FAQs

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General
Does Lalamove do delivery for businesses?

Yes! We empower businesses of all sizes in the Greater Manila Area and Cebu with fast and convenient delivery. We’ll scale to your needs through the lull and peak period, so you save more during the quiet seasons, and fulfill more order during the busy ones!

Get in touch and our friendly and professional sales team will be in touch with you shortly.

General
What are some features that can help boost my delivery and business?

Reduce operational costs:

Without your own fleet of vehicles and team of drivers, you get to save on the vehicle purchasing cost, the vehicle maintenance fees and overheads that come with employing drivers on a full- or part-time basis. Save more when you deliver only when you need to!

General

Save more with multi-stop deliveries!

Our additional stop feature allows merchants to drop off their goods at up to 20 different locations within one booking! The reduction of mileage and effort translates to lower operation costs, allowing us to keep delivery fees low for you.

General

Save hassle with API (Application Programming Interface)

Forget about submitting your orders manually to us. Our automated system links your interface with ours, so that orders can be processed when they come in, 24/7!

Business Account
Why should I join as a corporate member?

We’ll help you save more with unbeatable corporate perks and rewards, whenever you sign up or top up!

Corporate clients also receive free account management service, as well as support from the sales team, in addition to regular customer service.

Business Account
How do I sign up as a corporate member?

Be our corporate member by setting up a business account! Sign up today!

Business Account
How can my team stay coordinated when using Lalamove delivery?

Multiple users can be tagged under one corporate account, keeping everyone on the same page.

Business Account
Can Lalamove handle large volumes of orders?

Yes, we’ll handle your bulk delivery! Our API technical solution seamlessly links our delivery software with your systems to automate the scheduling of orders.

Tell us more and our friendly and professional sales team will be in touch with you shortly.  

Business Account
Does Lalamove support my industry?

Yes! Our clients come from a variety of industries, from F&B and eCommerce to retail and furniture. No matter your goods, we will be able to deliver for you!

Business Account
Will order receipts be issued? How will they be issued?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. In addition, monthly statements will be issued to keep things organised for your finance team and audits.

Making an Order
Will I receive an update when my delivery has been received?

Yes! Our e-signature feature provides a proof of delivery, allowing you to know immediately when your recipient has received your items and signed.

Making an Order
Is there a way to keep track of my goods during transit?

With our real-time GPS feature, Lalamove allows you to track every order as it makes its way to the destination. See where your driver is in real time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your customer, so they know the estimated time of arrival.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our Partner Drivers. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

As a Corporate Client, your payment will be automatically deducted from your e-wallet’s balance so you can enjoy hassle-free and cashless deliveries.

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

General
What is Lalamove? 

Lalamove is a 24/7 on-demand delivery app that provides reliable, effective, and affordable delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects customers and drivers to deliver faster!

General
Where does Lalamove deliver to?

In the Greater Manila Area, Lalamove delivers within Metro Manila. From Los Baños, Laguna down south, Paombong, Bulacan to the North and until Angono and Gen. Rodriguez, Rizal to the East.

In Cebu, Lalamove delivers within Metro Cebu. From Minglanilla down south, Lilo-an to the North, the whole island of Mactan to the East, and Busay on the West.

In Pampanga, 4-wheel vehicles (MPV, Trucks) deliver in all of Pampanga, and Trucks can even go up to Metro Manila via long distance delivery. Motorcycle delivery on the other hand, can only be done within Angeles, Mabalacat, and San Fernando, Pampanga. 

General
When can Lalamove deliver?

Lalamove operates 24/7, so businesses can deliver anytime they need to get stuff moved. We specialize in on-demand delivery and same day couriers, matching you with nearby delivery drivers in just a matter of seconds. Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Use our instant booking app to handle all your express and urgent deliveries, anytime of the day.

Making an Order
Can I track my order?

Yes! Lalamove allows you to track every order, keeping you updated about its status at every stage. See where your driver is in real-time and get notified instantly when the delivery has been completed. 

