FAQs

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General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General

Save more with multi-stop deliveries!

Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
How to sign up as a corporate member?

Be our corporate account by setting up a business account! Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on the web app.

Business Account
I would like to deliver a large volume of orders

Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.

Business Account
How to place an order with more than one dropoff location?

Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the dropoff locations based on your needs!

Business Account
I would like the recipient to pay the order

Yes, you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop-off location. Please ensure that you have chosen cash as the payment method!

Business Account
How to check delivery status?

You will be able to check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Business Account
How to issue order receipts?

You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts

Business Account
I would like Lalamove to issue receipts and tax invoices on behalf of my company

Yes, we may issue receipts and tax invoiced on behalf of your company. Simply contact our Customer Service Team and our team member will be able to process it for you.

Business Account
How to add teammates to my business account?

Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email. Kindly tap the button "Invite new member" under setting page in "Team" category on web, and enter the email address of the new teammate. The new teammate will be added to your corporate account after they finish the steps in the invitation email.

Business Account
How can different teammates access all order records?

Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her. You can view the role of all teammates under setting page in "Team" category on web.

Business Account
How to connect my company system/get started with Lalamove via API?

Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without having to input orders manually via our mobile or web app. To get started, please review our API Documentation and learn more about what you can achieve by using our API. Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal to generate your API & Secret Keys.

Business Account
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Business Account
Which industry does Lalamove support?

Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction, and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.

Business Account
How can Lalamove help boost my business?

Keep track of your delivery expenses: Manage multiple staff members under a single business account with a centralized business wallet. Monitor your corporate accounts' spending with ease through monthly statements. Take control of your spending! Reduce operational costs: Without your own fleet of vehicles and a team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees, and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip! Save hassle with API (Application Programming Interface) Forget about submitting your orders manually to us. Our automated system links your interface with ours, so orders can be processed when they come in, 24/7!

Business Account
What are the size and weight limits of delivery items?

The size limit varies depending on the vehicle type you chose!

Please refer to the below for the size and weight limitation

Business Account
Do you provide a monthly statement?

To automatically receive Statements for each month, kindly activate the "Receive monthly statements by email" function under your setting page in the "Notification" category on the web app. Add the recipient email below to receive the statement. You may also download Statement under your setting page in the "Statement" category on the web app.

Business Account
Does Lalamove integrate with any E-commerce platform and offer an app/extension?

Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com

Business Account
What are the benefits of using Lalamove's API?

Seamlessly place orders from your backend system to ours with Lalamove API:

1) Place both point-to-point and multi-stop orders

2) Place orders immediately or schedule a pick-up time up to 30 days in advance

3) Instant quotation that shows the breakdown for the distance and delivery fees

4) Obtain auto-update of delivery status easily and promptly through Webhook

5) ShareLink to share delivery status updates to 3rd party

6) Instant driver matching

7) Retrieve real-time driver location

8) Cancel orders with ease within the grace period

9) Easy self-registration to use our API

10) Proof of delivery (POD)

11) Corporate Fleet to manage "Favorite Drivers Only" and "Favorite Fleet First"

12) Usable within Southeast Asia & Latin America

Business Account
Can your API handle multi-stop orders?

Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.

Business Account
Will I be notified when there is an order status change via API?

Our API is able to proactively provide status updates with Webhook - a feature that enables notifications for you whenever there is a key event so you can receive information easily, effortlessly, and promptly. Currently, we notify you of 4 different events:

1) When the order status changes

2) When the wallet balance changes

3) When the order amount is adjusted (eg. tips, fee adjustments)

4) When the same order is re-submitted

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
Is there a way to keep track of my goods during transit?

With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

Business Account
Is there someone I can reach out to for technical support?

You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com

Business Account
What does it mean to have a corporate account?

Sign up as a Corporate Account to enjoy these exclusive features:

  • Manage multiple staff under one account with specific roles and access rights.
  • Integrate your business directly with our API solution.
  • Connect your e-commerce storefront with our range of readily available plugins.
  • Spend directly from a centralized business wallet and group your finances.
  • Monitor your corporate account's spending with ease through monthly statements.
  • Access downloadable reports and analytics directly from your dashboard.

More exclusive features coming soon!

Place Order Guide
How to place an order?

Follow the steps to place an order:

1. Input the address for pick-up and drop-off.
You may choose to make it as an immediate order or a scheduled order based on your needs.
Immediate order: The driver will pick up the delivery in 30 minutes.
Scheduled order: You may select the pick-up time which is from 30 minutes up to 30 days.

If you need to add multiple stops, simply click on the "+ Add Stop" button to add up to 20 stops in the same order.

2. Select the vehicle type.
Evaluate the size of your delivery and select the vehicle type you want.
If you're unsure of the capacity of each vehicle type, click the information button on the top right corner for the details.

3. Select any additional service.
You may also request add-on services (Thermal Bag, Buy For Me, etc.) based on your needs.

4. Add in any reference and confirm the booking.
If there are any reference information you may want to provide to the driver, you may add in it in the next page! Confirm the contact information and select your payment method. If you have a promo code or a discount coupon, you may also add it there.

Once everything is good to go, just click "Place order" and we will match you with a driver. Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.

Place Order Guide
How to schedule an order?

Mobile App
To schedule an order, just click the "Pick-up time" on the order placing page and select "Later". You will then be able to choose the pick-up time from 30 minutes after or up to 30 days away.

Web
To schedule an order, simply click the “Scheduled" button after putting the order details. You will then be able to select the pick-up time from 30 minutes after or up to 30 days away.

Once an order is booked, you may click the "Chat" button to use the in-app chat feature to talk with the driver directly for any inquiries. 

Place Order Guide
How to place an order with more than one drop-off location?

Simply click on the "+ Add Stop" button to add additional drop-off locations. You may add up to 20 locations in one order.

You may also drag and rearrange the sequence of the drop-off locations based on your needs.

See everything about our Multistop Delivery now!

Order Edit and Cancellation
How to cancel my order?

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before canceling the booking.

If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Order Edit and Cancellation
How to edit my order?

Please contact our Customer Service team for assistance. 

Driver-Related
How can my favourite driver pick up my order?

If you have a favorite saved in your account, you may request your favorite driver to pick up your order first. However, if none of your favorite drivers are online or available, your order may be picked up by another driver.

Mobile App
At the "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by them first.

Web
Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.

Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.

Driver-Related
How to contact the driver?

Once you are matched with a driver, you will see the details of the driver.  Your driver will also contact you via phone call to confirm the information.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Mobile APP
Under the driver details, you may click on the "Chat" or "Call" button to use the in-app chat to talk with the driver or call them directly. 

Web
You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via text or call.

Driver-Related
How do I rate the driver?

We care about your delivery experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply go back to the order details page on the app or the order details panel on the website.

Driver-Related
How to change the driver rating?

If you would like to rate driver at a later time, simply go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.

Driver-Related
I cannot find a driver

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

Driver-Related
What should I do if my driver is unresponsive?

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.

Driver-Related
How long will the driver take to arrive at the pick-up location?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location. 

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly. 

Driver-Related
My driver did not follow the suggested route on the map.

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm.

You may click on the "Chat" button to use the in-app chat feature to talk with the driver directly. Should you require further assistance, please reach out to your Customer Service Team.

Delivery Status
How to check delivery status?

