Driver Frequently Asked Questions

Account options

How to reset my password?

Click forgot password in the Lalamove Driver App. It will then ask you to call our Customer Service team at 7599252. Customer Service will then provide you a default password to use to login through the app.

How to update my vehicle?

To update your vehicle kindly send an email to info.manila@lalamove.com. With the attachments of the vehicle's front view, side view and back view of your vehicle. Place in the subject line of the email "VEHICLE UPDATE"

How to update my bank information?

Inside the Lalamove Driver App, you would need to go to "My Wallet" tab and then tap on the "Bank Info". In the upper right corner there an "Edit" button. Once click you may now update your bank information

How do I update my mobile number?

You must call the Customer Service hotline at 7599252 to request to update your mobile number. Another option is to go to the Lalamove office located at the 4th Flr 2231 Molave Building, Chino Roces Makati City.

Ratings

How do I rate my customers?

After the order has been completed, go to "Records" tab and click the booking you want to rate the customer. Inside the booking details, there is "Rate client" (for IOS phones) or "Rate your customer" (For Android phones). Click this to rate your customer

Accepting an order

How are the prices determined?

Prices are determined via the distance traveled by point A to point B and via the vehicle type.

Can I accept multiple orders?

Yes you can with a minimum of 2-3 hours of interval per order

What information can I view?

Once you accept the order, you will be able to see the customer's delivery address and contact number.

How do I contact the customer?

Once you press the "Take order" button. The booking will be awarded to you. Inside the booking details you will see the name and contact number of the client beside that you will see a "Call now" button. It will direct you to the dialer and will automatically call the client.

Cancelling my order

How do I cancel my order?

You must call the Customer Service hotline at 7599252 to cancel your order.

Performing an order

What do I do if the item is not ready for collection?

Wait for 30 minutes. After the 30 minute mark kindly call our Customer Service hotline at 7599252 to inform the customer that there will be a "Waiting time" charge.

Can I charge for parking charges?

Yes you may. Parking charges are shouldered by our clients provided that you give them a receipt of the parking. But before you park you would need to inform the client that you will be parking in a pay parking.

Can I charge for toll fee?

Yes you may. Toll fee charges are shouldered by our clients provided that you give them a receipt of the parking. But before you go to pick up or drop off location coordinate with the client if they prefer to take express way or service roads.

Completing an order

How do I issue a receipt?

Just press the completed in "Drop off"screen. An e-receipt will automatically be sent to the client's registered email

What should I do if the recipient is not ready for collection?

Coordinate with the sender for further instructions.