamove deliver to?

    Lalamove delivers to anywhere in Jakarta.

    When can Lalamove deliver?

    Lalamove operates 24/7, so businesses can deliver anytime they need items moved. We specialise in immediate delivery service and same day courier. Use our instant booking app to handle all your express and urgent deliveries, anytime.

    Does Lalamove deliver large or odd-sized items?

    Yes we do! Lalamove can transport all types of goods from documents to huge bulky furniture or commercial goods.

    Can I get e-receipts on my orders?

    If you have provided us with an email address, you will automatically receive an e-receipt each time you complete an order. Don't want to receive e-receipts? Deactivate the function by clicking 'Edit Profile' and toggling the e-receipt option. You can provide your email address in the Account Settings section in the app.