FAQs
- Business
- General General General General Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Business Account Making an Order Making an Order Making an Order Payment Payment Business Account Business Account
- Personal
- Place Order Guide Place Order Guide Place Order Guide Order Edit and Cancellation Order Edit and Cancellation Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Delivery Status Delivery Status General General Payment Methods Payment Methods Wallet Wallet Wallet Wallet Receipts Receipts Receipts Coupon Complaint Location Profile and Account Profile and Account Profile and Account Profile and Account Profile and Account Lalamove Service App Setting App Setting Services Services Services Services Services Services Services Services Services Services
- Driver
- General General General General General General General General General User Related User Related User Related User Related User Related User Related User Related User Related User Related User Related User Related Registration Order edit and Cancellation Order edit and Cancellation Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Income Driver Safety Driver Safety Driver Safety Driver Safety Driver Safety Vehicle and Personal Information Data Privacy
- Ride-Personal
- Place Order Guide Place Order Guide Place Order Guide Order Edit and Cancellation Order Edit and Cancellation Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Driver-Related Delivery Status Delivery Status General General General General General Payment Methods Payment Methods Wallet Wallet Wallet Wallet Receipts Receipts Receipts Coupon Complaint Location Profile and Account Profile and Account Profile and Account Profile and Account Profile and Account Lalamove Service App Setting App Setting
- Ride-Driver
- General General General General General General General General General User Related User Related User Related User Related User Related User Related User Related User Related User Related Registration Registration Order edit and Cancellation Order edit and Cancellation Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Guide for Drivers Income Driver Safety Driver Safety Driver Safety Driver Safety Driver Safety Vehicle and Personal Information Data Privacy
- Driver Benefits
- Partner Rewards Program Partner Rewards Program Partner Rewards Program
- Get a Vehicle
- General General General General General General General General General Truck Usage & Benefits Truck Usage & Benefits Truck Usage & Benefits Truck Usage & Benefits Truck Usage & Benefits Bookings & Income Bookings & Income Bookings & Income
- Fleet
- General General General General General General Vehicle registration Vehicle registration Vehicle registration Vehicle registration Vehicle registration Invite a Driver Invite a Driver Invite a Driver Driver registration Driver registration Driver registration Pairing a driver to vehicle Pairing a driver to vehicle Pairing a driver to vehicle Pairing a driver to vehicle Pairing a driver to vehicle Pairing a driver to vehicle
- Rewards Program
- Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program Rewards Program
Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!
Get in touch and our friendly and professional sales team will be in touch with you shortly.
Reduce operational costs:
Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!
Save more with multi-stop deliveries!
Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.
Save hassle with API (Application Programming Interface)
Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!
Be our corporate account by setting up a business account! Simply upgrade your account in "Upgrade to Business" under Setting. You only need to enter your company information and upload {Business Registration Document} /or {Tax ID Document} in the registration flow on the web app.
Yes! We help lots of businesses with large quantities of deliveries. If you're looking for automated solutions then our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.
Tell us more and our friendly and professional sales team will be in touch with you shortly.
Simply click on the "+ Add Stop" button to add additional dropoff locations. You may add up to 20 locations in one order.
You may also drag and rearrange the sequence of the dropoff locations based on your needs!
Yes, you may have the recipient to pay the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop-off location. Please ensure that you have chosen cash as the payment method!
You will be able to check the location of the driver via the order page. You may see where your driver is in real-time and get notified instantly when the delivery has been completed.
You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.
You will need to activate the "Receive E-receipts" function under your setting page in order to get the e-receipts for each order. Kindly put in your email address to opt in to get the e-receipts
Yes, we may issue receipts and tax invoiced on behalf of your company. Simply contact our Customer Service Team and our team member will be able to process it for you.
Users with "Admin" role in the corporate account can invite a new or existing user to join your business account via Email. Kindly tap the button "Invite new member" under setting page in "Team" category on web, and enter the email address of the new teammate. The new teammate will be added to your corporate account after they finish the steps in the invitation email.
Users with "Admin" or "Manager" role can view all order history on the corporate account. Users with "Employee" role can only view orders placed by him/her. You can view the role of all teammates under setting page in "Team" category on web.
Our Application Programming Interface (API) enables you to integrate with Lalamove’s systems to place orders automatically without having to input orders manually via our mobile or web app. To get started, please review our API Documentation and learn more about what you can achieve by using our API. Once you are ready to begin the integration process, you can either sign-up and register for a new Lalamove account or log in using your existing account credentials through our Partner Portal to generate your API & Secret Keys.
Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.
Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.
Lalamove helps businesses from a wide variety of industries with their delivery needs. From F&B and eCommerce to retail, furniture, construction, and many more, we've got the delivery solutions and the fleet of vehicles on standby that you need to help grow your business.
Keep track of your delivery expenses: Manage multiple staff members under a single business account with a centralized business wallet. Monitor your corporate accounts' spending with ease through monthly statements. Take control of your spending! Reduce operational costs: Without your own fleet of vehicles and a team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees, and overheads that come with employing drivers on a full- or part-time basis. Save even more with multi-stop at up to 20 different locations within one trip! Save hassle with API (Application Programming Interface) Forget about submitting your orders manually to us. Our automated system links your interface with ours, so orders can be processed when they come in, 24/7!
The size limit varies depending on the vehicle type you chose!
Please refer to the below for the size and weight limitation
To automatically receive Statements for each month, kindly activate the "Receive monthly statements by email" function under your setting page in the "Notification" category on the web app. Add the recipient email below to receive the statement. You may also download Statement under your setting page in the "Statement" category on the web app.
Yes, we are integrated with Shopify and WooCommerce. For Shopify, please install the Lalamove Shopify app here [https://apps.shopify.com/lalamove]. For WooCommerce, please reach out to us at channelpartnerships.fd@lalamove.com
Seamlessly place orders from your backend system to ours with Lalamove API:
1) Place both point-to-point and multi-stop orders
2) Place orders immediately or schedule a pick-up time up to 30 days in advance
3) Instant quotation that shows the breakdown for the distance and delivery fees
4) Obtain auto-update of delivery status easily and promptly through Webhook
5) ShareLink to share delivery status updates to 3rd party
6) Instant driver matching
7) Retrieve real-time driver location
8) Cancel orders with ease within the grace period
9) Easy self-registration to use our API
10) Proof of delivery (POD)
11) Corporate Fleet to manage "Favorite Drivers Only" and "Favorite Fleet First"
12) Usable within Southeast Asia & Latin America
Yes, our API allows you to place multi-stop orders by adding drop-off points and relevant contact information. You can add up to 16 drop-off points and 1 pick-up point. However, please note that the sequence in which you list the stops will be the route the driver adopts.
