Join the Growing Lalamove Driver Community

To reset your password, go to "Settings" and click "Logout". At the login page, click "Forgot Password". After you've confirmed your phone number, you'll receive a 4-digit pin via SMS. Use this pin number to update your password.

If your account isn’t verified/activated, click on “Finish Registration” and fill in the required details and attach the compulsory documents. Make sure the details in the documents are visible. Please ensure that your license is still active. Your profile picture must be free of eyewear, facemasks, caps, hats or any accessories. The number plate of your vehicle must be visible when you upload the picture of your vehicle.

For motorcycles, cars and 4x4, the minimum requirement is the P driving license. For vans and lorries, you need to have a GDL license on top of your driving license. We won’t accept drivers with an L license or an expired license.

To update your vehicle’s details, please fill in this form and attach a picture of your vehicle’s front or rearview. We'll take two working days to update these details in your profile.

Go to the “My Wallet” tab and then click on the “Bank Info” in the Lalamove Driver App. You may update your bank information there.

You can reach out to Driver Ops via call or Whatsapp at 017-8009510. You can also visit us at Lalamove Driver Centre @ The Earth, Bukit Jalil to update your mobile number.

If you haven’t scheduled the training, click “Schedule Now” in the Lalamove Driver App and select between Bukit Jalil (live training) or Online (virtual training). If you prefer live training, you have to pick a date and time to attend the training.

If you select Virtual Training, you’ll receive an SMS with the link to launch the online training at your convenience.

Please click here to join the Malay version of the Virtual Training or click here for the English version.

We’ll be sad to see you go. But if you’ve decided to close your driver account, please fill in this form and click “Submit”.

Prices are determined via the distance from pickup point to drop off point and via the vehicle type. For more information, you can check the “Rates” tab in the Driver app. 

You can’t accept back-to-back on demand jobs but you can accept multiple scheduled jobs. Please ensure that your scheduled jobs are not clashing with one another.

Once you’ve accepted the order, you’ll be able to see the customer’s delivery address and contact number.

When you press the “Take Order” button, the order will be assigned to you. You can see the name and contact number of the customer in the order details. Furthermore, there’s a “Call Now” button. It will direct you to the dialler and will automatically call the client.

You’re only allowed to cancel the job with a valid reason. If your reason is not acceptable, we’ll suspend your account for two days. To cancel an order, you must contact our Customer Service team with our “Live Chat” function.

You must contact our Customer Service team with our “Live Chat” function.

You must contact our Customer Service team with our “Live Chat” function.

Try uninstalling and reinstalling the application. Then login into your account as you normally would. If the issue still persists, please contact our Driver Operations team.

Click on ”Records” and filter the status of the jobs that you’re looking for; i.e. Ongoing, Picked-Up, Completed or Cancelled.

Click on “My Wallet” and “Top-Up”. Pick a top-up amount and choose “Online Bank Transfer”. Once you’ve filled in your email address and full name, click “Top-Up Now”. You’ll be redirected to the payment portal after a few seconds.

Choose your preferred bank and fill in your name, phone number, email address and click “Complete Payment”. Complete the payment via online banking.

Click on “My Wallet” and “Bank Info”. Fill in your bank account number, full name and bank name and click “Save”. A message will prompt you to fill in your Lalamove password, NOT your bank password. Click “Confirm”. 

Once you’ve saved your bank details, click on “My Wallet” and “Cash-Out”. Enter your withdrawal amount and click “Confirm”. The money will be transferred to your bank account accordingly.

If you click “Cash-Out” from Monday to Wednesday, the money will reflect in your bank account on Thursday night/Friday morning. If you click “Cash-Out” from Thursday to Sunday, the money will reflect in your bank account on Monday night/Tuesday morning. On average, the process will take three working days.

Yes, but our incentive program is reserved for cars and motorbikes ONLY. You may refer here for more details on the incentive program.

Yes, we do! We have a sticker program for all vehicles (except for motorbikes). We’ll pay you RM100/month if you stick the Lalamove stickers on your vehicle. This is a passive income since you’re not required to perform any delivery jobs.

As long as your vehicle has the sticker, we’ll pay you. If you’re interested in our sticker program,  please fill in this form. We’ll contact you to arrange an appointment to install the stickers.

Our stickers use paint-friendly adhesive. The chances of your vehicle’s paint job getting damaged is close to zero. In the event where you want to remove the Lalamove sticker, you can do so by bringing your vehicle to our office.

You have to visit us at Lalamove Driver Centre, Bukit Jalil to purchase the Lalabag and Lalajacket. We only accept payment via online bank transfer.

Go to settings and click on “Ratings” to view your average rating. Improve your rating by requesting the customer to reward you with a 5-star rating if the customer is happy with your service.

If the customer likes your service, the customer can favourite you as his/her favourite driver. If a customer has favourited you as his/her favourite rider, you’ll be prioritised for his/her job before any other drivers. If you don’t wish to accept the job, the job will be open to other drivers after 30 seconds.

After the order is completed, go to the “Records” tab. You can rate your customer based on their respective order detail.