You can even send the tracking information to your recipient, so they know the estimated time of arrival.

Making an Order
Can I get e-receipts on my orders?

Yes, if you have provided us with an email address upon registering in the app, you will automatically receive an e-receipt each time you complete an order. 

Don’t need e-receipts? Simply deactivate them by clicking ‘Edit Profile’ in the app and toggling the e-receipt option.

Making an Order
Does Lalamove deliver large, bulky or odd-sized items?

Yes, we do! Lalamove transports all types of goods from simple documents and small items, to large, bulky furniture or household appliances.

Making an Order
What can’t Lalamove deliver?

Unfortunately, we do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects, or items which could endanger the safety and well-being of our Partner Drivers.

Please refer to the Terms and Conditions for guidance.

Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed. 

Other than that, we deliver almost everything else!

Making an Order
Can I schedule a delivery with Lalamove?

Yes, Lalamove offers scheduled deliveries! Deliver anytime you want, whenever you need. Other than on-demand deliveries you can also schedule a same-day or advance order up to 30 days away.

Making an Order
Does Lalamove have cash on delivery?

Yes, Lalamove has cash on delivery! Our delivery app is packed with so many features which include Additional Stop and Cash Handling which lets our customers make cash on delivery (COD) orders for multiple stops! 

Making an Order
I’m too busy, can Lalamove help me buy and deliver my items?

Yes, we can! With our Purchase Service, we’ll be glad to help you buy your item at a fee of +₱50 for anything under ₱2,000 that can be delivered via motorcycle.

Making an Order
Is it possible to cancel my order? 

Cancelling orders is possible via app within 2 minutes of matching. After that, you may contact our Customer Service team via in-app chat to cancel the order.

Payment
How much does Lalamove charge?

Each order is calculated based on your requirements for that order, such as the vehicle type, add-on services, and also the distance between your pick-up and drop-off locations.

Payment
What payment methods are accepted at Lalamove?

Pay the driver the exact amount in cash after the completion of order, or go cashless with your Lalamove e-wallet for an easy and fuss-free transaction! 

Find out how to use your e-wallet:https://www.lalamove.com/en-ph/blog/how-to-top-up-your-lalamove-e-wallet-for-cashless-delivery 

General
Paano sumali sa Lalamove? Pwede bang part-time?

Madali lang sumali sa Lalamove! Mag-sign up lang, i-download ang Lalamove Driver App, mag-training, at pwede ka nang magsimula.

Mapa-fulltime man o part-time, pwede dito sa Lalamove!

General
Magkano ang kita sa Lalamove?

Pwede kang kumita nang malaki sa Lalamove, Partner at nakadepende ito sa iyong sipag at diskarte!

Para malaman ang buong detalye, basahin ito.

General
Ano ang process para maging Lalamove Partner Driver?

Step 1: I-download ang Lalamove Driver App

Step 2: Mag-sign up sa Driver App

Step 3: Mag-Online Training

Step 4: I-upload ang mga requirement

Step 5: Hintayin na ma-verify, at pwede ka nang kumita sa pagkuha ng delivery jobs!

General
Gaano katagal ang process para maging Lalamove Partner Driver?

Sinisikap ng Lalamove team na mag-verify ng Partners sa pinakamabilis na panahon. Pero ito parin ay nakadepende sa dami ng application na aming natatanggap.

Karaniwang umaabot ng 1-2 linggo ang pag-process.

General
May benefits ba ang Lalamove Partner Driver?

Oo! May benefits ang lahat ng Lalamove Partner Driver mula sa ating mga Panalomove Partners.

Mayroong benepisyo sa fuel, maintenance, healthcare, personal accident insurance, at marami pa ang mga Lalamove Partner Driver.

Vehicle
Hindi kasama sa listahan ang sasakyan ko. Paano ako makakasali sa Lalamove?

Nandito ang Lalamove Automotive para tulungan kang makakuha ng auto loan at iba pang benepisyo para makakuha ka ng sasakyan na pwedeng gamitin sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Vehicle
May higit sa isa akong sasakyan. Pwede ko ba silang ilagay sa Driver profile ko?