Our API is able to proactively provide status updates with Webhook - a feature that enables notifications for you whenever there is a key event so you can receive information easily, effortlessly, and promptly. Currently, we notify you of 4 different events:
1) When the order status changes
2) When the wallet balance changes
3) When the order amount is adjusted (eg. tips, fee adjustments)
4) When the same order is re-submitted
Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.
With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed.
You can even send the tracking information to your customer, so they know the estimated time of arrival.
Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.
Other than that, we deliver almost everything else!
Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.
As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.
Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery
You can reach us at partner.support@lalamove.com or through our LiveChat positioned at the bottom right in https://partnerportal.lalamove.com
Sign up as a Corporate Account to enjoy these exclusive features:
- Manage multiple staff under one account with specific roles and access rights.
- Integrate your business directly with our API solution.
- Connect your e-commerce storefront with our range of readily available plugins.
- Spend directly from a centralized business wallet and group your finances.
- Monitor your corporate account's spending with ease through monthly statements.
- Access downloadable reports and analytics directly from your dashboard.
More exclusive features coming soon!
Follow the steps to place an order:
1. Input the address for pick-up and drop-off.
You may choose to make it as an immediate order or a scheduled order based on your needs.
Immediate order: The driver will pick up the delivery in 30 minutes.
Scheduled order: You may select the pick-up time which is from 30 minutes up to 30 days.
If you need to add multiple stops, simply click on the "+ Add Stop" button to add up to 20 stops in the same order.
2. Select the vehicle type.
Evaluate the size of your delivery and select the vehicle type you want.
If you're unsure of the capacity of each vehicle type, click the information button on the top right corner for the details.
3. Select any additional service.
You may also request add-on services (Thermal Bag, Buy For Me, etc.) based on your needs.
4. Add in any reference and confirm the booking.
If there are any reference information you may want to provide to the driver, you may add in it in the next page! Confirm the contact information and select your payment method. If you have a promo code or a discount coupon, you may also add it there.
Once everything is good to go, just click "Place order" and we will match you with a driver. Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.
Mobile App
To schedule an order, just click the "Pick-up time" on the order placing page and select "Later". You will then be able to choose the pick-up time from 30 minutes after or up to 30 days away.
Web
To schedule an order, simply click the “Scheduled" button after putting the order details. You will then be able to select the pick-up time from 30 minutes after or up to 30 days away.
Once an order is booked, you may click the "Chat" button to use the in-app chat feature to talk with the driver directly for any inquiries.
Simply click on the "+ Add Stop" button to add additional drop-off locations. You may add up to 20 locations in one order.
You may also drag and rearrange the sequence of the drop-off locations based on your needs.
See everything about our Multistop Delivery now!
You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before canceling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.
Please contact our Customer Service team for assistance.
If you have a favorite saved in your account, you may request your favorite driver to pick up your order first. However, if none of your favorite drivers are online or available, your order may be picked up by another driver.
Mobile App
At the "Add more details" page, turn on the "Favourite drivers first" button and your order will be seen by them first.
Web
Check the "Assign to favorite driver only" in the "Notes to driver section" under the notes text field.
Once the order is matched with the driver, you may click on the "Chat" button to use the in-app chat to talk with the driver.
Once you are matched with a driver, you will see the details of the driver. Your driver will also contact you via phone call to confirm the information.
Should you want to reach out to the driver again, you may also contact them via the app in the order details.
Mobile APP
Under the driver details, you may click on the "Chat" or "Call" button to use the in-app chat to talk with the driver or call them directly.
Web
You may chat with the driver directly. You may also refer to the driver's phone number listed in the Order Details panel and contact the driver via text or call.
We care about your delivery experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply go back to the order details page on the app or the order details panel on the website.
If you would like to rate driver at a later time, simply go back to the order details page on the app or the order details panel on the website and click on the pencil icon next to the rating.
We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.
Try adding in priority fee to encourage drivers to pick up your order earlier.
You may contact the driver via the in-app feature or by a phone call.
If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.
If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.
Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.
Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.
Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.
Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop-off point, please contact the driver to reconfirm.
You may click on the "Chat" button to use the in-app chat feature to talk with the driver directly. Should you require further assistance, please reach out to your Customer Service Team.
You can check the location of the driver via the order page. You may see where your driver is in rea-time and get notified instantly when the delivery has been completed.
You can even send the tracking information to your customer by clicking the share button on the order page, so they know the delivery status and the estimated time of arrival.
Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.
Each status shows the status of the delivery in real-time. Some of the statuses that may appear on your order are:
On the mobile app
Finding a driver --> We are currently matching a driver for your order
Awaiting Driver --> Your order has been matched with a driver and the driver is heading to pick up point
In transit --> The driver has arrived at the pick up point
Delivering --> The driver has arrived at the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled
On the web app
Matching --> We are currently matching a driver for your order
Ongoing --> Your order has been matched with a driver and the driver is heading to pick up point
Picked up --> The driver has picked up the item and is heading to the drop off point
Confirming Bill --> Driver has finished unloading and is confirming the final bill
Settle Bill --> The driver has sent the final bill and is pending the payment from customer
Completed --> The delivery has been completed and payment has been settled
Cancelled --> Your order is cancelled
There is no maximum number of orders per day. You may place as many orders as you want every day!
Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up your delivery, the time listed will be the estimated arrival time to the drop-off location.
Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.
You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!
Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.
You may also use the following online payment methods to settle your order:
You may select your payment method at the order confirmation page.
To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet.
To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.
Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request. Read through How to Top Up Your Lalamove e-Wallet for Cashless Delivery for more!
If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:
Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time
If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting
To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for refund, you can no longer use cashless transactions until the refund is complete.
If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10-45 banking days depending on your card provider.
Activate the "Receive E-receipts" function under your settings page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.
To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF.
To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.
Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance.
1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app
Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery
You may add a coupon on the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.
Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page. Don't miss out on Lalamove Discount Codes You'll Enjoy!
We are sorry that your experience on our platform was not up to your expectations. Please contact our Customer Service Team for further assistance.
If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.
If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for you to verify and update your password.
To change your password, go to Settings and click 'Change password'. Follow the steps according to the prompts.
To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.
To sign up for an account, simply click on the "Don't have an account?" button at the sign-in page and you may register an account with your mobile.
Alternatively, you may also register an account with your Facebook, Google, or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.
We are sad to hear that you want to deactivate your Lalamove account. To process your request, you may contact our Customer Service.
Lalamove operates 24/7 to best serve your needs. We specialize in on-demand delivery and same-day courier service, matching you with nearby drivers in just a matter of seconds.
Use Lalamove to handle all your express and urgent deliveries, any time of the day.
For Android, you may turn on/off on the device settings page.
For iOS, you may turn on/off the in-app settings page.