You can check the location of the driver via the order page. You may see where your driver is in rea-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.

Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.

Delivery Status
What are the delivery status?

Each status shows the status of the delivery in real-time. Some of the statuses that may appear on your order are:

On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled


On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled

General
What is the maximum number of orders per day / week / month?

There is no maximum number of orders per day. You may place as many orders as you want every day!

General
What is total estimated delivery time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location. 

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Payment Methods
What are the payment methods?

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.  

You may also use the following online payment methods to settle your order:

You may select your payment method at the order confirmation page.

Wallet
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet.

Wallet
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen. 

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request. Read through How to Top Up Your Lalamove e-Wallet for Cashless Delivery for more!

Wallet
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting

Wallet
How to withdraw money from my Lalamove wallet?

To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for refund, you can no longer use cashless transactions until the refund is complete.

If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10-45 banking days depending on your card provider. 

Receipts
How to get e-receipts for the order?

Activate the "Receive E-receipts" function under your settings page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF.

Receipts
I did not receive the e-receipt

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF. 

Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance. 

Receipts
How to get a tax invoice for the order?

1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app

Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery

Coupon
How to use a Lalamove coupon or promo code?

You may add a coupon on the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page. Don't miss out on Lalamove Discount Codes You'll Enjoy!

Complaint
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectations. Please contact our Customer Service Team for further assistance.

Location
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Profile and Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for you to verify and update your password.

Profile and Account
How to reset my password?

To change your password, go to Settings and click 'Change password'. Follow the steps according to the prompts.

Profile and Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Profile and Account
How to register an account?

To sign up for an account, simply click on the "Don't have an account?" button at the sign-in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google, or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.

Profile and Account
How to deactivate my account?

We are sad to hear that you want to deactivate your Lalamove account. To process your request, you may contact our Customer Service.

Lalamove Service
What are Lalamove's delivery hours?

Lalamove operates 24/7 to best serve your needs. We specialize in on-demand delivery and same-day courier service, matching you with nearby drivers in just a matter of seconds. 

Use Lalamove to handle all your express and urgent deliveries, any time of the day.

App Setting
How to turn off app notifications?

For Android, you may turn on/off on the device settings page.

For iOS, you may turn on/off the in-app settings page.

However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have

App Setting
How to change the app language?

To change the app language, simply go to Settings and click on 'Language'. You may change to the language that is available for your region.

Services
What is Priority?

Best for urgent orders -  your delivery is prioritized so that it finds you a driver ahead of other customers, making your delivery over-all faster.

For perishable items, we recommend that you choose Priority orders. Orders can still be combined but we have instructed our drivers to secure user consent so we can deliver the items in proper amount of time.

Services
What is Pooling Service?

Pooling is a booking option for users who prefer a lower cost for non-urgent deliveries.

This option is best for non-urgent and non-perishable deliveries. If you're willing to wait a while for your item to be delivered within the day, you may avail of our pooling service.

Services
What is a Regular order?

Perfect for everyday deliveries, providing reliable same-day service at our regular rates.

Services
What is FREE THERMAL BAG?

Lalamove offers a FREE THERMAL BAG (Lalabag)—an insulated box exclusively for 2-wheel motorcycles.

It’s perfect for keeping food at the right temperature and providing extra storage, completely free of charge! See Not More Than ₱70: Motorcycle Delivery in Cebu for Cebu Islandwide deliveries.

Services
What is CASH-ON-DELIVERY?

With Lalamove’s Cash-on-Delivery service, drivers can collect payments of up to P2,000 on your behalf—available exclusively for 2-wheel motorcycles. They’ll take care of the cash collection and return any change to you.

Simple, secure, and hassle-free! See How to Use Cash On Delivery (COD) with Lalamove for more info. Make sure to download the Lalamove app!

Services
What is EXTRA WAITING TIME?

With our Extra Waiting Time service (formerly known as queueing service), you can pay a little extra if you need your driver to wait while you handle an ongoing task—like waiting in line at a bank, restaurant, or mall.

The service includes up to 30 minutes of waiting time. Beyond that, any additional waiting will be charged at our standard waiting time fees.

Simple and flexible for those times you need a little extra patience!

Services
What is BUY FOR ME?

With our Buy For Me service (also known as Lalamove Pabili Service or Purchase Service), you can have your driver run your shopping errands!

Need someone to pick up and deliver something for you? With our Buy For Me service, have a driver buy items on your behalf—whether it’s medicine, food, groceries, hardware, electronics, appliances, and more.

For motorcycles, we cover up to P2,000, and for 4-wheel small vehicles, it's up to P5,000.

Just let us know what you need, and reimburse the driver directly once the purchase is made. Simple, fast, and hassle-free! Run errands with us—have a driver buy and deliver anything you need. Read 'What you need to know about Lalamove's Buy For Me Service' for more delivery service info.

Services
What is DOCUMENT HANDLING?

Lalamove's Document Handling service is all about managing the key paperwork needed for smooth delivery service transactions.

These documents are crucial for ensuring everything flows efficiently from the sender to the recipient. Lalamove’s Document Handling service, available for 4-wheel vehicles and trucks, helps simplify the process, cut down on unnecessary paperwork, and improve the overall delivery service experience. 

Types of Documents Handled:

Gate Pass: This is an authorization that allows a delivery vehicle to enter restricted areas, like gated communities, office buildings, or industrial sites, to complete the delivery.

Essential Delivery Documents: We also take care of other important paperwork, like invoices, waybills, bill of lading, proof of delivery, and any other forms needed to ensure your delivery is completed smoothly.

Services
What is ROUND TRIP?

Round Trip is a handy service for users who need the driver to return to the pick-up point after completing the delivery.

It's perfect for tasks like document exchanges, reverse logistics, returning proof of delivery, delivering invoices/OR, or even handling returns to merchants.

This is available from 200kg sedan to 12,000kg truck bookings. See Trusted Truck Service across Luzon and in Cebu for more info on our truck service. Make sure to download the Lalamove app now!

Services
What is DOOR-TO-DOOR (Loading & Unloading)?

Choosing the Door-to-Door option means the assigned driver will bring extra helpers to assist in loading, unloading, and heavy-lifting.

1000kg vehicles and up come with free helpers to load and unload items of up to 25kg. Depending on the number of stops in your booking, making the whole process easier and more efficient. See door-to-door delivery service rates here.

This option is perfect when you need extra hands to move goods from one place to another — whether it’s for lipat-bahay delivery, heavy equipment, or any other large item. Learn more here: Lipat-Bahay Delivery Service for Furniture.

General
Paano tumanggap ng Delivery order?

Para pumili ng order gamit ang Lalamove app:
1. I-click ang Pick Up icon.
2. Tiyaking naka-on ang Working mode.
3. Siguraduhing walang nakabinbin o natanggap na order.
4. Tanggapin ang order.

General
Ano ang mga order fees?

Ang bayad sa serbisyo ay nakabase sa maraming bagay tulad ng sitwasyon sa trapiko, dami ng order, availability ng mga partners, mga toll, karagdagang bayad, at iba pa. Kaya maaaring mag-iba ang kabuuang bayad ng serbisyo. Ang rate na ipinapakita sa oras ng request ay maaaring hindi na pareho kung may pagbabago sa mga detalye ng order.

General
Anong impormasyon ng order ang makikita ko?