Isang sasakyan lang ang pwedeng i-register sa kada Driver.

Vehicle
Pwede ba akong sumali sa Lalamove ng walang sasakyan?

Matutulungan ka ng Lalamove Automotive makakuha ng auto loan at iba pang benepisyo para makakuha ng sasakyan na pwede mong gamitin para kumita sa Lalamove!

I-click ito para sa iba pang detalye tungkol sa Lalamove Automotive.

Documents
Ano ang requirements para maging Lalamove Partner Driver?

Pagkatapos mag-sign up at mag-register sa Lalamove app, i-handa ang mga sumusunod na requirements para maging Lalamove Partner Driver:

  • Professional Driver's License
  • NBI Clearance
  • Official Receipt of Vehicle Registration (OR)
  • Vehicle Certificate of Registration (CR)
  • Vehicle photo (front, back, sides)
  • Profile Photo
  • Kung hindi ikaw ang may-ari: Letter of Authorization / Deed of Sale
  • Kung hindi nakapangalan sa’yo ang sasakyan: Sales Invoice, if no OR/CR
  • Truck for Hire Permit (for Trucks)
Documents
Magiging ligtas ba ang isu-submit kong requirements?

Alinsunod sa umiiral na Privacy Policy ng Lalamove, nakatitiyak ka na ligtas ang iyong mga sensitibong impormasyon.

Training
Paano ako makakapag-reschedule ng training?

Para sa Online Virtual Training, i-download ang Lalamove Driver App, mag-sign up at mag-training.

Training
Ano ang pinagkaiba ng Virtual Training sa In-Person Training?

Para masigurado ang kaligtasan ng mga nagnanais na maging Partner Driver, hatid ng Lalamove ang mas pinadali at pinaligtas na Virtual Training. Gamit ito, di mo na kailangang pumunta pa sa opisina ng Lalamove.


I-download ang Lalamove Driver App para makapag-Online Virtual training at ipasa ang exam para ma-verify at masimulan na ang pag-kita.

Payment
May bayad ba para maging Lalamove Partner Driver?

May ₱2000 na cash bond para maging motorcycle Partner Driver, at ₱3000 cash bond naman para maging 4-Wheel Partner Driver (MPV/Truck).

Payment
Bakit may deposit/cashbond para maging Lalamove Partner Driver?

Ang Cash Bond ay mahihahalintulad sa Liability Insurance na kung saan saklaw ng nasabing bond ang mga sumusunod na pananagutan tulad ng:

  • nasirang/nawalang item
  • Paglabag sa Code of Conduct

Ang iyong Cash bond ay hindi bayad para sa membership sa Lalamove. Huwag mag-alala dahil ang Cash Bond ay refundable sa oras ng platform withdrawal ng isang Partner Driver, depende sa balanseng hindi pa nagagamit o nakakaltasan sa panahanong nagserbisyo sa Lalamove.

Payment
Paano ko makukuha ang kita ko mula sa Lalamove?

Buksan ang iyong Lalamove Driver App at sundin ang mga steps na ito

  • I-click ang My Wallet at pindutin ang Cash out
  • Ilagay ang iyong bank account/GCash account
  • I-input ang mga detalye ng iyong bank account/GCash account
  • I-input ang amount na nais mong i-cashout
  • Sundan ang confirmation process

Matatanggap mo ang cashout sa iyong bank account/GCash account sa susunod na working day. Patuloy lang na kumuha ng booking para lalo pang lumaki ang iyong kita sa delivery!

Payment
Paalala tungkol sa Cashout Request

Kung naka-biyahe na kayo at para sa mas mabilis na cashout, kailangan muna dumaan ang iyong GCash account sa proseso na tinatawag na KYC o Know Your Customer. Ito ay para ma-register namin ang iyong GCash account sa aming system. Hanggat maaari, gamitin ang iyong personal na GCash account sa pag register para mas mapabilis ang proseso ng KYC ng iyong account.