However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have
To change the app language, simply go to Settings and click on 'Language'. You may change to the language that is available for your region.
Best for urgent orders - your delivery is prioritized so that it finds you a driver ahead of other customers, making your delivery over-all faster.
For perishable items, we recommend that you choose Priority orders. Orders can still be combined but we have instructed our drivers to secure user consent so we can deliver the items in proper amount of time.
Pooling is a booking option for users who prefer a lower cost for non-urgent deliveries.
This option is best for non-urgent and non-perishable deliveries. If you're willing to wait a while for your item to be delivered within the day, you may avail of our pooling service.
Perfect for everyday deliveries, providing reliable same-day service at our regular rates.
Lalamove offers a FREE THERMAL BAG (Lalabag)—an insulated box exclusively for 2-wheel motorcycles.
It’s perfect for keeping food at the right temperature and providing extra storage, completely free of charge! See Not More Than ₱70: Motorcycle Delivery in Cebu for Cebu Islandwide deliveries.
With Lalamove’s Cash-on-Delivery service, drivers can collect payments of up to P2,000 on your behalf—available exclusively for 2-wheel motorcycles. They’ll take care of the cash collection and return any change to you.
Simple, secure, and hassle-free! See How to Use Cash On Delivery (COD) with Lalamove for more info. Make sure to download the Lalamove app!
With our Extra Waiting Time service (formerly known as queueing service), you can pay a little extra if you need your driver to wait while you handle an ongoing task—like waiting in line at a bank, restaurant, or mall.
The service includes up to 30 minutes of waiting time. Beyond that, any additional waiting will be charged at our standard waiting time fees.
Simple and flexible for those times you need a little extra patience!
With our Buy For Me service (also known as Lalamove Pabili Service or Purchase Service), you can have your driver run your shopping errands!
Need someone to pick up and deliver something for you? With our Buy For Me service, have a driver buy items on your behalf—whether it’s medicine, food, groceries, hardware, electronics, appliances, and more.
For motorcycles, we cover up to P2,000, and for 4-wheel small vehicles, it's up to P5,000.
Just let us know what you need, and reimburse the driver directly once the purchase is made. Simple, fast, and hassle-free! Run errands with us—have a driver buy and deliver anything you need. Read 'What you need to know about Lalamove's Buy For Me Service' for more delivery service info.
Lalamove's Document Handling service is all about managing the key paperwork needed for smooth delivery service transactions.
These documents are crucial for ensuring everything flows efficiently from the sender to the recipient. Lalamove’s Document Handling service, available for 4-wheel vehicles and trucks, helps simplify the process, cut down on unnecessary paperwork, and improve the overall delivery service experience.
Types of Documents Handled:
Gate Pass: This is an authorization that allows a delivery vehicle to enter restricted areas, like gated communities, office buildings, or industrial sites, to complete the delivery.
Essential Delivery Documents: We also take care of other important paperwork, like invoices, waybills, bill of lading, proof of delivery, and any other forms needed to ensure your delivery is completed smoothly.
Round Trip is a handy service for users who need the driver to return to the pick-up point after completing the delivery.
It's perfect for tasks like document exchanges, reverse logistics, returning proof of delivery, delivering invoices/OR, or even handling returns to merchants.
This is available from 200kg sedan to 12,000kg truck bookings. See Trusted Truck Service across Luzon and in Cebu for more info on our truck service. Make sure to download the Lalamove app now!
Choosing the Door-to-Door option means the assigned driver will bring extra helpers to assist in loading, unloading, and heavy-lifting.
1000kg vehicles and up come with free helpers to load and unload items of up to 25kg. Depending on the number of stops in your booking, making the whole process easier and more efficient. See door-to-door delivery service rates here.
This option is perfect when you need extra hands to move goods from one place to another — whether it’s for lipat-bahay delivery, heavy equipment, or any other large item. Learn more here: Lipat-Bahay Delivery Service for Furniture.
Para pumili ng order gamit ang Lalamove app:
1. I-click ang Pick Up icon.
2. Tiyaking naka-on ang Working mode.
3. Siguraduhing walang nakabinbin o natanggap na order.
4. Tanggapin ang order.
Ang bayad sa serbisyo ay nakabase sa maraming bagay tulad ng sitwasyon sa trapiko, dami ng order, availability ng mga partners, mga toll, karagdagang bayad, at iba pa. Kaya maaaring mag-iba ang kabuuang bayad ng serbisyo. Ang rate na ipinapakita sa oras ng request ay maaaring hindi na pareho kung may pagbabago sa mga detalye ng order.
Pagkatapos tanggapin ang order, makikita mo ang address at contact number ng customer.
Maaari mong makita ang mobile number ng customer sa pamamagitan ng pag-click sa phone icon. Pagtapos i-click ang icon, matatawagan na ang customer. Pwede mo ring makausap ang customer sa pamamagitan ng text sa app.
Subukan i-uninstall at i-reinstall ang application. Pagkatapos ay mag-login sa iyong account. Kung walang pagbabago, makipag-ugnayan na sa aming Customer Service team para sa tulong.
I-click ang "Records" at i-filter ang status.
Halimbawa:
Ongoing, Picked-Up, Completed, o Cancelled.
Susundin ang oras ng paghahatid na nakasaad sa App. Kailangan mong tapusin ang isang order depende sa uri ng inyong vehicle type.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Para sa kaligtasan ng mga isasakay na pasahero, ang mga kaibigan at pamilya ng mga partner driver ay hindi maaaring sumakay sa kanilang sasakyan habang nasa biyahe.
Makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Kung hindi ma-contact ang user, i-contact ang aming Customer Service team para sa tulong.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Kung hindi mo mahanap ang lugar ng pagkukunan o pagbababaan, mangyaring makipag-ugnayan sa nagpadala o tatanggap para sa karagdagang direksyon.
Subukan ulit makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Pwede ring i-contact ang aming Customer Service team para sa tulong.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Mangyaring makipag-ugnayan sa user at pag-usapan kung paano ito ibabalik sa user.
Kung hindi ma-contact ang user, i-contact na lamang ang aming Customer Service team para sa tulong.
Kung mali, maaari mong payuhan ang user na i-cancel ang order at mag-book ng tamang vehicle o service.
Kung tumanggi ang user na gawin ito, maaari mo ring i-cancel ang order at ilagay ang dahilan bilang pagkakamali ng user sa pagpili ng sasakyan/serbisyo.
Makipag-ugnayan sa aming Customer Service team para sa pagkansela pagkatapos ng grace period.
Mangyaring payuhan ang user na i-edit ang order kung ang status ng order ay papunta pa lamang sa pick up location.
Ang mga detalye ng order at bayad ay awtomatikong magbabago.