Pagkatapos tanggapin ang order, makikita mo ang address at contact number ng customer.

General
Paano ko ma-contact ang user?

Maaari mong makita ang mobile number ng customer sa pamamagitan ng pag-click sa phone icon. Pagtapos i-click ang icon, matatawagan na ang customer. Pwede mo ring makausap ang customer sa pamamagitan ng text sa app.

General
Bakit hindi ako makatanggap ng mga order?

Subukan i-uninstall at i-reinstall ang application. Pagkatapos ay mag-login sa iyong account. Kung walang pagbabago, makipag-ugnayan na sa aming Customer Service team para sa tulong.

General
Paano ma-check ang dati kong orders?

I-click ang "Records" at i-filter ang status.

Halimbawa:
Ongoing, Picked-Up, Completed, o Cancelled.

General
Gaano katagal ko dapat tapusin ang isang biyahe?

Susundin ang oras ng paghahatid na nakasaad sa App. Kailangan mong tapusin ang isang order depende sa uri ng inyong vehicle type.

General
Ano ang gagawin ko kung hindi ko makuha o hindi ako sumasang-ayon sa bayad?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

General
Maaari ba akong magdala ng isa pang kasama habang ako ay online?

Para sa kaligtasan ng mga isasakay na pasahero, ang mga kaibigan at pamilya ng mga partner driver ay hindi maaaring sumakay sa kanilang sasakyan habang nasa biyahe.

User Related
Ano ang dapat kong gawin kung hindi pa handa ang item para sa pagpick-up?

Makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Kung hindi ma-contact ang user, i-contact ang aming Customer Service team para sa tulong.

User Related
Ano ang dapat kong gawin kung may hindi pagkakasundo sa bayad sa user?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

User Related
Bakit hindi ko mahanap ang lugar ng pick-up/drop-off?

Kung hindi mo mahanap ang lugar ng pagkukunan o pagbababaan, mangyaring makipag-ugnayan sa nagpadala o tatanggap para sa karagdagang direksyon.

User Related
Paano kung wala ang user sa lugar ng pick-up/drop-off o hindi ma-contact?

Subukan ulit makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Pwede ring i-contact ang aming Customer Service team para sa tulong.

User Related
May hinala ako na ang item o ang order ay ipinagbabawal o fraud related

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

User Related
May naiwan ang user na bagay sa aking sasakyan

Mangyaring makipag-ugnayan sa user at pag-usapan kung paano ito ibabalik sa user.

Kung hindi ma-contact ang user, i-contact na lamang ang aming Customer Service team para sa tulong.

User Related
Mali ang napiling vehicle o service ni user

Kung mali, maaari mong payuhan ang user na i-cancel ang order at mag-book ng tamang vehicle o service.

Kung tumanggi ang user na gawin ito, maaari mo ring i-cancel ang order at ilagay ang dahilan bilang pagkakamali ng user sa pagpili ng sasakyan/serbisyo.

Makipag-ugnayan sa aming Customer Service team para sa pagkansela pagkatapos ng grace period.

User Related
Gusto ng user na baguhin ang mga detalye ng order

Mangyaring payuhan ang user na i-edit ang order kung ang status ng order ay papunta pa lamang sa pick up location.

Ang mga detalye ng order at bayad ay awtomatikong magbabago.

Kung gusto ng user na i-edit ang order pagkatapos mong dumating sa pick up/drop off point, pwedeng makipag-ugnayan sa amin via live chat para i-edit ang order.

User Related
Paano haharapin ang bastos o abusadong user?

Dahil ang iyong kaligtasan ang aming priyoridad, kung ang user ay nagiging bastos o abusado, ipinapayo naming manatiling propesyonal.

Subukang iwasan ang pakikipagtalo sa kanila at tapusin ang order nang maayos.

Ngunit, kung patuloy na iniinsulto ka ng user o nagiging marahas at ang iyong kaligtasan ay nasa panganib, tandaan na ang iyong kaligtasan ang pinakamahalaga.

Maaari mong i-cancel ang order at makipag-ugnayan sa amin kung kailangan mo ng tulong. Iulat sa lokal na awtoridad kung kinakailangan.

User Related
Gusto kong magreklamo tungkol sa user

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

User Related
Ano ang gagawin kung lampas sa kapasidad ang mga items

Mangyaring hikayatin ang mga pasahero na i-cancel ang booking at mag-rebook, at ilagay na ang item ay masyadong malaki para sa uri ng sasakyan bilang dahilan.

Makipag-ugnayan sa aming Customer Service team para sa tulong kung kinakailangan.

Registration
Paano ako makakadalo sa Virtual Training?

Makakatanggap ka ng SMS na may link sa Virtual Training. Mangyaring kumpletuhin ito sa loob ng 1-2 araw. Tingnan pa ang ibang detalye kung Paano Maging Delivery Driver dito.

Order edit and Cancellation
Paano mag edit ng aking order?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

Order edit and Cancellation
Paano mag cancel ng order?

Lubos na ipinapayo na iwasang mag-cancel ng mga order maliban na lang kung talagang kinakailangan.

Halimbawa: sira ang sasakyan / aksidente

Maaari mong i-cancel ang order sa driver app sa loob ng grace period. Pagkatapos ng grace period, kailangan mong makipag-ugnayan sa aming Customer Service team para sa tulong. Mangyaring tawagan agad ang user bago i-cancel ang booking.

Kung madalas kang mag-cancel ng sunud-sunod na biyahe o order, maaaring maapektuhan ang iyong karanasan sa Lalamove Platform.

Guide for Drivers
Paano sumali sa Lalamove? Pwede bang part-time?

Madali lang sumali sa Lalamove! Mag-sign up lang dito,  i-download ang Lalamove Driver App, kumpletuhin ang virtual training, magpasa ng required documents, magbayad ng deposit at pwede ka nang magsimula bilang Lalamove Delivery Driver, mapa-full time man o part-time!

Guide for Drivers
Ano dapat ang itsura ng litrato para ma-consider na na-deliver ng maayos ang item?

Para masabing valid Proof of Delivery, dapat ganito ang nakikita sa picture:

VALID PROOF:
• Malinaw na picture ng item(s) na dineliver, maliwanag, at dapat habang unloading process kinukunan.
POD-1

POD-2

POD-3



• Malinaw na picture ng drop-off location ni customer.
- House number; kung wala, pwedeng
POD-4

- Elevator document with address; kung wala, pwedeng
POD-5

-  Customer door (residential) o company logo (non-residential)
POD-4



INVALID PROOF:
• Blurred picture ng location
POD-6


• Zoomed-in o malabong picture ng item
POD-7


• Pag ang picture ay walang kinalaman sa dineliver (walang connect sa dineliver)

POD-8

• Selfie
POD-9


• Nakatakip na camera

POD-10

 

Guide for Drivers
Kailangan ba magbigay ni customer ng sign-off pag completed na ang delivery?

Pwede mag upload ang driver ng legitimate signature galing sa customer o kumuha ng Proof of Delivery (POD) pictures.

Guide for Drivers
Kailangan pa ba ng picture ng drop-off location?

Oo, kailangan ng malinaw na picture ng dineliver na item(s) sa maliwanag na lugar habang inu-unload ito.

Guide for Drivers
Ano ang mga tinatanggap na picture ng drop-off location?