Partner Rewards Program
Lahat ba ng Lalamove Partner Drivers ay makakatanggap ng libreng Personal Accident Insurance mula sa Chubb?

Makakatanggap ng Monthly Personal Accident Insurance ang mga Star Drivers at Active
partners na makaka-kumpleto ng 12 orders pataas kada buwan.

Partner Rewards Program
Ano ang requirements at proseso sa pag-claim ng libreng Personal Accident Insurance mula sa Chubb?

Step 1: I-report ang aksidente alinman sa mga sumusunod na tanggapan:
Chat Live Support
Lalamove PH hotline - (02) 8888-5252 or CHUBB hotline - (02) 8849-6000
CHUBB email address - A&HClaims.ph@chubb.com

Step 2: Makikipag-ugnayan ang lalamove sa’yo para sa mga kinakailangang requirements. Wag kalimutang sagutan ang claim form mula sa link na ito: bit.ly/Insurance_requirements at i-submit sa email na ibibigay sa’yo.

Step 3: Ipo-process at iva-validate ng CHUBB ang lahat ng requirement para sa disbursement ng claim.

Partner Rewards Program
Ano ang Panalomove Driver Benefits na pwede kong matanggap?

Ilan sa mga benepisyong maaari mong matanggap ay discounts sa fuel, healthcare, insurance, vehicle maintenance, discounts sa pagbili ng vehicle gears at accessories, at financial assistance sa pagbili ng motorsiklo o sasakyan.

Para sa kabuuang listahan at detalye ng Panalomove Driver Benefits ay bisitahin ang page na ito: www.lalamove.com/panalomove

Star Driver Program
Kailan ko matatanggap ang rewards bilang isang Star Driver?
  • Php 200 Star Driver Bonus - matatanggap kada ikalawang linggo ng buwan

  • Php 5,000 Additional One-time Accident Benefit - Accident assistance na matatanggap kapag lumagpas na ang iyong total medical expense sa insurance limit. Isang beses kada taon lamang ito maaaring i-avail.

  • Lalamove Branded Merchandise - ito ay iaanunsyo isang linggo matapos ang Quarterly Star Drivers Recognition

  • Cash Bonus - Ang cash bonus ay ibinibigay sa mga Star Drivers awardees, ito’y matatanggap sa mismong araw ng Star Drivers Recognition

    Ang mga qualified partner drivers ay makakatanggap ng SMS mula sa LalaPerks para sa kabuuang detalye ng mga nabanggit na benepisyo.

Star Driver Program
Tuwing kailan nagkakaroon ng Star Driver Missions? Saan ko ito makikita?

Ang Star Driver Missions ay binubuo ng apat (4) na weekly incentive na nagsisimula tuwing Lunes at nagtatapos tuwing Linggo. Ito ay makikita sa MISSION feature sa Lalamove app.

Star Driver Program
Paano sumali sa Star Driver Missions?

Bago magsimula ang missions, makakatanggap ng SMS at push notification ang mga star drivers na qualified. Pumunta lamang sa Lalamove app, hanapin ang MISSION at pindutin ang BRONZE, SILVER, AT GOLD missions para sa mas malaking rewards.

Bida Best Partner
Star Driver ako sa loob ng 12 buwan, maari ba akong maging Bida Best Partner?

Maaari kang maging Bida Best Partner kung ikaw ay Star Driver sa loob ng magkakasunod na 12 buwan

Bida Best Partner
Kailan ko matatanggap ang rewards bilang isang Bida Best Partner?

Matatanggap mo ang iyong rewards sa loob ng isang buwan matapos i-anunsyo ang iyong pagiging Bida Best Partner. Maghintay ng mensahe mula sa LalaPerks para sa pag-claim ng iyong rewards.

Bida Best Partner
Maaari ko bang ibigay o ipangalan sa aking magulang, asawa, o anak ang rewards na aking matatanggap?

