One such client of Lalamove is Ketos of Manila, a meal delivery business specializing in ketogenic diet. Due to the nature of their business - delivering prepared all-day meals to their customers – having a reliable delivery service is a must. As a start-up, it is important to put the best foot forward to attract more customers and, eventually, to grow the business.
According to James Chi, the chef and owner of Ketos of Manila, one of the things they were concerned about was last mile delivery and, of course, the handling of their products when being delivered.
First time Top-Up
For first time business account owners, when they deposit into their account, for example, Php 3,000, Lalamove gives them another Php 250 which will be the first to be subtracted from their balance when they book a delivery.
Lalamove’s rebate program depends on the total monthly accumulation of the business account owner. For example, if the account accumulates Php 10,000 in transactions, Lalamove will give them Php 300. Just like the top up, the rebate amount will be the first to be subtracted from their account.
Direct Contact with Logistics Consultants
If these companies experience any trouble or should they raise any concerns, they are given the access to speak directly to logistics consultants who will then forward the concerns to the customer service team. In addition to that, their concerns will also be given priority to be resolved.
Have an Account Manager
If the account reaches Php 10,000 in transactions, there will be an assigned account manager who will be overseeing the activities of the account and will also be their contact when they have any concerns.
Interested in signing up for a business account?