Dapat LAGING malinaw ang palatandaan ng drop-off location ng customer:

A. Kung sa residential area ka nag-deliver, dapat makita ang flat o unit number sa picture

B. Kung wala ang flat o unit number, pwedeng kunan nalang ng picture ang elevator documents na nakikita ang building address

C. Kung walang building address sa elevator document, pwedeng kunan nalang ng picture na hawak ang item nang nakikita ang pinto ng customer sa background

D. Kung sa non-residential area ka nag-deliver o kahit anong building na hanggang reception lang ang pwedeng antayan, pwedeng picture nalang ng logo nila (e.g. hotel name) sa background

E. Hindi tatanggaping valid Proof of Delivery ang mga picture na hindi malinaw ang mga detalyeng kailangan sa drop-off location

Guide for Drivers
Kailangan ko ba kunan ng picture ang receiver?

Para sa POD, hindi. 'Wag kumuha ng mga litratong kita ang mukha ng customer pati ang loob ng kanilang bahay.

Guide for Drivers
Saan ko ipapasa ang POD?

Sundan lang ang step-by-step guide para maipasa ang Proof of Delivery sa Lalamove App:


POD-12


May lilitaw na maliit na pop-up sa itaas-kanang sulok na magsasabing kailangan mong mag-submit ng Proof of Delivery bago mag order complete.

POD-13
Pindutin lang ang isa sa dalawang options para ma-upload ang Proof of Delivery mo.

POD-14

Saka i-upload ang kinuha mong picture at pindutin ang "Confirm Delivery" para ma-complete order.

Guide for Drivers
Bakit hindi ako makapag pasa ng POD picture?

Posibleng hindi naka on ang POD ng customer habang nag bu-book ng order.

Para sa Users: I-on ang POD feature sa iyong "Settings" tab.

POD 3 NEW-1

 

Income
Paano ko makukuha ang kita ko mula sa Lalamove?

1. Pumunta sa wallet tab at i-click ang e-wallet details.
2. Ilagay sa e-wallet information ang kinakailangang mga detalye.
3. Siguruhing tama ang Account Number at Account Name na ilalagay.

Kailangang dumaan sa KYC process ang account mo kahit na nilagay mo na ang mga impormasyon sa e-wallet details para hindi mag-fail ang cash-out request. Kapag nag-fail, may SMS kang matatanggap na kailangang sagutan ang mga link na nasa ibaba.

GCash KYC Process - https://bit.ly/LLM-KYC

Kapag nakapag-fill up ka na ng form, ito ay ie-enrol sa GCash. Hintayin lamang ang SMS kapag KYCed na ang binigay mong number.

Kapag KYCed na ang iyong binigay na GCash number, pwede ka nang mag-request ng cash-out.

1. I-click ang cash out.
2. Ilagay ang amount kung magkano ang ica-cash out.
3. Ilagay ang password ng Lalamove Driver app mo para sa confirmation ng iyong cash out.
4. Hintaying lumitaw ang confirmation ng cash out mo.

Tandaan: Ang mga cash-out requests mula Monday to Thursday ay madi-disburse sa iyong GCash number kinabukasan habang ang requests mula Friday to Sunday ay sa susunod na Monday na madi-disburse.
Ex. Nag-cash-out request ng Monday, sa Tuesday mo ito matatanggap.

Tingnan pang iba pang detalye ng Cash Out Process dito.

Driver Safety
Paano ako makakapagmaneho ng ligtas?

Sundin ang speed limit, igalang ang mga traffic signs, gumamit ng hands-free na kagamitan at tiyaking gumamit ng seatbelt o helmet. Iwasan ang pagmamaneho ng mahabang oras. Kung may nangyaring aksidente, ipaalam sa pulisya at direktang makipag-ugnayan sa amin sa pamamagitan ng live chat. 

Alamin ang Mga Kailangan ng isang Lalamove Partner Driver para sa mas swabeng biyahe.

Driver Safety
Paano ako makakahingi ng tulong pag may emergency?

1. Pindutin ang 'Help', option na matatagpuan sa kanang sulok sa itaas ng iyong screen.
2. Piliin ang 'Get Emergency Help'.
3. Simulan ang emergency call sa pamamagitan ng pag-slide sa iyong screen upang i-dial ang 112.
4. Ang SMS ay ipapadala sa iyong mga registered emergency contacts para ipaalam sa kanila ang iyong sitwasyon.
5. Bukod pa rito, maa-alerto ang customer service team ng Lalamove at makikipag-ugnayan sa iyo kaagad.

Driver Safety
Paano ako makakapag-report ng isyu ng assault, harassment o pang-aabuso?

Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.

Driver Safety
Paano ako mag-rereport ng isyu sa safety?

Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.

Driver Safety
Ano ang dapat kong gawin kung may gustong ipahatid na mga ilegal na bagay?

Huwag tumanggap o maghatid ng mga ilegal o mapanganib na bagay, kahit na hiniling.

Basahin ang Delivery Guidelines: What Lalamove Cannot Deliver para maging mas maalam.

Pwede kang mag-file ng report sa pulisya at direktang kumonekta sa amin sa pamamagitan ng aming  live chat upang i-cancel ang order.

Vehicle and Personal Information
May higit sa isa akong sasakyan. Pwede ko ba silang ilagay sa Driver Profile ko?

Isang sasakyan lang ang pwedeng i-register sa kada-Driver. Pero, pwedeng mag-apply sa aming Fleet Management Program para sa mayroong isa o higit pang mga sasakyan. Tingnan kung paano maging Fleet Operator o Fleet Owner sa Lalamove!

Data Privacy
Magiging ligtas ba ang isu-submit kong requirements?

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga personal na impormasyon.

Place Order Guide
How to place a Ride order?

Follow the steps to place an order:

1. Input the address for pick up and drop off.

You may choose to make it as an immediate order or a scheduled order based on your needs:
- Immediate order: The delivery partner will arrive in 30 minutes

If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 5 stops within the same order.

2. Select the vehicle type

Select the vehicle type you want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details.

3. Add in any reference and confirm the booking.

If there are any reference information you may want to provide to the ride partner, you may add it on the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.

Read more about How To Book Your First Ride with Lalamove here!

Place Order Guide
How to schedule a Ride order?

To schedule a Ride order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick-up time from 30 minutes after up to 30 days away.

Place Order Guide
How to place a Ride order with more than one drop-off location?

Simply click on the "+ Add Stop" button to add additional drop-off locations. You may add up to 5 locations in one order.

You may also drag and rearrange the sequence of the drop-off locations based on your needs!

Order Edit and Cancellation
How to cancel my order?

You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before canceling the booking.

If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.

Order Edit and Cancellation
How to edit my order?

Please contact our Customer Service team for assistance. 

Driver-Related
How can my favourite driver pick up my order?

If you have a favourite saved in your account, you may request your favourite driver to pick up your Ride order first. However, if none of your favourite drivers is online or available, you may be picked up by another driver.

On "Add more details" page, turn on the "Favourite drivers first" button and your Ride order will be seen by your favourite driver first.

Driver-Related
How to contact the driver?

Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.

Should you want to reach out to the driver again, you may also contact them via the app in the order details.

Underneath the driver details, you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.

Driver-Related
How do I rate the driver?

We care about your ride experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app.

Driver-Related
How to change the driver rating?