Kung gusto ng user na i-edit ang order pagkatapos mong dumating sa pick up/drop off point, pwedeng makipag-ugnayan sa amin via live chat para i-edit ang order.
Dahil ang iyong kaligtasan ang aming priyoridad, kung ang user ay nagiging bastos o abusado, ipinapayo naming manatiling propesyonal.
Subukang iwasan ang pakikipagtalo sa kanila at tapusin ang order nang maayos.
Ngunit, kung patuloy na iniinsulto ka ng user o nagiging marahas at ang iyong kaligtasan ay nasa panganib, tandaan na ang iyong kaligtasan ang pinakamahalaga.
Maaari mong i-cancel ang order at makipag-ugnayan sa amin kung kailangan mo ng tulong. Iulat sa lokal na awtoridad kung kinakailangan.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Mangyaring hikayatin ang mga pasahero na i-cancel ang booking at mag-rebook, at ilagay na ang item ay masyadong malaki para sa uri ng sasakyan bilang dahilan.
Makipag-ugnayan sa aming Customer Service team para sa tulong kung kinakailangan.
Makakatanggap ka ng SMS na may link sa Virtual Training. Mangyaring kumpletuhin ito sa loob ng 1-2 araw. Tingnan pa ang ibang detalye kung Paano Maging Delivery Driver dito.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Lubos na ipinapayo na iwasang mag-cancel ng mga order maliban na lang kung talagang kinakailangan.
Halimbawa: sira ang sasakyan / aksidente
Maaari mong i-cancel ang order sa driver app sa loob ng grace period. Pagkatapos ng grace period, kailangan mong makipag-ugnayan sa aming Customer Service team para sa tulong. Mangyaring tawagan agad ang user bago i-cancel ang booking.
Kung madalas kang mag-cancel ng sunud-sunod na biyahe o order, maaaring maapektuhan ang iyong karanasan sa Lalamove Platform.
Madali lang sumali sa Lalamove! Mag-sign up lang dito, i-download ang Lalamove Driver App, kumpletuhin ang virtual training, magpasa ng required documents, magbayad ng deposit at pwede ka nang magsimula bilang Lalamove Delivery Driver, mapa-full time man o part-time!
Para masabing valid Proof of Delivery, dapat ganito ang nakikita sa picture:
VALID PROOF:
• Malinaw na picture ng item(s) na dineliver, maliwanag, at dapat habang unloading process kinukunan.
• Malinaw na picture ng drop-off location ni customer.
- House number; kung wala, pwedeng
- Elevator document with address; kung wala, pwedeng
- Customer door (residential) o company logo (non-residential)
INVALID PROOF:
• Blurred picture ng location
• Zoomed-in o malabong picture ng item
• Pag ang picture ay walang kinalaman sa dineliver (walang connect sa dineliver)
• Selfie
• Nakatakip na camera
Pwede mag upload ang driver ng legitimate signature galing sa customer o kumuha ng Proof of Delivery (POD) pictures.
Oo, kailangan ng malinaw na picture ng dineliver na item(s) sa maliwanag na lugar habang inu-unload ito.
Dapat LAGING malinaw ang palatandaan ng drop-off location ng customer:
A. Kung sa residential area ka nag-deliver, dapat makita ang flat o unit number sa picture
B. Kung wala ang flat o unit number, pwedeng kunan nalang ng picture ang elevator documents na nakikita ang building address
C. Kung walang building address sa elevator document, pwedeng kunan nalang ng picture na hawak ang item nang nakikita ang pinto ng customer sa background
D. Kung sa non-residential area ka nag-deliver o kahit anong building na hanggang reception lang ang pwedeng antayan, pwedeng picture nalang ng logo nila (e.g. hotel name) sa background
E. Hindi tatanggaping valid Proof of Delivery ang mga picture na hindi malinaw ang mga detalyeng kailangan sa drop-off location
Para sa POD, hindi. 'Wag kumuha ng mga litratong kita ang mukha ng customer pati ang loob ng kanilang bahay.
Sundan lang ang step-by-step guide para maipasa ang Proof of Delivery sa Lalamove App:
May lilitaw na maliit na pop-up sa itaas-kanang sulok na magsasabing kailangan mong mag-submit ng Proof of Delivery bago mag order complete.
Pindutin lang ang isa sa dalawang options para ma-upload ang Proof of Delivery mo.
Saka i-upload ang kinuha mong picture at pindutin ang "Confirm Delivery" para ma-complete order.
Posibleng hindi naka on ang POD ng customer habang nag bu-book ng order.
Para sa Users: I-on ang POD feature sa iyong "Settings" tab.
1. Pumunta sa wallet tab at i-click ang e-wallet details.
2. Ilagay sa e-wallet information ang kinakailangang mga detalye.
3. Siguruhing tama ang Account Number at Account Name na ilalagay.
Kailangang dumaan sa KYC process ang account mo kahit na nilagay mo na ang mga impormasyon sa e-wallet details para hindi mag-fail ang cash-out request. Kapag nag-fail, may SMS kang matatanggap na kailangang sagutan ang mga link na nasa ibaba.
GCash KYC Process - https://bit.ly/LLM-KYC
Kapag nakapag-fill up ka na ng form, ito ay ie-enrol sa GCash. Hintayin lamang ang SMS kapag KYCed na ang binigay mong number.
Kapag KYCed na ang iyong binigay na GCash number, pwede ka nang mag-request ng cash-out.
1. I-click ang cash out.
2. Ilagay ang amount kung magkano ang ica-cash out.
3. Ilagay ang password ng Lalamove Driver app mo para sa confirmation ng iyong cash out.
4. Hintaying lumitaw ang confirmation ng cash out mo.
Tandaan: Ang mga cash-out requests mula Monday to Thursday ay madi-disburse sa iyong GCash number kinabukasan habang ang requests mula Friday to Sunday ay sa susunod na Monday na madi-disburse.
Ex. Nag-cash-out request ng Monday, sa Tuesday mo ito matatanggap.
Tingnan pang iba pang detalye ng Cash Out Process dito.
Sundin ang speed limit, igalang ang mga traffic signs, gumamit ng hands-free na kagamitan at tiyaking gumamit ng seatbelt o helmet. Iwasan ang pagmamaneho ng mahabang oras. Kung may nangyaring aksidente, ipaalam sa pulisya at direktang makipag-ugnayan sa amin sa pamamagitan ng live chat.
Alamin ang Mga Kailangan ng isang Lalamove Partner Driver para sa mas swabeng biyahe.