Hindi maaaring ibigay o ipangalan sa iyong magulang, asawa, o anak ang rewards na iyong matatanggap. Ang natatanging reward na maaari mong ibahagi o ipangalan sa iyong magulang, asawa, o anak ay ang Healthway UnliCheQ card na talagang nakalaan para sa iyong dependent.

Bida Best Partner
Ano ang inclusions ng bawat rewards na aking matatanggap?

Healthway UnliCheQ Card

  • FREE unlimited check-ups sa Primary Care Physicians sa Healthway Family Clinics at Multi-Specialty Centers
  • Php 1,500 load na maaaring gamitin sa pagpapa-konsulta sa specialty doctors,laboratory procedures (e.g. urinalysis, blood, test), imaging services (e.g. X-ray, ultrasound), pagbili ng gamot at iba pa
  • Iba pang promos at discounts mula sa Healthway


Note: ang card ay reloadable at maaaring magpa-load sa lahat ng Healthway clinics

List of Healthway Multi-Specialty Centers:
https://www.healthway.com.ph/healthway-multi-specialty-center/branches

List of Healthway Family Clinics
https://www.healthway.com.ph/healthway-family-clinic/branches

 

Maxicare EReady Platinum Card

  • One-time coverage na up to Php 15,000 (para sa emergency cases lamang)
  • Insurance with Accidental Death, Dismemberment & Disablement up to ₱50,000
  • 24/7 TeleConsult
  • 10% discount sa Metro Dental services
  • Exclusive discounts mula sa Maxicare Lifestyle Partners
  • Access sa lahat ng Maxicare-affiliated hospitals nationwide

List of Maxicare-affiliated hospitals:
https://www.maxicare.com.ph/#care-center


AAP Membership

Motorcycle Membership Plus

  • Accidental Death & Disablement (AD&D) except motorcycling risk worth Php150,000
  • Accidental Medical Reimbursement (AMR) worth Php 20,000
  • Accidental Death & Disablement due to motorcycling risk worth Php 20,000
  • LTO Registration Renewal Assistance
  • Exclusive Discounts from the AAP Partnership Program

Membership Lite

  • Two (2) non-towing interventions per year (flat tire change, battery boosting, fuel provision, and minor technical repairs)
  • Personal Accident Insurance worth Php 200,000
  • Accidental Medical Reimbursement worth Php 20,000
  • LTO Vehicle Registration Assistance
    Partner Establishment Discounts
  • 24/7 Ambulance Service (outsourced) discounted rate and consumables
Bida Best Partner
Gaano katagal ang validity ng bawat reward na aking matatanggap?
  • Healthway UnliCheQ Card - 1 taon
  • Maxicare EReady Platinum Card - 1 taon
  • AAP Membership - 1 taon
  • Php 2,000 Vehicle Maintenance Service Voucher - 6 buwan
Bida Best Partner
May kailangan ba akong bayaran sa mga rewards na aking matatanggap?

Wala dahil ang rewards na iyong matatanggap ay regalo ng Lalamove bilang pasasalamat sa’yong sipag at tiyaga.

General
What is Lalamove Automotive's Vehicle Ownership Program?

The Vehicle Ownership Program is an auto loan application program run and offered by Lalamove Automotive. It helps new and existing Lalamove Partners to get or upgrade to 1,000 kg, 2,000 kg, or 6-wheel truck which they can use for Lalamove. Interested loan applicants can enjoy personalized application assistance, low down payment and flexible payment terms up to 60 months, premium support services & exclusive platform benefits, and of course - extra income! 

We make this happen through partnerships with local auto brands, banks and financial institutions, and other partners.

General
How can I apply?

You can apply by logging in to http://www-lalamove-com.sandbox.hs-sites.com/en-ph/get-a-vehicle?hs_preview=miNFuVvi-45158889654 and completing the sign-up form or by sending an email to autosales.manila@lalamove.com.  Our Sales Team will contact you within two (2) working days to discuss the details of the application.