If you would like to rate driver at a later time, simply just go back to the order details page on the app and click on the pencil icon next to the rating.

Driver-Related
I cannot find a driver

We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.

Try adding in priority fee to encourage drivers to pick up your order earlier.

Driver-Related
What should I do if my driver is unresponsive?

You may contact the driver via the in-app feature or by a phone call.

If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.

If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.

Driver-Related
How long will the driver take to arrive at the pick-up location?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location. 

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly. 

Driver-Related
My driver did not follow the suggested route on the map

Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please communicate with the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.

Delivery Status
How to check the live status of my Ride order?

You will be able to check the location of the driver via the order page. You can see where your driver is in real-time and get notified instantly when the order has been completed.

You can also send the tracking information by clicking the share button on the order page, so recipients know the order status and the estimated time of arrival.

Delivery Status
What types of order statuses are available?

Each status shows the status of the delivery in real-time. Some of the statuses that may appear on your order are:

Finding a driver -> we are currently matching a driver for your order
Awaiting driver -> Your order has been matched with a driver and the driver is heading to the pickup point
Driver arrived -> Driver has arriver at the pickup up point. Ready to take to you to your destination
In Transit  -> The driver is on the way to drop-off point
Completed -> The order has been completed and payment has been settled
Cancelled -> Your order is cancelled

General
What is the maximum number of orders per day / week / month?

There is no maximum number of Ride orders per day. You may place as many orders as you want every day!

General
What is the total estimated travel time?

Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop-off location. 

Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.

General
Do we have waiting fees and cancellation fees?

Waiting fees and cancellation fees are not applicable for Ride orders.

General
Can users or drivers bring their pets along?

Users and drivers are not allowed to bring their pets along.

General
How to get special discounts for senior citizens, PWD and Students?

The Philippine Government, in its pursuit to provide accessible and affordable transportation options for everyone, has recently mandated all ride-hailing service providers operating within the country to offer discounted fares for specific passenger groups. This new policy focuses on enhancing mobility and creating more opportunities for students, senior citizens and persons with disabilities.

 

The discount program covers the following groups to enjoy a minimum of 20% discount off standard rates:

Students: Make sure you have your student school ID and 1 Government ID
PWD: Make sure you have your PWD ID and 1 Government ID
Senior Citizens: Make sure you have your Senior Citizens ID 1 Government ID

Payment Methods
How to change the payment method?

You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!

Payment Methods
What are the payment methods?

Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.  

You may also use the following online payment methods to settle your order:

You may select your payment method at the order confirmation page.

Wallet
How to use my Lalamove wallet?

To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet.

Wallet
How to top up my Lalamove wallet?

To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen. 

Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request. Read through How to Top Up Your Lalamove e-Wallet for Cashless Delivery for more!

Wallet
I faced an issue with topping up the Wallet

If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:

Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time

If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting.

Wallet
How to withdraw money from my Lalamove wallet?

To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for refund, you can no longer use cashless transactions until the refund is complete.

If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10-45 banking days depending on your card provider. 

Receipts
How to get e-receipts for the order?

Activate the "Receive E-receipts" function under your settings page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF.

Receipts
How to get a tax invoice for the order?

1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app

Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery

Receipts
I did not receive the e-receipt

To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF. 

Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance.

Coupon
How to use a Lalamove coupon or promo code?

You may add a coupon on the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.

Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page. Don't miss out on Lalamove Discount Codes You'll Enjoy!

Complaint
I would like to file a complaint

We are sorry that your experience on our platform was not up to your expectations. Please contact our Customer Service Team for further assistance.

Location
I can't find my location on the map

If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.

Profile and Account
I forgot my password

If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for you to verify and update your password.

Profile and Account
How to reset my password?

To change your password, go to Settings and click 'Change password'. Follow the steps according to the prompts.

Profile and Account
How to update my mobile number?

To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.

Profile and Account
How to register an account?

To sign up for an account, simply click on the "Don't have an account?" button at the sign-in page and you may register an account with your mobile.

Alternatively, you may also register an account with your Facebook, Google, or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.

Profile and Account
How to deactivate my account?

We are sad to hear that you want to deactivate your Lalamove account. To process your request, you may contact our Customer Service.

Lalamove Service
What are Lalamove's service hours?

Lalamove operates 24/7 to best serve your needs. We specialize in instant & scheduled courier and ride-hailing service, matching you with nearby drivers in just a matter of seconds. 

App Setting
How to turn off app notifications?

For Android, you may turn on/off on the device settings page.

For iOS, you may turn on/off the in-app settings page.

However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have.

App Setting
How to change the app language?

To change the app language, simply go to Settings and click on 'Language'. You may change to the language that is available for your region.

General
Paano tumanggap ng Ride order?

Para pumili ng order gamit ang Lalamove app:
1. I-click ang Pick Up icon.
2. Tiyaking naka-on ang Working mode.
3. Siguraduhing walang nakabinbin o natanggap na order.
4. Tanggapin ang order.

General
Ano ang mga order fees?

Ang bayad sa serbisyo ay nakabase sa maraming bagay tulad ng sitwasyon sa trapiko, dami ng order, availability ng mga partners, mga toll, karagdagang bayad, at iba pa. Kaya maaaring mag-iba ang kabuuang bayad ng serbisyo. Ang rate na ipinapakita sa oras ng request ay maaaring hindi na pareho kung may pagbabago sa mga detalye ng order.

General
Anong impormasyon ng order ang makikita ko?

Pagkatapos tanggapin ang order, makikita mo ang address at contact number ng customer.

General
Paano ko ma-contact ang user?

Maaari mong makita ang mobile number ng customer sa pamamagitan ng pag-click sa phone icon. Pagtapos i-click ang icon, matatawagan na ang customer. Pwede mo ring makausap ang customer sa pamamagitan ng text sa app.

General
Bakit hindi ako makatanggap ng mga order?

Subukan i-uninstall at i-reinstall ang application. Pagkatapos ay mag-login sa iyong account. Kung walang pagbabago, makipag-ugnayan na sa aming Customer Service team para sa tulong.

General
Paano ma-check ang dati kong orders?

I-click ang "Records" at i-filter ang status.

Halimbawa:
Ongoing, Picked-Up, Completed, o Cancelled.

General
Ano ang gagawin ko kung hindi ko makuha o hindi ako sumasang-ayon sa bayad?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

General
Meron ba kaming waiting fee at cancellation fee?

Hindi applicable ang waiting fee at cancellation fee sa Ride orders.

General
Maaari ba akong magdala ng isang tao habang ako ay online?

Para sa kaligtasan ng mga isasakay na pasahero, ang mga kaibigan at pamilya ng mga driver-partner ay hindi maaaring sumakay sa kanilang sasakyan habang nasa biyahe.

User Related
Ano ang dapat kong gawin kung hindi pa handa ang item para sa pagpick-up?

Mangyaring makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Kung hindi ma-contact ang user, i-contact ang aming Customer Service team para sa tulong.

User Related
Ano ang dapat kong gawin kung may hindi pagkakasundo sa bayad sa user?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

User Related
Bakit hindi ko mahanap ang lugar ng pick-up/drop-off?

Kung hindi mo mahanap ang lugar ng pagkukunan o pagbababaan, mangyaring makipag-ugnayan sa nagpadala o tatanggap para sa karagdagang direksyon.