1. Pindutin ang 'Help', option na matatagpuan sa kanang sulok sa itaas ng iyong screen.
2. Piliin ang 'Get Emergency Help'.
3. Simulan ang emergency call sa pamamagitan ng pag-slide sa iyong screen upang i-dial ang 112.
4. Ang SMS ay ipapadala sa iyong mga registered emergency contacts para ipaalam sa kanila ang iyong sitwasyon.
5. Bukod pa rito, maa-alerto ang customer service team ng Lalamove at makikipag-ugnayan sa iyo kaagad.
Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.
Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.
Huwag tumanggap o maghatid ng mga ilegal o mapanganib na bagay, kahit na hiniling.
Basahin ang Delivery Guidelines: What Lalamove Cannot Deliver para maging mas maalam.
Pwede kang mag-file ng report sa pulisya at direktang kumonekta sa amin sa pamamagitan ng aming live chat upang i-cancel ang order.
Isang sasakyan lang ang pwedeng i-register sa kada-Driver. Pero, pwedeng mag-apply sa aming Fleet Management Program para sa mayroong isa o higit pang mga sasakyan. Tingnan kung paano maging Fleet Operator o Fleet Owner sa Lalamove!
Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga personal na impormasyon.
Follow the steps to place an order:
1. Input the address for pick up and drop off.
You may choose to make it as an immediate order or a scheduled order based on your needs:
- Immediate order: The delivery partner will arrive in 30 minutes
If you need to add multiple stops, simply click on the "+ Add Stop" button to add a stop. You may add up to 5 stops within the same order.
2. Select the vehicle type
Select the vehicle type you want.
If you are unsure of the capacity of each vehicle type, click on the information button on the top right corner for the details.
3. Add in any reference and confirm the booking.
If there are any reference information you may want to provide to the ride partner, you may add it on the next page! Confirm the contact information and select your payment method. If you have a coupon and discount code, you may also add it there.
Read more about How To Book Your First Ride with Lalamove here!
To schedule a Ride order, simply click on the "Pick-up time" on the order placing page and select "Later". You will then be able to select the pick-up time from 30 minutes after up to 30 days away.
Simply click on the "+ Add Stop" button to add additional drop-off locations. You may add up to 5 locations in one order.
You may also drag and rearrange the sequence of the drop-off locations based on your needs!
You are strongly advised not to cancel orders unless absolutely necessary (eg. Car breakdown / accidents). You can cancel the order in the driver app within the grace period, after the grace period. You will have to contact our Customer Service team for assistance. Please call the user immediately before canceling the booking.
If you regularly cancel successive trips or orders, your experience on the Lalamove Platform may be affected.
Please contact our Customer Service team for assistance.
If you have a favourite saved in your account, you may request your favourite driver to pick up your Ride order first. However, if none of your favourite drivers is online or available, you may be picked up by another driver.
On "Add more details" page, turn on the "Favourite drivers first" button and your Ride order will be seen by your favourite driver first.
Once you are matched with a driver, you will be able to see the details of the driver. Your driver will also contact you via phone call to confirm the confirmation.
Should you want to reach out to the driver again, you may also contact them via the app in the order details.
Underneath the driver details, you may click on the "Chat" or "Call" button to use the in-app chat to chat with the driver or call the driver directly.
We care about your ride experience. After the order has been completed, you will be prompted to rate the driver. If you would like to rate driver at a later time, simply just go back to the order details page on the app.
If you would like to rate driver at a later time, simply just go back to the order details page on the app and click on the pencil icon next to the rating.
We are sorry that we may not be able to find you a driver at the soonest, it could be due to no driver available around your area or all drivers are busy with their orders.
Try adding in priority fee to encourage drivers to pick up your order earlier.
You may contact the driver via the in-app feature or by a phone call.
If your driver is unresponsive and you would want to change the driver, you may simply click on the icon on the top right corner of the order page and click "Find a new driver". Once unassigned, your order will be made available for other drivers to deliver.
If there are other matters you will need to inform the driver about but he/she is unreachable, please contact our Customer Service Team for further assistance.
Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop off location.
Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.
Should there be any issues, you may also click the "Chat" button to use the in-app chat feature to talk with the driver directly.
Drivers may deviate from the suggested route if there are unforeseen traffic situations. If you suspect that the driver is not heading towards the drop off point, please communicate with the driver to reconfirm. Should you require further assistance, please reach out to your Customer Service Team.
You will be able to check the location of the driver via the order page. You can see where your driver is in real-time and get notified instantly when the order has been completed.
You can also send the tracking information by clicking the share button on the order page, so recipients know the order status and the estimated time of arrival.
Each status shows the status of the delivery in real-time. Some of the statuses that may appear on your order are:
Finding a driver -> we are currently matching a driver for your order
Awaiting driver -> Your order has been matched with a driver and the driver is heading to the pickup point
Driver arrived -> Driver has arriver at the pickup up point. Ready to take to you to your destination
In Transit -> The driver is on the way to drop-off point
Completed -> The order has been completed and payment has been settled
Cancelled -> Your order is cancelled
There is no maximum number of Ride orders per day. You may place as many orders as you want every day!
Once an order has been successfully matched, you will be able to see an estimated arrival time on the map. Once the driver has picked up the passenger, the time listed will be the estimated arrival time to the drop-off location.
Please note that the time listed is only for reference and may be changed due to unforeseeable reasons such as traffic and weather issues.
Waiting fees and cancellation fees are not applicable for Ride orders.
Users and drivers are not allowed to bring their pets along.
The Philippine Government, in its pursuit to provide accessible and affordable transportation options for everyone, has recently mandated all ride-hailing service providers operating within the country to offer discounted fares for specific passenger groups. This new policy focuses on enhancing mobility and creating more opportunities for students, senior citizens and persons with disabilities.
The discount program covers the following groups to enjoy a minimum of 20% discount off standard rates:
• Students: Make sure you have your student school ID and 1 Government ID
• PWD: Make sure you have your PWD ID and 1 Government ID
• Senior Citizens: Make sure you have your Senior Citizens ID 1 Government ID
You will be able to select your payment method at the payment page when placing the order. Simply select the payment method you would want to pay with. You can change the method for each order based on your preference!
Go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! Or you may pay the driver the exact amount in cash after the completion of order.
You may also use the following online payment methods to settle your order:
You may select your payment method at the order confirmation page.
To use your Lalamove wallet, simply change your payment method to "Online Payment" and place order. You will then be redirected to the page to select your preferred online payment method using the Lalamove wallet.
To top up your wallet, simply go to the Wallet section on your account and click on "Top Up". You may then select one of the top up plans listed in the top up screen.
Once selected the top up plan, you will be redirected to add your payment method to pay for the top up request. Read through How to Top Up Your Lalamove e-Wallet for Cashless Delivery for more!
