Does Lalamove have logistics services for business?
Yes. Lalamove for Business offers three service tiers (Business, Enterprise, Premium) with features ranging from basic API integration to dedicated account management and priority fulfillment.
Can I track my order?
Lalamove’s Logistic Services (3PL) let you track every order in real time, from driver assignment to completed delivery, with instant status notifications.
Can Lalamove handle large volumes of orders?
Yes. Our API technical solution integrates our delivery software into your systems to automate the scheduling of high-volume orders.
Does Lalamove integrate with any E-commerce platform & offer an app/extension?
Yes. Sign up as a Corporate Account to integrate our app with your e-commerce site for one-step delivery tracking, including a dedicated Shopify app. For other platforms, our WebApp Ecommerce Connector works alongside the plugin — just share your platform details with our team and we’ll set up the connection.
Which features are available for API integrations?
Our API supports quoting delivery fees, placing and cancelling orders, driver details and location, order status updates, priority fee (tip) add-ons, and real-time status updates via Webhook. Full technical documentation is available in our API Developer's Guide.
What SLA's do you offer?
Service Level Agreement (SLA) — a guaranteed delivery timeframe — varies by tier and coverage area, with same-day delivery available in Metro Manila and key provincial cities. Confirm exact SLA terms with your account manager.
How long does API integration take?
Typical integration takes 1-2 weeks with support from our API specialists, depending on the complexity of your order management system.
Do you offer volume discounts?
Yes. Enterprise and Premium tiers include rate benefits that scale with your monthly order volume. Contact sales for a tailored quote.
Is there a technical support while I build my API integration?
Yes. While studying the documentation in the API Developer’s Guide or during integration, you can reach our API specialists anytime at partner.support@lalamove.com for technical support. A Partner Portal is also available where you can test your API integration before going live.