User Related
Paano kung wala ang user sa lugar ng pick-up/drop-off o hindi ma-contact?

Subukan ulit makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Pwede ring i-contact ang aming Customer Service team para sa tulong.

User Related
May naiwan ang user na bagay sa aking motor

Mangyaring makipag-ugnayan sa user at pag-usapan kung paano ito ibabalik sa user.

Kung hindi ma-contact ang user, i-contact na lamang ang aming Customer Service team para sa tulong.

User Related
Mali ang napiling vehicle o service ni user

Kung mali, maaari mong payuhan ang user na i-cancel ang order at mag-book ng tamang vehicle o service.

Kung tumanggi ang user na gawin ito, maaari mo ring i-cancel ang order at ilagay ang dahilan bilang pagkakamali ng user sa pagpili ng sasakyan/serbisyo.

Makipag-ugnayan sa aming Customer Service team para sa pagkansela pagkatapos ng grace period.

User Related
Gusto ng user na baguhin ang mga detalye ng order

Mangyaring payuhan ang user na i-edit ang order kung ang status ng order ay papunta pa lamang sa pick up location.

Ang mga detalye ng order at bayad ay awtomatikong magbabago.

Kung gusto ng user na i-edit ang order pagkatapos mong dumating sa pick up/drop off point, makipag-ugnayan sa amin via live chat para i-edit ang order.

User Related
Paano haharapin ang bastos o abusadong user?

Dahil ang iyong kaligtasan ang aming priyoridad, kung ang user ay nagiging bastos o abusado, ipinapayo naming manatiling propesyonal.

Subukang iwasan ang pakikipagtalo sa kanila at tapusin ang order nang maayos.

Ngunit, kung patuloy na iniinsulto ka ng user o nagiging marahas at ang iyong kaligtasan ay nasa panganib, tandaan na ang iyong kaligtasan ang pinakamahalaga.

Maaari mong i-cancel ang order at makipag-ugnayan sa amin kung kailangan mo ng tulong. Iulat sa lokal na awtoridad kung kinakailangan.

User Related
Gusto kong magreklamo tungkol sa user

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

Registration
Paano ako makakadalo sa Virtual Training?

Makakatanggap ka ng SMS na may link sa Virtual Training. Mangyaring kumpletuhin ito sa loob ng 1-2 araw.

Registration
Ano ang mga requirements para maging Ride driver?

Kailangan mong mag-sumbit ng mga karagdagang dokumento tulad ng valid LTFRB PA o CPC at Passenger Accident Insurance para makapag-apply bilang ride-hailing driver.

Order edit and Cancellation
Paano mag edit ng aking order?

Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.

Order edit and Cancellation
Paano mag cancel ng order?

Lubos na ipinapayo na iwasang mag-cancel ng mga order maliban na lang kung talagang kinakailangan.

Halimbawa: sira ang sasakyan / aksidente

Maaari mong i-cancel ang order sa driver app sa loob ng grace period. Pagkatapos ng grace period, kailangan mong makipag-ugnayan sa aming Customer Service team para sa tulong. Mangyaring tawagan agad ang user bago i-cancel ang booking.

Kung madalas kang mag-cancel ng sunud-sunod na biyahe o order, maaaring maapektuhan ang iyong karanasan sa Lalamove Platform.

Guide for Drivers
Bakit ako dapat maging Ride-hailing driver?

Maaari mong i-maximize ang iyong potensyal na kumita dahil pwede kang makatanggap ng parehas na Delivery at Ride orders!

Makakapag onboard ka agad at patuloy na ma-enjoy ang mga benepisyo galing Panalomove Driver Benefits.

Guide for Drivers
Paano maging Ride Driver?

Siguraduhing naka-rehistro ka muna bilang Lalamove Delivery Driver.

Pagkatapos, i-click ang "Want to take Ride orders?" at mag-upgrade bilang Ride Driver.

Guide for Drivers
Pwede ba maging Ride Driver lang?

Hindi. Maaari ka lang maging Ride Driver kung isa ka nang Delivery Driver. Pero, pwede kang kumuha ng parehong order or pumili kung anong order ang iyong kukunin.

Guide for Drivers
Maaari ba akong maging Ride Driver kahit wala akong sariling sasakyan?

Kailangan mong magkaroon ng sariling rehistradong sasakyan para maging Ride partner driver.  

Kung hindi ikaw ang may-ari ng sasakyan, maaari kang magsubmit ng Letter of Authorization mula sa may-ari o Deed of Sale kung sakaling ikaw ang pangalawang may-ari ng sasakyan.

Guide for Drivers
Saang lugar available ang Ride service?

Ang Ride service ay available sa buong Metro Manila.

Guide for Drivers
Ano ang mga sasakyan na pwedeng gamitin sa Ride service?

Sedan at SUV ang maaaring gamitin sa Ride service.

Guide for Drivers
Ilan ang kapasidad ng bawat sasakyan?

Maaaring magsakay ng hanggang 4 sa Sedan at 6 sa SUV.

Guide for Drivers
Mayroon bang insurance ang Ride service?

May insurance na maaaring matanggap ang Lalamove drivers! Tingnan dito: Panalomove: 24/7 FREE Personal Accident Insurance ng CHUBB

Guide for Drivers
Paano sumali sa Lalamove? Pwede bang part-time?

Madali lang sumali sa Lalamove! Mag-sign up lang dito,  i-download ang Lalamove Driver App, Kumpletuhin ang virtual training, Magpasa ng required documents, Magbayad ng deposit at pwede ka nang magsimula bilang Lalamove Partner-Driver, mapa-full time man o part-time! 

Income
Paano ko makukuha ang kita ko mula sa Lalamove?

1. Pumunta sa wallet tab at i-click ang e-wallet details.
2. Ilagay sa e-wallet information ang kinakailangang mga detalye.
3. Siguruhing tama ang Account Number at Account Name na ilalagay.

Kailangang dumaan sa KYC process ang account mo kahit na nilagay mo na ang mga impormasyon sa e-wallet details para hindi mag-fail ang cash-out request. Kapag nag-fail, may SMS kang matatanggap na kailangang sagutan ang mga link na nasa ibaba.

GCash KYC Process - https://bit.ly/LLM-KYC

Kapag nakapag-fill up ka na ng form, ito ay ie-enrol sa GCash. Hintayin lamang ang SMS kapag KYCed na ang binigay mong number.

Kapag KYCed na ang iyong binigay na GCash number, pwede ka nang mag-request ng cash-out.

1. I-click ang cash out.
2. Ilagay ang amount kung magkano ang ica-cash out.
3. Ilagay ang password ng Lalamove Driver app mo para sa confirmation ng iyong cash out.
4. Hintaying lumitaw ang confirmation ng cash out mo.

Tandaan: Ang mga cash-out requests mula Monday to Thursday ay madi-disburse sa iyong GCash number kinabukasan habang ang requests mula Friday to Sunday ay sa susunod na Monday na madi-disburse.
Ex. Nag-cash-out request ng Monday, sa Tuesday mo ito matatanggap.

Tingnan pang iba pang detalye ng Cash Out Process dito.

Driver Safety
Paano ako makakapagmaneho ng ligtas?