If your funds are deducted but the balance does not get deposited to the Lalamove Wallet, please follow these steps:
Please allow for 24 hours since the funds were deducted as different payment channels have varying lead time
If after 24 hours the balance still hasn't been entered into the wallet, please contact our Customer Service Team and prepare the payment record as proof of top-up. Our team will be able to assist you in the verification and troubleshooting.
To withdraw your money, you may fill out this form https://bit.ly/3vDhTay. Please note that once you request for refund, you can no longer use cashless transactions until the refund is complete.
If you use your wallet credits while the refund is on process, your refund request will be declined. Processing of refund may take up to 10-45 banking days depending on your card provider.
Activate the "Receive E-receipts" function under your settings page in order to get the e-receipts for each order. Kindly input in your email address to opt in to get the e-receipts.
To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend the receipt or download the PDF.
1. Go to Lalamove website or User app
2. Submit E-Tax invoice request form
3. User will get the confirmation email stating that his/ her request has been submitted
4. User will get E-Tax invoice on the specific cycle that is stated on the website or User app
Remark:
- E-Tax invoice will be sent in PDF file with a digital signature
- The document will be delivered via a registered email address
- User can request for E-Tax invoice within 7 days from the date of delivery
To obtain e-receipts of specific orders, click "Get Receipt" at the bottom of the order details page. You can choose to resend receipt, or download PDF.
Should you still be unable to receive the receipt, you may contact our Customer Service Team for further assistance.
You may add a coupon on the payment page by entering the coupon code in the "Add coupon" section. Once the coupon has been applied, the relevant amount will be discounted from your order.
Alternatively, you may also add a coupon for future use by going to the "Wallet" page, clicking "Coupons" and adding your coupon there. You may also view all your coupons on this page. Don't miss out on Lalamove Discount Codes You'll Enjoy!
We are sorry that your experience on our platform was not up to your expectations. Please contact our Customer Service Team for further assistance.
If you are unable to find your address while searching for it, you may click on the "Wrong or missing location?" button to report on the missing location. Our team will review and make take the necessary actions to fix this.
If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for you to verify and update your password.
To change your password, go to Settings and click 'Change password'. Follow the steps according to the prompts.
To update your phone number, click on your profile picture at the top left. Under your profile setting, you will be able to change your phone number after verification.
To sign up for an account, simply click on the "Don't have an account?" button at the sign-in page and you may register an account with your mobile.
Alternatively, you may also register an account with your Facebook, Google, or Apple account by simply clicking to the icon on the login page. You will then be directed to the registration procedures.
We are sad to hear that you want to deactivate your Lalamove account. To process your request, you may contact our Customer Service.
Lalamove operates 24/7 to best serve your needs. We specialize in instant & scheduled courier and ride-hailing service, matching you with nearby drivers in just a matter of seconds.
For Android, you may turn on/off on the device settings page.
For iOS, you may turn on/off the in-app settings page.
However, we highly recommend that you keep the notification on to not miss out on any updates on the orders or any promotions we may have.
To change the app language, simply go to Settings and click on 'Language'. You may change to the language that is available for your region.
Para pumili ng order gamit ang Lalamove app:
1. I-click ang Pick Up icon.
2. Tiyaking naka-on ang Working mode.
3. Siguraduhing walang nakabinbin o natanggap na order.
4. Tanggapin ang order.
Ang bayad sa serbisyo ay nakabase sa maraming bagay tulad ng sitwasyon sa trapiko, dami ng order, availability ng mga partners, mga toll, karagdagang bayad, at iba pa. Kaya maaaring mag-iba ang kabuuang bayad ng serbisyo. Ang rate na ipinapakita sa oras ng request ay maaaring hindi na pareho kung may pagbabago sa mga detalye ng order.
Pagkatapos tanggapin ang order, makikita mo ang address at contact number ng customer.
Maaari mong makita ang mobile number ng customer sa pamamagitan ng pag-click sa phone icon. Pagtapos i-click ang icon, matatawagan na ang customer. Pwede mo ring makausap ang customer sa pamamagitan ng text sa app.
Subukan i-uninstall at i-reinstall ang application. Pagkatapos ay mag-login sa iyong account. Kung walang pagbabago, makipag-ugnayan na sa aming Customer Service team para sa tulong.
I-click ang "Records" at i-filter ang status.
Halimbawa:
Ongoing, Picked-Up, Completed, o Cancelled.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Hindi applicable ang waiting fee at cancellation fee sa Ride orders.
Para sa kaligtasan ng mga isasakay na pasahero, ang mga kaibigan at pamilya ng mga driver-partner ay hindi maaaring sumakay sa kanilang sasakyan habang nasa biyahe.
Mangyaring makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Kung hindi ma-contact ang user, i-contact ang aming Customer Service team para sa tulong.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Kung hindi mo mahanap ang lugar ng pagkukunan o pagbababaan, mangyaring makipag-ugnayan sa nagpadala o tatanggap para sa karagdagang direksyon.
Subukan ulit makipag-ugnayan sa user sa pamamagitan ng tawag o chat sa app. Pwede ring i-contact ang aming Customer Service team para sa tulong.
Mangyaring makipag-ugnayan sa user at pag-usapan kung paano ito ibabalik sa user.
Kung hindi ma-contact ang user, i-contact na lamang ang aming Customer Service team para sa tulong.
Kung mali, maaari mong payuhan ang user na i-cancel ang order at mag-book ng tamang vehicle o service.
Kung tumanggi ang user na gawin ito, maaari mo ring i-cancel ang order at ilagay ang dahilan bilang pagkakamali ng user sa pagpili ng sasakyan/serbisyo.
Makipag-ugnayan sa aming Customer Service team para sa pagkansela pagkatapos ng grace period.
Mangyaring payuhan ang user na i-edit ang order kung ang status ng order ay papunta pa lamang sa pick up location.
Ang mga detalye ng order at bayad ay awtomatikong magbabago.
Kung gusto ng user na i-edit ang order pagkatapos mong dumating sa pick up/drop off point, makipag-ugnayan sa amin via live chat para i-edit ang order.
Dahil ang iyong kaligtasan ang aming priyoridad, kung ang user ay nagiging bastos o abusado, ipinapayo naming manatiling propesyonal.
Subukang iwasan ang pakikipagtalo sa kanila at tapusin ang order nang maayos.
Ngunit, kung patuloy na iniinsulto ka ng user o nagiging marahas at ang iyong kaligtasan ay nasa panganib, tandaan na ang iyong kaligtasan ang pinakamahalaga.
Maaari mong i-cancel ang order at makipag-ugnayan sa amin kung kailangan mo ng tulong. Iulat sa lokal na awtoridad kung kinakailangan.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Makakatanggap ka ng SMS na may link sa Virtual Training. Mangyaring kumpletuhin ito sa loob ng 1-2 araw.