General
What are the program benefits?

Once you applied and got approved, you can enjoy the following program benefits:

  • Personalized Loan Application Process
  • Low down payment and flexible payment terms up to 60 months
  • Premium Support Services (sales support for loan application, liaison officer for LTFRB permit application, and dedicated driver operations support)
  • Exclusive Lalamove Partner Benefits (driver accreditation, fuel & insurance benefits, parts & labor discounts, merchandise & premium items, and many more).
General
Who is eligible to apply?

All new and existing Lalamove Partner Drivers who want to upgrade, add, or change their vehicles may apply.

General
What are the loan requirements?

Here are the list of loan requirements you need based on your income source:

For locally-employed:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Copy of Certificate of Employment (CoE) with compensation
  • Latest Income Tax Return (ITR) or BIR 2316
  • Latest three (3) months payslips

For self-employed / business owners:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Certificate of Business Registration from DTI for entities with sole proprietorship or SEC if under partnership/corporation
  • Latest Income Tax Return (ITR)
  • Latest financial statements such as Audited Financial Statements, Statement of Assets and Liabilities, Statement of Income and Expenses, bank statements, and/or photocopy of your passbook for the last three (3) months.

For those working abroad:

  • Valid government-issued ID with signature and photo of applicant
  • Latest proof of billing (utility bills)
  • Latest Employment Contract
  • For Seafarer/Seaman, must have latest Crew Contract
  • Proof of remittance for the last three (3) months
General
How long is the processing time?

Your loan application will be submitted to our bank and dealer partners for processing.  It will take 7-14 banking days to get a result.  You will be notified by our team regarding the status of your application.

General
Is there a minimum income required for the loan?

to qualify for the truck loan is Php 50,000 for 1,000 kg and 2,000 kg trucks while Php 100,000 for 6-wheels.

General
Do I have to pay a reservation fee?

Yes, the reservation fee is collected upon application and is deductible from the down payment.

General
Do you also offer Motorcycle or MPV loans?

No, we only offer loan assistance for 1,000 kg, 2,000 kg, and 6-wheel trucks.  You may check the vehicle models by clicking this link.

Truck Usage & Benefits
What are the truck features?

Your truck will have the following features:

  • Lalamove Automotive badges;
  • LTFRB body markings;
  • Front A/C for convenience and comfort; and
  • GPS for security and route optimization
Truck Usage & Benefits
What benefits can I get after the truck has been released?

You will enjoy the following benefits once your truck is released.

  1. Partner Driver Starter Kit;
  2. Lala Auto Premium Items;
  3. Premium Support; and 
  4. Lalamove discounts, perks and privileges
Truck Usage & Benefits
Can I use the truck for personal purposes?

Yes, you may use your truck for personal purposes. However, it is highly encouraged that you take orders regularly from the Lalamove platform to help you generate additional income.

Truck Usage & Benefits
Do I automatically become a Lalamove Partner after purchasing the truck? 

You will automatically become a Lala Auto Partner upon release of your truck.  We will assist you in the accreditation of your chosen Driver with Lalamove. 

Truck Usage & Benefits
When can I start accepting deliveries?

Your accredited Lalamove Partner Driver may start accepting deliveries as soon as his account is activated.

Bookings & Income
Will you guarantee a fixed number of orders daily?

No, we do not guarantee a fixed number of orders daily. However, there is no limit to the number of orders you can accept daily. You only need to be online to accept orders.

Bookings & Income
Will I be prioritized in receiving orders from the Lalamove Driver App?

No, the Lalamove Driver App uses an algorithm that automatically detects the nearest driver/s from the pick-up point.  You will be able to see the order on your Driver App if you are close to the pick-up point.

Bookings & Income
How much can I potentially earn monthly?

You can earn up to Php 70,000 per month for small trucks and up to Php 120,000 per month for medium trucks. For 6-wheels, you can earn more through our long-distance deliveries and logistics requests from our corporate clients.

Ready to book a delivery now?

Download the app to start delivering with us.