Sundin ang speed limit, igalang ang mga traffic signs, gumamit ng hands-free na kagamitan at tiyaking gumamit ng seatbelt o helmet. Iwasan ang pagmamaneho ng mahabang oras. Kung may nangyaring aksidente, ipaalam sa pulisya at direktang makipag-ugnayan sa amin sa pamamagitan ng live chat. 

Alamin ang Mga Kailangan ng isang Lalamove Partner Driver para sa mas swabeng biyahe.

Driver Safety
Paano ako makakahingi ng tulong pag may emergency?

1. Pindutin ang 'Help', option na matatagpuan sa kanang sulok sa itaas ng iyong screen.
2. Piliin ang 'Get Emergency Help'.
3. Simulan ang emergency call sa pamamagitan ng pag-slide sa iyong screen upang i-dial ang 112.
4. Ang SMS ay ipapadala sa iyong mga registered emergency contacts para ipaalam sa kanila ang iyong sitwasyon.
5. Bukod pa rito, maa-alerto ang customer service team ng Lalamove at makikipag-ugnayan sa iyo kaagad.

Driver Safety
Paano ako makakapag-report ng isyu ng assault, harassment o pang-aabuso?

Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.

Driver Safety
Paano ako mag-rereport ng isyu sa safety?

Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.

Driver Safety
Ano ang dapat kong gawin kung may gustong ipahatid na mga ilegal na bagay?

Huwag tumanggap o maghatid ng mga ilegal o mapanganib na bagay, kahit na hiniling.

Pwede kang mag-file ng report sa pulisya at direktang kumonekta sa amin sa pamamagitan ng aming  live chat upang i-cancel ang order.

Vehicle and Personal Information
May higit sa isa akong sasakyan. Pwede ko ba silang ilagay sa Driver Profile ko?

Isang sasakyan lang ang pwedeng i-register sa kada-Driver.

Data Privacy
Magiging ligtas ba ang isu-submit kong requirements?

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga personal na impormasyon.

Partner Rewards Program
Lahat ba ng Lalamove Partner Drivers ay makakatanggap ng libreng Personal Accident Insurance mula sa Chubb?

Ang Chubb Personal Accident Insurance ay para sa lahat ng Active-Normal Lalamove Partner Drivers. Narito ang mga pamantayan para mag-quality sa Personal Accident Insurance:

Lalamove-partner-drivers-Chubb-personal-accident-insurance-requirements

 

Partner Rewards Program
Paano i-claim ang benefits ng Chubb Personal Accident Insurance? Ano ang proseso?

1. I-report ang aksidente sa:

  • Lalamove PH hotline - (02) 8888-5252 or In-App Live Chat
  • Chubb hotline - (02) 8849-6000
  • Chubb emamil address - A&HClaims.ph@chubb.com

2. Kumpletuhin ang claims form at requirements.

3. Ipasa ang claims form at requirements sa Chubb o Lalamove.

4. Abangan ang tawag, SMS, o email mula kay Chubb o Lalamove tungkol sa status ng claim mo.

5. Papasok ang benepisyo sa GCash account mo kapag approved na ng Chubb ang claim.

Partner Rewards Program
Ano ang Panalomove Driver Benefits na pwede kong matanggap?

Ilan sa mga benefits na pwede mong matanggap bilang Lalamove Partner Driver ay discounts sa fuel, healthcare, insurance, vehicle maintenance, vehicle gears at accessories, at financial assistance sa pagbili ng motorcycle o sasakyan.

Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits, bisitahin ang page na ito: www.lalamove.com/panalomove

General
What is Lalamove Automotive's Vehicle Ownership Program?

The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income! 

We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.

General
How can I apply?

You can apply by logging in to http://www.lalamove.com/automotive and completing the sign-up form or by sending an email to autosales.manila@lalamove.com.  Our Sales Team will contact you within two (2) working days to discuss the details of the application.

General
What are the program benefits?

Once you applied and got approved, you can enjoy the following program benefits:

  • Personalized Loan Application Process
  • Low down payment and flexible payment terms up to 60 months
  • Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
  • Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).
General
Who is eligible to apply?

All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.

General
What are the loan requirements?

Here are the list of loan requirements you need based on your income source:

For locally-employed:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Copy of Certificate of Employment (CoE) with compensation
  • Latest Income Tax Return (ITR) or BIR 2316
  • Latest three (3) months payslips

For self-employed / business owners:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
  • Latest Income Tax Return (ITR)
  • Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.

For those working abroad:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Latest Employment Contract
  • For Seafarer/Seaman, must have latest Crew Contract
  • Proof of remittance for the last three (3) months
General
How long is the processing time?

Your loan application will be submitted to our bank and dealer partners for processing.  It will take 7-14 banking days to get a result.  You will be notified by our team regarding the status of your application.

General
Is there a minimum income required for the loan?

to qualify for the truck loan is Php 30,000 for 1,000 kg and 2,000 kg trucks while Php 80,000 for 6-wheels.

General
Do I have to pay a reservation fee?

Yes, the reservation fee is collected upon application.

General
Do you also offer Motorcycle or MPV loans?

No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks.  You may check the vehicle models by clicking this link.

Truck Usage & Benefits
What are the truck features?

Your truck will have the following features:

  • Lalamove Automotive badges;
  • LTFRB body markings;
  • Front A/C for convenience and comfort
Truck Usage & Benefits
What benefits can I get after the truck has been released?

You will enjoy the following benefits once your truck is released.

  1. Express Income (from on-demand deliveries, corporate clients, driver mission and sticker incentive)

  2. Active Vehicle Operations Support (hassle-free driver registration & onboarding, LTFRB & DTI Permit Application Assistance and Lower Security Deposit)

  3. Lalamove Freebies (auto shop perpetual discount, competitive vehicle insurance coverage, merchandise items, and many more!)

Truck Usage & Benefits
Can I use the truck for personal purposes?

Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.

Truck Usage & Benefits
Do I automatically become a Lalamove Partner after purchasing the truck? 

You will automatically become a Lala Auto Partner upon release of your truck.  We will assist you in the accreditation of your chosen Driver with Lalamove. 

Truck Usage & Benefits
When can I start accepting deliveries?

Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.

Bookings & Income
Will you guarantee a fixed number of orders daily?

No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.

Bookings & Income
Will I be prioritized in receiving orders from the Lalamove Driver App?

No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point.  You will be able to see the order on your Driver App if you are close to the pick-up point.

Bookings & Income
How much can I potentially earn monthly?

You can earn up to Php 100,000 per month for small trucks and up to Php 170,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.

General
What is Lalamove Fleet Management?

Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.

General
How can I register?

Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.

General
What are the requirements to join Lalamove Fleet?

Here is a list of requirements you will need when joining:

Fleet Requirements:

- Fleet Owners must have a minimum size of 1 vehicle and 1 driver in their Fleet

 

Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet

Please note that other documents may be requested based on local market requirements

General
Do I have to register individually for each driver under my Fleet?

Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.

General
Do I still need to use other Lalamove app?

Yes. The Fleet Management portal works alongside the Lalamove Driver App

General
I am already a Lalamove driver, can I still join Fleet?

Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact these numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Vehicle registration
How do I register my vehicles?

 

Fleet owners can register their vehicles in the portal. In Lalamove Fleet Management, vehicle registration is separate from driver management, meaning that you can register as many vehicles as you want even if the number is more than the available drivers.

Vehicle registration
What are the benefits (or difference) of Lalamove Fleet?

Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:

- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.