Kailangan mong mag-sumbit ng mga karagdagang dokumento tulad ng valid LTFRB PA o CPC at Passenger Accident Insurance para makapag-apply bilang ride-hailing driver.
Mangyaring makipag-ugnayan sa aming Customer Service team para sa tulong.
Lubos na ipinapayo na iwasang mag-cancel ng mga order maliban na lang kung talagang kinakailangan.
Halimbawa: sira ang sasakyan / aksidente
Maaari mong i-cancel ang order sa driver app sa loob ng grace period. Pagkatapos ng grace period, kailangan mong makipag-ugnayan sa aming Customer Service team para sa tulong. Mangyaring tawagan agad ang user bago i-cancel ang booking.
Kung madalas kang mag-cancel ng sunud-sunod na biyahe o order, maaaring maapektuhan ang iyong karanasan sa Lalamove Platform.
Maaari mong i-maximize ang iyong potensyal na kumita dahil pwede kang makatanggap ng parehas na Delivery at Ride orders!
Makakapag onboard ka agad at patuloy na ma-enjoy ang mga benepisyo galing Panalomove Driver Benefits.
Siguraduhing naka-rehistro ka muna bilang Lalamove Delivery Driver.
Pagkatapos, i-click ang "Want to take Ride orders?" at mag-upgrade bilang Ride Driver.
Hindi. Maaari ka lang maging Ride Driver kung isa ka nang Delivery Driver. Pero, pwede kang kumuha ng parehong order or pumili kung anong order ang iyong kukunin.
Kailangan mong magkaroon ng sariling rehistradong sasakyan para maging Ride partner driver.
Kung hindi ikaw ang may-ari ng sasakyan, maaari kang magsubmit ng Letter of Authorization mula sa may-ari o Deed of Sale kung sakaling ikaw ang pangalawang may-ari ng sasakyan.
Ang Ride service ay available sa buong Metro Manila.
Sedan at SUV ang maaaring gamitin sa Ride service.
Maaaring magsakay ng hanggang 4 sa Sedan at 6 sa SUV.
May insurance na maaaring matanggap ang Lalamove drivers! Tingnan dito: Panalomove: 24/7 FREE Personal Accident Insurance ng CHUBB
Madali lang sumali sa Lalamove! Mag-sign up lang dito, i-download ang Lalamove Driver App, Kumpletuhin ang virtual training, Magpasa ng required documents, Magbayad ng deposit at pwede ka nang magsimula bilang Lalamove Partner-Driver, mapa-full time man o part-time!
1. Pumunta sa wallet tab at i-click ang e-wallet details.
2. Ilagay sa e-wallet information ang kinakailangang mga detalye.
3. Siguruhing tama ang Account Number at Account Name na ilalagay.
Kailangang dumaan sa KYC process ang account mo kahit na nilagay mo na ang mga impormasyon sa e-wallet details para hindi mag-fail ang cash-out request. Kapag nag-fail, may SMS kang matatanggap na kailangang sagutan ang mga link na nasa ibaba.
GCash KYC Process - https://bit.ly/LLM-KYC
Kapag nakapag-fill up ka na ng form, ito ay ie-enrol sa GCash. Hintayin lamang ang SMS kapag KYCed na ang binigay mong number.
Kapag KYCed na ang iyong binigay na GCash number, pwede ka nang mag-request ng cash-out.
1. I-click ang cash out.
2. Ilagay ang amount kung magkano ang ica-cash out.
3. Ilagay ang password ng Lalamove Driver app mo para sa confirmation ng iyong cash out.
4. Hintaying lumitaw ang confirmation ng cash out mo.
Tandaan: Ang mga cash-out requests mula Monday to Thursday ay madi-disburse sa iyong GCash number kinabukasan habang ang requests mula Friday to Sunday ay sa susunod na Monday na madi-disburse.
Ex. Nag-cash-out request ng Monday, sa Tuesday mo ito matatanggap.
Tingnan pang iba pang detalye ng Cash Out Process dito.
Sundin ang speed limit, igalang ang mga traffic signs, gumamit ng hands-free na kagamitan at tiyaking gumamit ng seatbelt o helmet. Iwasan ang pagmamaneho ng mahabang oras. Kung may nangyaring aksidente, ipaalam sa pulisya at direktang makipag-ugnayan sa amin sa pamamagitan ng live chat.
Alamin ang Mga Kailangan ng isang Lalamove Partner Driver para sa mas swabeng biyahe.
1. Pindutin ang 'Help', option na matatagpuan sa kanang sulok sa itaas ng iyong screen.
2. Piliin ang 'Get Emergency Help'.
3. Simulan ang emergency call sa pamamagitan ng pag-slide sa iyong screen upang i-dial ang 112.
4. Ang SMS ay ipapadala sa iyong mga registered emergency contacts para ipaalam sa kanila ang iyong sitwasyon.
5. Bukod pa rito, maa-alerto ang customer service team ng Lalamove at makikipag-ugnayan sa iyo kaagad.
Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.
Kung kailangan mong mag-report ng isyu ng assault, harassment o pang-aabuso, maaari kang makipag-ugnayan sa amin nang direkta gamit live chat. Mangyaring kumontak sa local emergency service para sa serious matters.
Huwag tumanggap o maghatid ng mga ilegal o mapanganib na bagay, kahit na hiniling.
Pwede kang mag-file ng report sa pulisya at direktang kumonekta sa amin sa pamamagitan ng aming live chat upang i-cancel ang order.
Isang sasakyan lang ang pwedeng i-register sa kada-Driver.
Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga personal na impormasyon.
Ang Chubb Personal Accident Insurance ay para sa lahat ng Active-Normal Lalamove Partner Drivers. Narito ang mga pamantayan para mag-quality sa Personal Accident Insurance:
1. I-report ang aksidente sa:
- Lalamove PH hotline - (02) 8888-5252 or In-App Live Chat
- Chubb hotline - (02) 8849-6000
- Chubb emamil address - A&HClaims.ph@chubb.com
2. Kumpletuhin ang claims form at requirements.
3. Ipasa ang claims form at requirements sa Chubb o Lalamove.
4. Abangan ang tawag, SMS, o email mula kay Chubb o Lalamove tungkol sa status ng claim mo.
5. Papasok ang benepisyo sa GCash account mo kapag approved na ng Chubb ang claim.
Ilan sa mga benefits na pwede mong matanggap bilang Lalamove Partner Driver ay discounts sa fuel, healthcare, insurance, vehicle maintenance, vehicle gears at accessories, at financial assistance sa pagbili ng motorcycle o sasakyan.
Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits, bisitahin ang page na ito: www.lalamove.com/panalomove
The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income!