Vehicle registration
Can vehicles be shared between drivers?

Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.

Vehicle registration
What requirements do I need to provide to register my Vehicle?

Here is a list of relevant vehicle documents and photos that will be requested upon registration:

- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle

Please note that other documents may be requested for verification purposes.

Vehicle registration
I am stuck at vehicle registration, where can I get help?

If you have any further questions please contact the numbers below to proceed:

- +639176321291
- +639176321924
- +639177046141
Invite a Driver
What happens after I create a new invite?

After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.

Invite a Driver
What is a vehicle type?

Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).

Invite a Driver
Can my driver drive multiple vehicle types?

At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.

Driver registration
What documents/ requirements do I need to provide to register my Driver?

Here is a list of relevant driver documents that will be requested upon registration:

- Driving License
- Letter of Authorization from Fleet Owner (Including ID and Signature of Owner)
- Background Check Document (NBI Clearance or Police Clearance or Barangay Clearance)

Driver registration
What can I do if I have reached the maximum fail allowed for virtual training?

Please reach out to us at the numbers below for more details:

- +639176321291
- +639176321924
- +639177046141
Driver registration
What happens after I submit my application?

Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.

Pairing a driver to vehicle
I have multiple vehicles in my Fleet. Can I change my vehicle and driver pair?
Yes. We understand that there can be many drivers and vehicles under a fleet. You can go to the Driver List on the Fleet portal and pair your drivers to the vehicles you want them assigned to (as long as they are under the same vehicle type).
Pairing a driver to vehicle
How do I change my driver's vehicle?
When changing a driver's vehicle, first ensure that the driver appears as "off duty" in the Driver app, then they will appear on the Driver List in the Fleet portal as "off duty". From this, you can then pair or unpair drivers from vehicles, as long as they do not have an ongoing order.
Pairing a driver to vehicle
What vehicles can my driver drive?
Each driver can be paired to any verified vehicles that are within their registered vehicle type.
For example, a drivers who is registered and verified for a vans will be able to see a list of vans in the "Select Vehicle List". Other types of verified vehicles (i.e. Trucks) will not appear in the list.
Pairing a driver to vehicle
Why can't I remove a vehicle from my driver?
Drivers who have an ongoing order and / or is marked as "On Duty" cannot have their vehicles removed until they complete their order mark themselves as "Off Duty".
Pairing a driver to vehicle
Why can't I see any vehicles available for assignment?
Only verified vehicles with that driver's vehicle type will appear in the pairing list. If your vehicles still appear in the "Pending" tab on Vehicle List, they are not ready for pairing.
Pairing a driver to vehicle
How will my driver know when a vehicle has been changed?
As drivers will need to first mark themselves as "Off Duty" in the Driver app before any vehicle change can be updated, it is recommended to notify your drivers beforehand in order to ensure a smooth transition. A pop-up and push notification will soon be available in the Driver app where drivers will be notified every time a vehicle is assigned or removed, so that they are aware of the change.
Rewards Program
What is Lalamove Rewards?
Lalamove Rewards is a point system loyalty program where Lalamove Users can earn rewards.
Rewards Program
Who is eligible to join Lalamove Rewards?
Anyone who has a Lalamove Platform Account is eligible to join and create a program account.
Rewards Program
What is Platform Account and Rewards Program Account?
Platform Account refers to the account you registered when you first joined as users with Lalamove while Rewards Program Account refers to the account you registered when Lalamove users agree to join as members of Lalamove Rewards.
Rewards Program
How do I join the Rewards Program? Do I still need to download another app to create a program account?
No, just log-on the Lalamove App and follow the steps:
  1. Click on the side menu found on the upper left corner
  2. Look for REWARDS
  3. Read the Terms & Conditions
  4. Users must agree with the Terms & Conditions to be able to click “JOIN NOW”.

    4-Apr-25-2022-10-31-05-66-AM


Rewards Program
How old do I have to be to join the Lalamove Rewards?
You must be at least the age of 18 to join the Lalamove Rewards.
Rewards Program
How do you protect my privacy and personal details?
We have a very strict policy on privacy, and your personal details are treated with the utmost confidentiality. Our Terms & Conditions and Privacy Policy outline why we need your personal information and how we will use it. For more details, please visit our website www.lalamove.com/privacy-policy
Rewards Program
Do I need to pay an admission fee to join the Rewards Program?
No, Lalamove Rewards is free for anyone who is interested to join.
Rewards Program
How do I earn LalaPoints?

Points can be earned from the delivery transactions (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type.

Note: Miscallaneous Fees on top of the in-app computation is excluded from the point earning delivery transactions (e.g. Parking Fees, Toll Fees, Subdivision/Village Entrance Fees and TIP)

Rewards Program
Do I still earn LalaPoints even if my booking is canceled?
Points will not be earned upon settlement of order cancellation fee.

Note: Cancellation Fee is only charged to the user upon cancellation of order after Driver Order Matching (See Section 3: Order Cancellation T&Cs)
Rewards Program
How many points do I earn from each delivery transaction?
One (1) LalaPoint is equivalent to increments of Php 10.00 of your delivery transaction, based on the in-app computation.

(e.g. For a one (1) motorcycle delivery transaction worth Php 100, you’ll automatically earn 10 LalaPoints.)
Rewards Program
Can I still earn points even if my order is refunded by Lalamove?
No, but the amount of points that you earned from this transaction will be deducted to your wallet. Lalamove reserves the rights of final decision.
Rewards Program
Can I still earn points even if I used discount coupons?
Yes, but the amount of points that you will earn will be equal to the Php value of your delivery transaction, less the amount of the discount coupon used.

(e.g.If you use a Php 20 discount coupon on your motorcycle delivery booking worth Php 100, you’ll only earn Lalapoints from Php 80 of the Net transaction)
Rewards Program
Can I still earn points even if I use the Lalamove App from one city to another that is serviceable by Lalamove?
Yes, as long as both cities are located in one country.
Rewards Program
Can I still earn points even if I use the Lalamove App in other countries that are serviceable by Lalamove?
If Lalamove Rewards program is already offered in the country you are currently located, you still have to opt-in the specific rewards program of that country.
Rewards Program
Will my earned points from one country be carried over to another country?
Unfortunately, this is not possible as each Lalamove Reward is distinct per market.
Rewards Program
Where can I see my earned LalaPoints?

You may always check your accumulated points on the Rewards page of your Lalamove app or Web app.

       16a

 

Rewards Program
How can I use my points?
Earned points may be used to redeem Lalamove Coupons or other exciting tokens from our partner merchants. (See list for full list of rewards)
Rewards Program
Do my earned points expire?

Expiry of your earned points follows a rolling period of 18 months.

18-1

 

Rewards Program
Can I transfer my membership and benefits to someone else?
Unfortunately, your LalaPoints are not transferable.
Rewards Program
Can I cash out my LalaPoints?
No, LalaPoints cannot be cashed out nor be converted into cash.
Rewards Program
Can I buy LalaPoints instead?
No, LalaPoints is earned purely from your Booking Transaction Value.
Rewards Program
Does LalaPoints have the same value with Php?
No, each Php 10 increment of your Order Transaction Value will earn you 1 LalaPoint
(e.g. For a delivery transaction of Php 100, 10 LalaPoints will be earned)

Ready to book a delivery now?

Download the app to start delivering with us.