We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.
You can apply by logging in to http://www.lalamove.com/automotive and completing the sign-up form or by sending an email to autosales.manila@lalamove.com. Our Sales Team will contact you within two (2) working days to discuss the details of the application.
Once you applied and got approved, you can enjoy the following program benefits:
- Personalized Loan Application Process
- Low down payment and flexible payment terms up to 60 months
- Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
- Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).
All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.
Here are the list of loan requirements you need based on your income source:
For locally-employed:
- Valid government-issued ID with signature and photo of applicant
- Latest proof of billing (utility bills)
- Copy of Certificate of Employment (CoE) with compensation
- Latest Income Tax Return (ITR) or BIR 2316
- Latest three (3) months payslips
For self-employed / business owners:
- Valid government-issued ID with signature and photo of applicant
- Latest proof of billing (utility bills)
- Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
- Latest Income Tax Return (ITR)
- Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.
For those working abroad:
- Valid government-issued ID with signature and photo of applicant
- Latest proof of billing (utility bills)
- Latest Employment Contract
- For Seafarer/Seaman, must have latest Crew Contract
- Proof of remittance for the last three (3) months
Your loan application will be submitted to our bank and dealer partners for processing. It will take 7-14 banking days to get a result. You will be notified by our team regarding the status of your application.
to qualify for the truck loan is Php 30,000 for 1,000 kg and 2,000 kg trucks while Php 80,000 for 6-wheels.
Yes, the reservation fee is collected upon application.
No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks. You may check the vehicle models by clicking this link.
Your truck will have the following features:
- Lalamove Automotive badges;
- LTFRB body markings;
- Front A/C for convenience and comfort
You will enjoy the following benefits once your truck is released.
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Express Income (from on-demand deliveries, corporate clients, driver mission and sticker incentive)
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Active Vehicle Operations Support (hassle-free driver registration & onboarding, LTFRB & DTI Permit Application Assistance and Lower Security Deposit)
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Lalamove Freebies (auto shop perpetual discount, competitive vehicle insurance coverage, merchandise items, and many more!)
Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.
You will automatically become a Lala Auto Partner upon release of your truck. We will assist you in the accreditation of your chosen Driver with Lalamove.
Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.
No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.
No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point. You will be able to see the order on your Driver App if you are close to the pick-up point.
You can earn up to Php 100,000 per month for small trucks and up to Php 170,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.
Fleet Management is Lalamove’s new platform for Fleet owners to register and manage their vehicles and drivers all in one place. With features exclusive to Fleets, owners can get more visibility of their team’s daily activities. The Fleet Management portal is also used alongside the Lalamove Driver App.
Fleet owners can register for the portal by completing the above registration form. Upon submission, our team will contact the Fleet owner to follow up on the next steps. Once the application is approved, the Fleet owner will be notified via SMS with login credentials and they can begin registering vehicles and drivers.
Here is a list of requirements you will need when joining:
Fleet Requirements:
Required Information:
- Valid Name of Fleet Owner or Manager
- Valid Local Phone Number of Fleet Owner or Manager
- City of Operation
- Type of Vehicles in the Fleet
- Estimated Driver Count in the Fleet
- Estimated Vehicle Count in the Fleet
Please note that other documents may be requested based on local market requirements
Yes. As each driver will have their own account in the Driver app, Fleet owners will need to initiate the registration process for each driver from the portal, followed by information that needs to be filled in by the Driver such as personal information and documentation. Once the driver's account has been approved, they will automatically be linked to the Fleet.
Yes. The Fleet Management portal works alongside the Lalamove Driver App
Existing Lalamove drivers can join a Fleet but they will need to first be off-boarded before they are allowed to register as a Fleet driver. Please contact these numbers below to proceed:
- +639176321924
- +639177046141
Lalamove Fleet offers more functions and features tailored to Fleet owner's operational needs:
- Fleet vehicles can be registered without having a driver attached.
- Fleet owners can view and manage both vehicles and drivers all in one place.
- Fleet owners can optimize vehicle usage by instantly updating driver and vehicle pairing whenever necessary
- Fleet owners will be able to have more visibility on their Fleet operations
- The Fleet will be able to earn extra income by completing orders in the Lalamove Driver App.
Vehicles registered under the Fleet are shared and can be used by any driver with the correct vehicle type registration. Though at any given point, one vehicle can only be assigned to one driver. In the case when a vehicle is unavailable, Fleet owners can assign drivers another vehicle to avoid operational hiccups.
Here is a list of relevant vehicle documents and photos that will be requested upon registration:
- Vehicle Brand & Model
- Vehicle License Plate Number
- Manufacturing Year of Vehicle
- Photos of Vehicle
Please note that other documents may be requested for verification purposes.
If you have any further questions please contact the numbers below to proceed:
- +639176321924
- +639177046141
After creating a new driver invitation, the driver should receive an SMS to complete the next registration steps. Fleet owners can also choose to click on the 3-dots menu to copy the invitation link and share with the respective driver. Fleet owners can monitor the registration progress and status of individual drivers in the Driver List section of the portal.
Vehicle type indicates the category of vehicles that a specific driver is able to operate (i.e. Van, Truck, etc.). During the driver registration stage, drivers will be asked to provide supporting documents based on the vehicle type selected (i.e. license).
At the moment, we only support one vehicle type per driver. However, multiple vehicle types per driver will be available shortly.
Please reach out to us at the numbers below for more details:
- +639176321291- +639176321924
- +639177046141
Our team at Lalamove will review each driver application and Fleet owners will be notified on the results via SMS.
- Click on the side menu found on the upper left corner
- Look for REWARDS
- Read the Terms & Conditions
- Users must agree with the Terms & Conditions to be able to click “JOIN NOW”.
Points can be earned from the delivery transactions (Base Fare + Total Distance Fee + Additional Service Fee + Priority Fee), regardless of the vehicle type.
Note: Miscallaneous Fees on top of the in-app computation is excluded from the point earning delivery transactions (e.g. Parking Fees, Toll Fees, Subdivision/Village Entrance Fees and TIP)
Note: Cancellation Fee is only charged to the user upon cancellation of order after Driver Order Matching (See Section 3: Order Cancellation T&Cs)
(e.g. For a one (1) motorcycle delivery transaction worth Php 100, you’ll automatically earn 10 LalaPoints.)
(e.g.If you use a Php 20 discount coupon on your motorcycle delivery booking worth Php 100, you’ll only earn Lalapoints from Php 80 of the Net transaction)
You may always check your accumulated points on the Rewards page of your Lalamove app or Web app.
Expiry of your earned points follows a rolling period of 18 months.
(e.g. For a delivery transaction of Php 100, 10 LalaPoints will be earned)